Hayley Owen Funeral Services York

289 reviews

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An independent funeral director in York who offer caring support while helping bereaved families arrange a meaningful funeral.

Latest Verified Reviews

Marian Hand 23rd Jul 2021

both me and my Mum were very pleased with the understanding way in which we were treated by the staff at Hayley Owen. Patience saw us on several occasions and nothing was too much trouble for her, even when we changed our minds about some options. she was very accommodating and always available when we needed to speak to her or visit. the staff made my Dad look lovely when we visited him some days after he had died. the premises are lovely, very well furnished and coffee always offered. Hayley herself attended my Dad's funeral and managed proceedings with respect, quietly and calmly. all staff were very respectful yet informal, which we appreciated. able to give advice and guidance. would certainly recommend this service and use again in future. rachel, Gordon's daughter.

John bell 21st Jul 2021

My father’s funeral was arranged with kindness,sensitivity and efficiency. Both the funeral director and her office staff helped in a careful and timely fashion with all the arrangements. The funeral services were conducted with dignity, but in a suitably friendly and low key manner. Everyone present thought that my father had received a memorable and impeccable send off.

Milla Dawson 19th Jul 2021

I would like to say on behalf of the family that Haley Owen and her close team organized a beautiful send off with a procession for my beloved brother Christian that stopped at the minster.I would strongly recommend Haley and throughout had total confidence in her and her team...A massive thank you

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Address
169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

About Us

Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.

Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.

They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Daimlers which can be used as funeral transport.

A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Daimler hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Daimler limousines or a vintage tractor or trailer.

The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.

The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.

Verified Reviews

Verified Reviews

  • 5 Marian Hand 23rd Jul 2021

    both me and my Mum were very pleased with the understanding way in which we were treated by the staff at Hayley Owen. Patience saw us on several occasions and nothing was too much trouble for her, even when we changed our minds about some options. she was very accommodating and always available when we needed to speak to her or visit. the staff made my Dad look lovely when we visited him some days after he had died. the premises are lovely, very well furnished and coffee always offered. Hayley herself attended my Dad's funeral and managed proceedings with respect, quietly and calmly. all staff were very respectful yet informal, which we appreciated. able to give advice and guidance. would certainly recommend this service and use again in future. rachel, Gordon's daughter.

  • 5 John bell 21st Jul 2021

    My father’s funeral was arranged with kindness,sensitivity and efficiency. Both the funeral director and her office staff helped in a careful and timely fashion with all the arrangements. The funeral services were conducted with dignity, but in a suitably friendly and low key manner. Everyone present thought that my father had received a memorable and impeccable send off.

  • 5 Milla Dawson 19th Jul 2021

    I would like to say on behalf of the family that Haley Owen and her close team organized a beautiful send off with a procession for my beloved brother Christian that stopped at the minster.I would strongly recommend Haley and throughout had total confidence in her and her team...A massive thank you

  • 5 Patrick Quinn 18th Jul 2021

    Hayley and her team were exceptionally supportive and helped myself and my family give my wife, their mother, the special service she would have loved, including arranging a departure from the service, at my request.

  • 5 Paola vitolo 17th Jul 2021

    Hayley Owen delivered a truly professional service. Hayley herself was so caring and lovely. I couldn’t have got through it without her.  We received outstanding support and compassion from Hayley Owen and her team at an incredibly difficult time for all.  Thank you. 

  • 5 Jane Kirk 17th Jul 2021

    At such a time, Haley and the Team showed compassion as nothing was too much in helping us give my father a dignified send off.

  • 5 graham scott 10th Jun 2021

    Very helpful, understanding of our requirements and efficient

  • 5 Edward Craig 7th Jun 2021

    Very good service, and everything was okay and professional. The staff were excellent in performing their duties. I would recommend Haley Owen funeral directors.

  • 5 Gillian Addison 7th Jun 2021

    The funeral was exactly as we wanted well done to all concered

  • 4 sarah turbill 7th Jun 2021

    Hayley and the team were very attentive and sorted everything out as we asked. Andrew had a lovely service.

  • 5 Mavis Simpson 7th Jun 2021

    Every consideration was given to the wishes of Norman as conveyed by the family. We got everything that we asked for and we were never put under pressure to have anything that we had not asked for - there was no upselling to have a better coffin/more cars etc. In dealing with Hayley we found her to be very professional with just the right balance of sympathy, empathy and realism it was very clear at every step that we were in control of the funeral and Hayley was there to deliver it for us. Very professional and a pleasure to deal with . We would highly recommend Hayley Owen Funeral Services.

