Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5John Appleton17th Feb 2025
The Funeral process was all delt with by Beth , all was to our instructions and we were very happy the outcome.
We would use Hayley Owen services again.
5James Allitt17th Feb 2025
Helpful, easy to deal with and very respectful.
5Charlotte McCracken24th Jan 2025
Supported our family at a difficult time when our mum passed. They helped us choose the right funeral that our mum requested, spending time going through the options & process. Very happy with the way they considered her wishes, always answered our questions efficiently with compassion, caring for our mum on her final journey
5Lisa Davies24th Jan 2025
Hayley Owen funeral Director . Boroughbridge Road York did my dear mums funeral recently . I wanted her to have funeral fit for a Queen we all do I soppose and she got it. I am an end of life nurse I knew I’d be in no state after mums death to be looking for a funeral director so I had done a lot of research before mum died I had talked to Hayley Owens about mum before she died and had said I was using them they were supportive and kind and documented my wishes. It was a weight lifted People just ring a local funeral director after their loved one dies I ve seen it hundreds of times . I did ring round email and look at websites pricing etc before mum died Hayley Owens wasn’t local to me she was 25 miles away and did the funeral about 75 miles away. I felt Hayley David Angela and Beth had not got numb emotionally working in this industry . They were so in tune with the rawness we as a family felt and the respect to my late mum and the family was exceptional. It was a complicated funeral I thought due to locations but Hayley Owens just quietly sorted it , seamlessly . I know I was overthinking and fussy but I never felt that from Hayley Owens . When I say nothing was too much trouble I mean it . The things I’d forgotten they had covered they had it all in hand . I was fragile I realise now and Hayley Owens was like big safe hug guiding me but not taking advantage at all . Everything was transparent itemised printed out I knew exactly how much it was all going to be . I feel mum got a beautiful send off within the reach of most people .
5Richard Haynes23rd Jan 2025
Above and beyond at every stage, I cannot recommend them enough they were absolutely incredible. It’s a challenging time and the whole team made it as special as possible. I will always remain grateful for the memories they gave me of the day Thank you Richard
5Sue Harris23rd Jan 2025
hayley and her team went the extra mile to make my husbands wishes come true from the car (frank) to the music , they are polite without being sickly and will help with any problems you may encounter.
i cannot recommend them highly enough in fact i will be planning my funeral with her A*****
5Gary Mackie23rd Jan 2025
The team at Hayley Owen did every thing they could to make a very unpleasant situation a whole lot easier, they couldn't do enough for our family to help with our departed mother
5Paul Stevenson16th Jan 2025
Absolute wonderful day ,They were so professional and friendly . They put us all at ease on such a sad day . Thank you all so much. Lisa Stevenson and family x
5John Torres4th Jan 2025
I've used Hayley Owen because I was impressed with our initial enquiry, every during the funeral worked as previously planned, 5 stars for this York company.
5Alison Soults4th Jan 2025
Hayley Owen Funeral services, is a very reliable and aprochable funeral director, my husband's funeral was exactly what we wanted. Thanks to everyone for all your hard work.
5Stephen Hallett27th Dec 2024
I want to express my thanks for the way your firm conducted the arrangements around my wife's funeral. Everyone I came into contact with undertook their tasks with professionalism, effeciency,and, most importantly, kindness, from the gentlemen who attended shortly after my wife's death, and , in particular, Beth who made the arrangements. This wasn't the simplest of funerals with a number of changes along the way which she coped with admirably. She is a credit to the firm. Again, my thanks to everyone for your wonderful service.
5Anne Sykes27th Dec 2024
Could not have asked for a better team. Helped every step of the way. Amazing service. Would highly recommend.
5Shelia Ventress24th Dec 2024
Nothing was too much trouble for Haley and her staff, she organised the perfect funeral for Colin. The Celebrant ,Fiona ,that she paired us with was a perfect pairing. I have had so many compliments from attendees of the funeral for the content and execution of the service it is a massive compliment to them both
Thank you so much Haley for making the day so special for all of us
Sheila and the Boys
5June Dunning24th Dec 2024
Beth and all the staff were brilliant in everyway, they delt with my husband with compassion and looked after him from start to end with dignity, I can't thank you enough for all your help and support.
5Elizabeth Wilson24th Dec 2024
First class very professional.talked to me made me feel comfortable.gave me a small wooden plaque to keep of Tony's beloved Leeds united.hayley stayed with me throughout the funeral
5Anne Bavidge18th Dec 2024
At such a stressful time, HayleyOwen funeral directors performed superbly in all aspects, would highly recommended there professionalism and thoughtfulness.
5Gary Wrigglesworth5th Dec 2024
Excellent service from start to finish,
Sorted everything out for us, nothing to much trouble
Highly recommended
Thanks for everything you did for my mum
5Gordon Hill4th Dec 2024
Excellent, provided a very professional yet sensative and sincere service. Could not have done more to help at a very sad and emotional time.
5Joseph Brown4th Dec 2024
Hayley and the team were absolutely first class! They were incredibly caring, understanding, and patient during this difficult time. Nothing was too much trouble, and their dedication and professionalism were outstanding. I would 100% recommend them without any hesitation. Thank you so much.
5Janice Glover 26th Nov 2024
Hayley was absolutely marvellous and very considerate of my feelings at this sad time. Everything I needed to know was death with a very kind and considerate manner and nothing was too much trouble for Hayley and her team. Thank you to all.
5Stephen Stableford 7th Nov 2024
Very well organised. Not over fussy and allowed us to lead the arrangements adding some very useful suggestions when necessary.
5Rosemary Moorhouse6th Nov 2024
Hayley Owen funeral services were outstanding. As soon as we began to plan the funeral, Beth guided us through the steps with great sensitivity, calmness and professionalism. The funeral itself was perfect because we were able to make it so personal to Andrew.
4Daniel Clayton14th Oct 2024
All arrangements handled professionally and respectfully.
5Diane Dowker10th Oct 2024
Hayley, Dave and staff were wonderful.
From Day one so much care, and compassion was shown to my family.
The care given to my late Father was above and beyond.
Nothing too much trouble, always there to help.
I would highly recommend Hayley Owen
5Elaine Smith9th Oct 2024
Made everything seamless and stress free, very professional and warm at the same time, can't fault her at all a very big thank you from myself and my husband
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
John Appleton17th Feb 2025
The Funeral process was all delt with by Beth , all was to our instructions and we were very happy the outcome.
We would use Hayley Owen services again.
James Allitt17th Feb 2025
Helpful, easy to deal with and very respectful.
Charlotte McCracken24th Jan 2025
Supported our family at a difficult time when our mum passed. They helped us choose the right funeral that our mum requested, spending time going through the options & process. Very happy with the way they considered her wishes, always answered our questions efficiently with compassion, caring for our mum on her final journey
NAFD Member