Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Carol Reed14th Apr 2025
Hayley Owen and all her staff were amazing. They helped me every step of the way, and went above and beyond in supporting me and my family with the death of my husband
- nothing was ever too much trouble. I cannot thank them enough.
5Denise Elliott13th Apr 2025
Each and every one of you don't just look after the deceased you care about the family ,and the loved ones left behind you have a lot of patience in your work and the three of you have it in abundance that is why I will keep on promoting you because of everything you have done for me. Denise Elliott
5Susan Thurlwell11th Apr 2025
We were treated with compassion and dignity
5David Craven11th Apr 2025
Everything was well organised from start to finish and Beth was excellent 👌
5Ann Potter11th Apr 2025
Very caring and thoughtful throughout, would highly recommend using.
5Julie Tee11th Apr 2025
We were impressed with Beth’s sympathetic and professional approach.
Everything went smoothly with out any problems.
Would not hesitate recommending Hayley Owen to take care of your loved one.
5Vince Sinkinson27th Mar 2025
Hayley Owen organised my mother’s funeral in Feb 2025 and I found their service to be excellent. Beth was really helpful and sensitive and helped to sort everything out.
5Michael Robinson27th Mar 2025
Everything was done in a very professional and respectful manner
5micheal Hickling25th Mar 2025
We hold them in high regard for delivering exactly what we specified. Our ceremony was very individual, not at all conventional. They handled this with complete assurance and the outcome was faultless. They were always in listening mode and acted promptly to all requests and suggestions. An effective, efficient, reassuring and sympathetic independent operation. We all would agree it deserves the top rating.
5Paul Apedaile22nd Mar 2025
Excellent service throughout and the whole process of arranging the funeral was made so easy by them.
We have are used them for other family funerals in the past and always with the same friendly service.
Would highly recommend
5Ian McLean22nd Mar 2025
From initial meeting to mums farewell, the care and attention Garry and his team gave to me and my family was outstanding, making a very difficult period so comforting.
5Evelyn Schofield19th Mar 2025
Garry at Hayley Owen was absolutely fantastic guiding me through the most difficult time. He was caring and considerate, nothing seemed to be too much trouble! From start to finish, he and the team at Hayley Owen’s helped me and my family immensely. A massive thank you to Garry and the Hayley Owen team.
5Samantha Burdett19th Mar 2025
The first thing the representatives from Hayley Owen said to us when they came to collect my mum's body was "don't worry, we'll take care of her" and they really did. Beth in particular guided us through a distressing period with calmness, clarity and care. They always referred to her as "mum", which meant a lot to me. They helped us every step of the way and ensured everything ran smoothly. I would thoroughly recommend them.
5Elizabeth Adams19th Mar 2025
They are a lovely family and there staff are all lovely they barely did look after us and they did the best for Robert. They are the best in York
5Mary Beth Sutphen Brown18th Mar 2025
Our experience arranging my husband‘s funeral with Hayley Owens was exceptional!
I was working with Garry and he walked me through all of the steps and process (which are very different from what they are like in America - which were my only previous experiences) with grace, kindness and patience.
Everything went smoothly and he kept me on task without making me feel any pressure.
Everyone with the team were helpful before, during and after the service.
At a time when your life is so difficult to navigate, having Garry and Hayley Owens facilitate the process and make sure everything was arranged and options available to myself and our family was a great comfort and appreciated!
5Michael Hawtin17th Mar 2025
Everything was handled with tact and discretion. The celebrant chosen was excellent and suited the style of service we had in mind. All the staff were helpful and understanding, they didn't rush us and guided us though the process at a very difficult time.
I chose them because of previous ceremonies and they didn't let us down. Thank you.
5Karen Dunbar10th Mar 2025
Hayley Owen were recommended to me by a few friends. They didn't disappoint at all. Beth looked after us as a family she was very good, kind professional and had a lovely calm manner about her. It all went well on the day. As a company they were always there if we had any questions.
5Vicky Druett6th Mar 2025
Hayley, Dave, Beth , Garry and team were amazing with the care of my late husbands Gary and all the family, they made a difficult time as easy as they could and me and my family send thanks to you all
5Jason Fletcher6th Mar 2025
Very helpful no issue at all
5Gary Robson6th Mar 2025
Hayley Owen have been wonderful throughout, from our first contact with them, making the arrangements easy and painless, the visit to the Chapel of Rest (where Dad looked amazing) and all of the support on the day of the funeral (and since). They kept in contact with us all the time and everything was seamless on the day. Gary and Beth were wonderful.
Thank you to everyone.
5Becky Tatham28th Feb 2025
We could not have asked for anything more from Hayley Owen Funerals. From the day of our fathers passing all the way through the process of funeral arrangements and the day itself, the support we received from the team and David was second to none.
Having not arranged a funeral before, David walked through every step and gave us more options than we ever expected. Everything was handled with genuine care.
We cannot recommend Hayley Owen Funerals enough.
5Allan Armatage20th Feb 2025
Dealt with my father's funeral in a professional caring manner, friendly & courteous staff. Highly recommended.
5Sue Simpson18th Feb 2025
It was a very sad time in my life as my Father had just passed away.The care home that had been looking after my Father suggested Hayley Owen to be honest I had never heard of them but they were recommended so I went with the recommendation.
A lovely lady called Beth telephoned me to make an appointment to visit me at my house which is obviously much better than in some office.Beth attended my house punctual.I invited her in and she was so softly spoken, professional yet with a very kind manner about her and in all honesty she sorted everything out for me and my family which was very much appreciated.Beth made a very,very sad time much more bearable.Nothing was a problem and my Brother took Dad's ashes back to Spain and Beth even sorted that out for us.
I would recommend Hayley Owen Funeral Directors to absolutely with no hesitation to anyone that has a loved one that has died for either a burial or cremation 101%.
5Jayne Archie17th Feb 2025
From the beginning to the very end the communication and care ,compassion and dignity was 5☆
Beth was wonderful all the way through nothing was any bother .
They keep you informed all the way through .It honestly felt like they treated my dad like a member of their own family.
5Joanne Greaves17th Feb 2025
Excellent service. Very kind and compassionate
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Carol Reed14th Apr 2025
Hayley Owen and all her staff were amazing. They helped me every step of the way, and went above and beyond in supporting me and my family with the death of my husband
- nothing was ever too much trouble. I cannot thank them enough.
Denise Elliott13th Apr 2025
Each and every one of you don't just look after the deceased you care about the family ,and the loved ones left behind you have a lot of patience in your work and the three of you have it in abundance that is why I will keep on promoting you because of everything you have done for me. Denise Elliott
NAFD Member