Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Nicky Cordwell31st Jan 2024
We phoned them out of the blue one evening, as my nan passed away at home, even from the first moments on the phone they were understanding, compassionate and caring. Throughout the entire process nothing has been too much trouble or too much effort. They explained the process and paperwork simply and without them we would have been lost - can not recommend them highly enough
5Jacqueline Kendra30th Jan 2024
Hayley Owen Funeral Services give a warm friendly service at such a sad time. They have looked after my Dad's funeral and recently my Mum's. I would highly recommend their services to anyone.
5Wendy Morris22nd Jan 2024
Hayley Owen and team are very caring and compassionate. They were always there to answer any questions. My Mum's funeral was everything we had asked for.
Thank you for helping us through a sad time.
5Jane McArthur22nd Jan 2024
Hayley and the team have been wonderful throughout the process of us saying goodbye to our loved one.
Hayley has such a calming energy and was a comfort to the family both on the phone and in person. We had to arrange the ceremony over the Christmas period and even on non-working days she went above and beyond to answer our questions, queries or concerns quickly and with such a gentle demeanour, thank you Hayley, we really appreciate you and you should be proud of your team and the services you offer.
Communicating with the reception staff was also a breeze, they too answered any questions calmly and efficiently, so thank you to Beth and Amy in particular for that.
Lastly, we decided quite late on to have a family led service without a celebrant and Gary was wonderful in reassuring us that he’s be on hand during the ceremony in case we needed him, it was really appreciated to have such a grounding presence and it allowed us to relax into the ceremony, which went perfectly. Gary also came to the house to go through ceremony preferences early on in the organisation process and was very calm and respectful, so thank you very much, Gary.
I’m sure there are also team members working behind the scenes that we didn’t have direct contact with who also played a role in looking after, transporting and organising the whole process and to you we also, as a family, extend our thanks
To anyone in the York area looking for a funeral directors I would highly recommend Hayley Owens and the team, they handled everything with such grace and respect and flexibility. They’re exactly the team you would hope for when the time comes to honour and celebrate the life of a loved one.
5Steven Brewer21st Jan 2024
I can highly recommend Hayley Owen having recently handled the funeral of my father. Very compassionate, always accessible and took care of everything for us at a time when this was the last thing I wanted to think about. The funeral. service would have made Dad proud. A great family owned business.
5Jan Screeton21st Jan 2024
Hayley Owen and her team were excellent from the start. They turned out in the late evening to collect my Dad and kept us informed all the way through. As they have a wealth of experience they were able to guide me and my family with the arrangements, always with options and all sensitively communicated. I have every faith and lots of appreciation for the services of Hayley Owen Funeral directors and would absolutely recommend them to anyone!!
5Joan Sheehan20th Jan 2024
Very professional, guiding through the process sympathetically at a stressful time. Any questions were answered quickly and from start to finish we were pleased with the service.
5Dianne Crosby14th Jan 2024
Wonderful, understanding and very helpful during a difficult time. Highly recommend Hayley’s services
5Colin Dinnie14th Jan 2024
My wife passed unexpectedly and the whole process of making the funeral arrangements was a daunting prospect.
Fortunately, I chose to use the services of Hayley Owen and from the very first conversation over the phone with Patience, I was put at ease.
Our subsequent meetings and conversations were held with empathy and professionalism, but without feeling overbearing or patronising at any point. These conversations dealt with sensitive topics, but at all times, they were discussed respectfully and thoroughly.
The practicalities were explained clearly so I had a clear vision of how things would be on the day of the funeral and they worked out perfectly.
I have absolutely no hesitation in recommending the services provided by Hayley Owen.
4Sarah kocinski12th Jan 2024
Beth was always very helpful and dealt with the funeral plans efficiently, despite a couple of issues that arose during the planning.
5Ian Pfuger11th Jan 2024
We asked Hayley Owen to conduct all the service arrangements for our mother's funeral and they were excellent in every aspect of care and planning for the service. Our immediate contact was Beth, and she went above and beyond giving valuable advice and guidance to make the day run smoothly.
On behalf of my brother and sister, I cannot thank Beth and Hayley Owen enough and would recommend them to any family requiring their services.
5Neil Hutchinson11th Jan 2024
I’ve used Hayley Owens Funeral Services twice now and Hayley and team provided a very professional service in both occasions. No hesitation in recommending.
5Gail Winton 11th Jan 2024
They were very helpful, understanding, dignified and efficient. They carried out our wishes perfectly.
5Joseph Brown11th Jan 2024
From start to finish the team was incredible and made this awful time as stress free as possible. I’m so glad I was recommended Hayley Owen’s from my friend. The staff were all so kind and professional. Once again, thank you for everything!
5Kelsey Mcintyre11th Jan 2024
Outstanding service from start to finish. Very pleased. Thank you, Hayley and all the team.
5Amy Miller11th Jan 2024
I just want to say thank you to Hayley Owen and especially Beth for helping me with my dads funeral, it was by far the worst time of my life but i was always made to feel comfortable and never felt like a pain with any last minute changes i needed to make. Everything was absolutely perfect and i couldn’t have asked for more, thank you so much from the bottom of my heart and i will always be grateful for everything Beth did for me and my family!
5Brian Snowden 2nd Jan 2024
Great the best
5Susan Clayton1st Jan 2024
I would definitely recommend Hayley Owen. Everyone I met or had contact with was kind, courteous and respectful. Questions were answered promptly and everything went smoothly on the day. I was very grateful that they had been recommended to me.
5June Gray 21st Dec 2023
The funeral was conducted with dignity and exactly as was requested to celebrate Robin's life and times as requests.The celebrant was easy to talk to and delivered our thoughts reflections on my husband very precisely and his achievements..
4Ian Tarbet 21st Dec 2023
Very professional throughout.
5Beverley Schumacher 21st Dec 2023
Garry at Hayley Owen was very caring and professional at all times. Everything was organised for us and our heartfelt thanks go out to the team having now used their services 3 times we would highly recommend them.
5Mathew Race20th Dec 2023
Excellent service in a troubling time
5Dianne Crosby20th Dec 2023
Amazing! So attentive and caring. Everything was dealt with by Hayley and her team with efficiency and care.
5Mike Waite 20th Dec 2023
Took care of everything very professionally very good.
5Mary Barker27th Nov 2023
Thank you for a painless and stress free service which are important in difficult circumstances we were very pleased with the communication with hayleys team would highly recommend
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Nicky Cordwell31st Jan 2024
We phoned them out of the blue one evening, as my nan passed away at home, even from the first moments on the phone they were understanding, compassionate and caring. Throughout the entire process nothing has been too much trouble or too much effort. They explained the process and paperwork simply and without them we would have been lost - can not recommend them highly enough
Jacqueline Kendra30th Jan 2024
Hayley Owen Funeral Services give a warm friendly service at such a sad time. They have looked after my Dad's funeral and recently my Mum's. I would highly recommend their services to anyone.
Wendy Morris22nd Jan 2024
Hayley Owen and team are very caring and compassionate. They were always there to answer any questions. My Mum's funeral was everything we had asked for.
Thank you for helping us through a sad time.
NAFD Member