  • 5 Anne-Marie Lamb 7th Jun 2021

    Excellent

  • 2 Diane Osguthorpe 1st May 2021

    Would have given 3 stars but you've text mams son and I wasn't asked for input into the funeral

  • 5 Denise Morrison 26th Apr 2021

    Hayley and the team supported me and my family with great respect and

  • 5 Robert Stephenson 22nd Apr 2021

    This firm fulfilled all our requirements in a thoughtful, respectful and timely manner 

  • 4 Andrew Benn 22nd Apr 2021

    I cannot express how wonderful and compassionate Hayley and her team have been with my mother’s funeral and cremation.  Hayley was there to help every step of the way from the shock of my mother’s death to organising every aspect of her funeral and cremation. Thank you so very very much.  

  • 5 Diane Dowker 19th Apr 2021

    My Family and I can not thank Hayley Owen enough for the way they looked after my Son. Nothing was too much trouble, in fact quite the opposite. Hayley, Dave and All the Staff concerned went above and beyond for him, and were amazing to my Family, at such a terribly heartbreaking time. Nothing but complete compassion, and care was shown my Son, and for that we shall be eternally grateful.

  • 5 Paul Whitehead 19th Apr 2021

    Hayley and her team were fantastic with both my parents especially straight after my mum had passed she was very helpful and reassuring. Very professional.

  • 5 Susan Gossow 7th Apr 2021

    I thought the staff were sensitive at what is a difficult time for the family. All our wishes were catered for and I am full of praise for the service you provided and I send you my heart felt thank you. I thought your little dogs were adorable!

  • 5 Kathrine Simpkin 1st Apr 2021

    Haley Owen couldn't have been better, so professional, caring and nothing was too much trouble. Would highly recommend them.

  • 5 Eileen Trewhitt 5th Mar 2021

    Losing my husband is one of the hardest things I have faced. I wanted a service which summed up his life in a respectful, but not morbid, way. On meeting Hayley I found her to be approachable and relaxed and more like a friend than a Funeral Director. The Celebrant was Georgina Pugh, who again was perfect and interpreted our wishes exactly. Flowers by FloraDama were exquisite. I chose the burgundy Daimlers which were similar to our wedding cars and were so comfortable. The drivers were friendly but respectful. All in all I can highly recommend Hayley Owen and when the invoice came, it was also less than I would have estimated.

  • 5 David Sanderson 20th Feb 2021

    I cannot speak too highly of Hayley Owen and her team. They were excellent in every way - accommodating, caring, discreet, respectful and extremely efficient. Both I and my family are truly grateful for their superb attention to detail I would not hesitate to recommend them.

  • 5 Helen Coulson 19th Feb 2021

    Everything wad done to perfection in awful circumses what a cold day made easier by HayleyExcuse typing eyes not too good!

  • 5 Debbie Maltby 19th Feb 2021

    Hayley and her team were wonderful from start to finish, really kind and friendly, really accessible. Nothing was too much trouble and they worked with me to get everything exactly right.  I would have no hesitation in recommending them. 

  • 4 David Elliott 11th Feb 2021

    I and my son and daughter were very happy with the service and arrangements made by Hayley Owen and would recommend them others. David Elliott.

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

Read more

What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

Read more

How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

National Association of Funeral Directors

NAFD Members

Latest Verified Reviews

Marian Hand 23rd Jul 2021

both me and my Mum were very pleased with the understanding way in which we were treated by the staff at Hayley Owen. Patience saw us on several occasions and nothing was too much trouble for her, even when we changed our minds about some options. she was very accommodating and always available when we needed to speak to her or visit. the staff made my Dad look lovely when we visited him some days after he had died. the premises are lovely, very well furnished and coffee always offered. Hayley herself attended my Dad's funeral and managed proceedings with respect, quietly and calmly. all staff were very respectful yet informal, which we appreciated. able to give advice and guidance. would certainly recommend this service and use again in future. rachel, Gordon's daughter.

John bell 21st Jul 2021

My father’s funeral was arranged with kindness,sensitivity and efficiency. Both the funeral director and her office staff helped in a careful and timely fashion with all the arrangements. The funeral services were conducted with dignity, but in a suitably friendly and low key manner. Everyone present thought that my father had received a memorable and impeccable send off.

Milla Dawson 19th Jul 2021

I would like to say on behalf of the family that Haley Owen and her close team organized a beautiful send off with a procession for my beloved brother Christian that stopped at the minster.I would strongly recommend Haley and throughout had total confidence in her and her team...A massive thank you

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