Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5John bell21st Jul 2021
My father’s funeral was arranged with kindness,sensitivity and efficiency. Both the funeral director and her office staff helped in a careful and timely fashion with all the arrangements. The funeral services were conducted with dignity, but in a suitably friendly and low key manner. Everyone present thought that my father had received a memorable and impeccable send off.
5Milla Dawson19th Jul 2021
I would like to say on behalf of the family that Haley Owen and her close team organized a beautiful send off with a procession for my beloved brother Christian that stopped at the minster.I would strongly recommend Haley and throughout had total confidence in her and her team...A massive thank you
5Patrick Quinn18th Jul 2021
Hayley and her team were exceptionally supportive and helped myself and my family give my wife, their mother, the special service she would have loved, including arranging a departure from the service, at my request.
5Paola vitolo17th Jul 2021
Hayley Owen delivered a truly professional service. Hayley herself was so caring and lovely. I couldn’t have got through it without her.
We received outstanding support and compassion from Hayley Owen and her team at an incredibly difficult time for all.
Thank you.
5Jane Kirk17th Jul 2021
At such a time, Haley and the Team showed compassion as nothing was too much in helping us give my father a dignified send off.
5graham scott10th Jun 2021
Very helpful, understanding of our requirements and efficient
5Edward Craig7th Jun 2021
Very good service, and everything was okay and professional. The staff were excellent in performing their duties. I would recommend Haley Owen funeral directors.
5Gillian Addison7th Jun 2021
The funeral was exactly as we wanted well done to all concered
4Dennis Turbill7th Jun 2021
Hayley and the team were very attentive and sorted everything out as we asked. Andrew had a lovely service.
5Mavis Simpson7th Jun 2021
Every consideration was given to the wishes of Norman as conveyed by the family. We got everything that we asked for and we were never put under pressure to have anything that we had not asked for - there was no upselling to have a better coffin/more cars etc.
In dealing with Hayley we found her to be very professional with just the right balance of sympathy, empathy and realism it was very clear at every step that we were in control of the funeral and Hayley was there to deliver it for us. Very professional and a pleasure to deal with . We would highly recommend Hayley Owen Funeral Services.
5Anne-Marie Lamb7th Jun 2021
Excellent
2Diane Osguthorpe1st May 2021
Would have given 3 stars but you've text mams son and I wasn't asked for input into the funeral
5Denise Morrison26th Apr 2021
Hayley and the team supported me and my family with great respect and
5Robert Stephenson22nd Apr 2021
This firm fulfilled all our requirements in a thoughtful, respectful and timely manner
4Andrew Benn22nd Apr 2021
I cannot express how wonderful and compassionate Hayley and her team have been with my mother’s funeral and cremation.
Hayley was there to help every step of the way from the shock of my mother’s death to organising every aspect of her funeral and cremation. Thank you so very very much.
5Diane Dowker19th Apr 2021
My Family and I can not thank Hayley Owen enough for the way they looked after my Son. Nothing was too much trouble, in fact quite the opposite. Hayley, Dave and All the Staff concerned went above and beyond for him, and were amazing to my Family, at such a terribly heartbreaking time.
Nothing but complete compassion, and care was shown my Son, and for that we shall be eternally grateful.
5Paul Whitehead19th Apr 2021
Hayley and her team were fantastic with both my parents especially straight after my mum had passed she was very helpful and reassuring. Very professional.
5Susan Gossow7th Apr 2021
I thought the staff were sensitive at what is a difficult time for the family. All our wishes were catered for and I am full of praise for the service you provided and I send you my heart felt thank you.
I thought your little dogs were adorable!
5Kathrine Simpkin1st Apr 2021
Haley Owen couldn't have been better, so professional, caring and nothing was too much trouble. Would highly recommend them.
5Eileen Trewhitt5th Mar 2021
Losing my husband is one of the hardest things I have faced. I wanted a service which summed up his life in a respectful, but not morbid, way. On meeting Hayley I found her to be approachable and relaxed and more like a friend than a Funeral Director. The Celebrant was Georgina Pugh, who again was perfect and interpreted our wishes exactly. Flowers by FloraDama were exquisite. I chose the burgundy Daimlers which were similar to our wedding cars and were so comfortable. The drivers were friendly but respectful.
All in all I can highly recommend Hayley Owen and when the invoice came, it was also less than I would have estimated.
5David Sanderson20th Feb 2021
I cannot speak too highly of Hayley Owen and her team. They were excellent in every way - accommodating, caring, discreet, respectful and extremely efficient. Both I and my family are truly grateful for their superb attention to detail I would not hesitate to recommend them.
5Helen Coulson19th Feb 2021
Everything wad done to perfection in awful circumses what a cold day made easier by HayleyExcuse typing eyes not too good!
5Debbie Maltby19th Feb 2021
Hayley and her team were wonderful from start to finish, really kind and friendly, really accessible. Nothing was too much trouble and they worked with me to get everything exactly right. I would have no hesitation in recommending them.
4David Elliott11th Feb 2021
I and my son and daughter were very happy with the service and arrangements made by Hayley Owen and would recommend them others.
David Elliott.
5David Reddall23rd Jan 2021
We were very happy with the professional service offered for our father during these sad times.
It was a difficult time and appreciated the helpful assistance during this period to arrange the service for our family.
Many thanks for your help.
David
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
John bell21st Jul 2021
My father’s funeral was arranged with kindness,sensitivity and efficiency. Both the funeral director and her office staff helped in a careful and timely fashion with all the arrangements. The funeral services were conducted with dignity, but in a suitably friendly and low key manner. Everyone present thought that my father had received a memorable and impeccable send off.
Milla Dawson19th Jul 2021
I would like to say on behalf of the family that Haley Owen and her close team organized a beautiful send off with a procession for my beloved brother Christian that stopped at the minster.I would strongly recommend Haley and throughout had total confidence in her and her team...A massive thank you
Patrick Quinn18th Jul 2021
Hayley and her team were exceptionally supportive and helped myself and my family give my wife, their mother, the special service she would have loved, including arranging a departure from the service, at my request.
NAFD Member