Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Naomi Heaton25th Oct 2022
I cannot recommend Hayley Owen highly enough.
My late partner's funeral was arranged by Hayley and her team with a compassionate and user-friendly approach. It was clear from the various elements of the funeral, including the choice of the fantastic celebrant - Nicholas Boole (who also had an army background like my late partner) that Hayley Owen is creative, sensitive and thoughtful. No corners were cut and I am so grateful to them for creating a beautiful celebration of his life, something that was also commented upon by the attendees.
5Hayley Barker24th Oct 2022
Thank you
5Lorraine Gedling17th Oct 2022
a very compassionate funeral by all the staff of Hayleys team everything went like clockwork thanks so much Hayley
5Patrick Quinn16th Oct 2022
A very calm and relaxing experience in the midst of turmoil, Hayley and her team are exceptional in their job, just what is needed at this time.
5Nicholas Brown13th Oct 2022
Amazing service. Hayley made a difficult day seemlessly efficient. Can’t thank her enough!
5Barry Jackson3rd Oct 2022
Superb service from Hayley and her staff, organising my Aunt, Mrs Joyce Dent’s funeral.
Many thanks
5Carol Diggins3rd Oct 2022
Very friendly helpful staff, especially Patience, who made an emotional time simple and straight forward
5Dave Barker28th Sep 2022
Fantastic and sensitive service sadly the third time in 2 years I’ve used Hayley Owen she was extremely helpful from the very start of the process of making arrangements all the way through to the day of the service itself when she and her colleagues were so kind and respectful to me and all who were in attendance. Hayley was able to put me in touch with a brilliant Celebrant Teresa who lead such a wonderful service.
The costs are very reasonable and the communication from Kathryn at all stages of the process was outstanding. I would strongly recommend Leverton & Sons for anyone who sadly finds themselves needing to make arrangements for a loved one.
4Monica Field22nd Sep 2022
Only thing not excellent was the feeling of the hurry. I understand why the time limit but I think we managed it well ourselves.Not to worry everyone said it was the best funeral ever! Thankyou Monica
5Mike Overington22nd Sep 2022
Hayley was brilliant and she supported me through the worst time of my life she dealt with everything to do with the funeral which involved organising it in Derby when we are in York
5Jeremy Pilkington21st Sep 2022
Hayley and her team provided my brother and I with a commendably professional, personal and caring service at a very difficult time for us – the death of our mother. Such an experience for us was without precedent and so we really valued Hayley's compassion and patience guiding us through the process – which she did with sincerity and professionalism. I highly recommend Hayley Owen Funeral Services, York.
5Karen Kee5th Sep 2022
We truely appreciated the superb service Haley & her team gave us.
Allowing us to bespoke it to how we wished to remember our dear mum. Giving her a truly dignified last journey.
Thank you
The Kee Family
5Margaret Hyett2nd Sep 2022
Outstanding service from beginning to end. Patience listened to what we wanted and was able to deliver exactly the funeral that the family wanted. We were kept informed and supported all the way through. Staff were at all times approachable and respectful. Would not hesitate to recommend this company.
5kate Smith30th Aug 2022
We chose Hayley Owen after having had quotations given by four other funeral directors in York.
Hayley and the team have been very helpful, all our requirements had been delivered. Thanks very much for all the work done and we highly recommend Yorkfunerals to friends and family.
5Mary Barker30th Aug 2022
Hayley and patience & the rest of the team were fantastic from start to finish Highly recommend
5Hayley Barker25th Aug 2022
Great service once again. Always friendly, welcoming and professional.
5Angela Smith22nd Aug 2022
Extremely nice on first meeting and extremely sensitive, kind, well organised,
They are very respectful in every part of the funeral, i feel very proud to have chosen Hayley’s funeral directors,
5Paul Wilkinson22nd Aug 2022
I couldn't have asked for a better company to help us to celebrate the life of my dad who died 6 Aug 2022. Hayley and her team are helpful, patient, caring, professional and very helpful in all matters to arrange a funeral. They made it so easy and everything went like clockwork thanks to haley and her team. They are very understanding to your needs and caring how they looked after dad as I would have liked. Many thanks I and my family and freinds can't praise you enough
5Sebastian Kirwin2nd Aug 2022
Hayley and her team were very helpful throughout the process and didn’t hesitate with any of my requests. They gave me lots of space and time and were understanding. Thank you very much.
5Valarie McKevitt2nd Aug 2022
From start to finish Hayley and the team were amazing. Anything we requested was no problem and the day of the funeral ran like clockwork. There is a real family feel with Hayley and it made a really sad situation easier to deal with.
5Lesley Booth2nd Aug 2022
Hayley and her team carried out a lovely service for my loved one. Thank you so much for making that day a little bit easier for me
5Jenny Hendry29th Jul 2022
Hayley and her team have been absolutely wonderful kind caring and very professional too.They have made a very sad time more bearable for us as a family and especially for Scott’s young Daughter they were especially caring towards her and made her dads funeral a celebration of his life and memories.
Hayley is a lovely person and I would recommend her services to anyone.
The Hendry Family.
5Peter Jones29th Jul 2022
Once again thank you to Hayley and team excellent service.
5ann warrington29th Jul 2022
What a beautiful service Hayley and her WONDERFUL team arranged for my late husband. They made a tough time so much easier, the help and advice is second to none! I was so worried about having it all to pay for but their prices are so reasonable, I’d happily pay double for the services they provided me and my loved ones. Thank you so much ❤️
5carl Page29th Jul 2022
Very professional and friendly service from start to finish. Great attention to detail. Thank you for everything.
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Naomi Heaton25th Oct 2022
I cannot recommend Hayley Owen highly enough.
My late partner's funeral was arranged by Hayley and her team with a compassionate and user-friendly approach. It was clear from the various elements of the funeral, including the choice of the fantastic celebrant - Nicholas Boole (who also had an army background like my late partner) that Hayley Owen is creative, sensitive and thoughtful. No corners were cut and I am so grateful to them for creating a beautiful celebration of his life, something that was also commented upon by the attendees.
Hayley Barker24th Oct 2022
Thank you
Lorraine Gedling17th Oct 2022
a very compassionate funeral by all the staff of Hayleys team everything went like clockwork thanks so much Hayley
NAFD Member