Hayley Owen Funeral Services York

5 Alison Bulmer 22nd Jan 2021

Hayley was excellent I cant praise her enough for all the care compassion and understanding she gave us.
I would highly recommend her services to anyone in times of need.
Thank you very much hayley and staff.

5 Joan Hewitt 21st Jan 2021

Excellent service through out , very understanding, they were very patience and waited for others to arrive at the funeral , special thanks to Theresa , reasonably priced and would highly recommend 

5 Patricia Haswell 13th Jan 2021

Hayley was excellent, dealing with us in a caring, compassionate way at all times. The arrangements all went smoothly, and Hayley guided us through everything, including the service, very professionally. I would not hesitate to recommend her.

5 James Rollinson 12th Jan 2021

From start to finish the whole process made as easy as it can be. Can’t thank Hayley and her team enough and I’ll always be grateful to them. Highly recommended.

Cheers

5 Barbara Peers 8th Jan 2021

We needed funeral services in York after the death of my mother. Our choice of Hayler Owen was based on recommendations and reviews I found online as we do not live in the UK.
We were very pleased and so relieved by the professional, empathic, services provided by Hayley and her team. Victoria and David were friendly and nothing was too much trouble for them. They guided us through the whole process.
We were concerned because my famiily in the UK were mostly shielding from COVID. With Victoria's help a Service of Committal was arranged at the crematorium and was conducted with dignity and comforting words by a wonderful local minister. As it was unattended, Victoria arranged a video link and the actual service was watched online by family and friends in four countries.
I had numerous thanks from family afterwards who felt that they had beeen part of the proceedings and that their beloved relative had received a compassionate and moving funeral.
Thanks Hayley, Victoria and David for being there for us at that difficult time.
We would highly recommend you.

5 Catherine Darley 5th Jan 2021

Nothing too much trouble. Excellent service from start to finish. Friendly, efficient and basically wonderful :-) ! Funeral organized in a very short turnaround time just before Christmas. We are all very grateful.

5 Mike Carlton 4th Jan 2021

A very professional service with a very personal touch. Hayley took care of everything for my mother’s funeral to a very good standard.

5 peter wong 3rd Jan 2021

My dad sadly passed away in December, Hayley Owen was recommended to us by a friend. From the start Heyley took us through the process, explaining the various items that needed to be consider and made suggestions where we were unsure. Because of our Chinese heritage we had to follow certain customs and traditions, such as the colour of the vehicles, the large number of flowers tributes with dedicated white ribbons, the order of service incorporating Chinese characters and the recording of the service for friends and relative who were unable to attend the funeral due to Covid restrictions. All these were no problem to Hayley and her team. On the day of the funeral, everything went as planned, from the chapel service to the burial and everyone managed to say a final farewell to dad, which was a great comfort to us as a family but particularly to my mum. We are very grateful for the care and attention Hayley Owen Funeral Services have shown through out the whole process and would recommend them highly.

5 Jennifer Crawford 3rd Jan 2021

very professional and helpful at a difficult time
jim

5 Mary Stabler 2nd Jan 2021

Hayley was lovely - she came out to see us personally despite Covid & explained the whole process very clearly & sensitively. She also recommended a celebrant who was excellent. She was informative but not pushy with any of the arrangements. On the day she was calm & reassuring & helped us all get through the day. We were very happy with her service.

5 Chris Church 1st Jan 2021

Hayley was extremely professional from start to finish whilst showing a great empathy. It felt as if she was a friend helping us through the worst days of our life. I would give Hayley the highest recommendation.

5 Elizabeth Coombs 1st Jan 2021

Everything was wonderful and I so appreciate the level of care and attention to detail.

5 Darren Hannigan 1st Jan 2021

Very professional, courteous and made the whole process easy at a very difficult time thank you.

5 Mark Gilmour 2nd Dec 2020

Thank you so much Hayley and your team for all the help and time you gave to my mum and myself after the passing of my father. You took all of the worry from us and provided exactly what you said you would we are so grateful to you, a big thank you from me and an even bigger thank you from my mum.   Yours  Mark Gillmore.

5 Jane Kirk 26th Nov 2020

Very professional and caring couldn’t have done more when asked. Would 100% recommend 

5 Denise Sandford 26th Nov 2020

Hayley and her staff were very professional from start to finish they looked after my partner after he passed away and took time to make sure we were ok and if we needed anything they were there for us i have nothing but praise for them x

5 Jessica Barker 26th Nov 2020

Absolutely amazing service carried out by Hayley. It was a very personal service which was made a lot easier by the wonderful service we received by Hayley and her team. Arranging the funeral was easy and Hayley made us feel at ease the whole time taking it at our speed. Her funeral home made going to carry the coffin into the car a lovely experience as it is warm and homely providing us with our own room for the family to reflect on our loved ones life before the funeral began. Would 100% recommend to others as the whole team are so lovely and Hayley is amazing at her job! Thank you so much. 

5 Robert Lovett 11th Nov 2020

Everything was carried out with a sympathetic and professional approach. The simple cremation did not lack for traditional respect or procedure from the team at Hayley Owen. At a time of sadness their humanity helped lighten the occasion. Thank you.

5 carrol Wheatley 11th Nov 2020

The service provided by Hayley and her team to our family during our loss was really supportive and professional. We all very much appreciated how comfortable Hayley made us feel about the decisions that had to be made. We cannot thank her enough.

5 June Chaplin 10th Nov 2020

Hayley went above and beyond, our first contact was at the most inconvenient time in the middle of the night....she was kind, calm and supportive from that first call.
Victoria who helped with all the arrangements, carried on with the same ethos, supportive, friendly and guiding without any pressure. 
In these very unsettling times of the pandemic, all the team at Hayley Owens were professional but also humanistic.
We were able to arrange a limited wake, most venues were unavailable but Wheatlands lodge hotel  came up trumps after,  with great attention to social distancing, the food was freshly made / baked , presented beautifully and the staff were spot on .
Thank you again Hayley and team. 

5 Martin Hodgson 9th Nov 2020

Hayley couldn’t have been more helpful.

She did more & above than we expected.

Was warm & compassionate.

Nothing was to much trouble.

We couldn’t have been happier, more satisfied with the service at such a difficult time.

We would definitely recommend Hayley & her team.

Jeanette & Martin Hodgson

5 Kelly Smith 9th Nov 2020

Absolutely fantastic service, hayley and her team are very empathetic, and looked after us as a family , gave my dad a beautiful send off and looked after him with dignity and respect whilst in their care, highly recommend 

5 Sarah Mutlow 13th Oct 2020

I have used Hayley and team twice in the last 9 months. The fact that I returned speaks volumes. They are all so warm, personable and really make you feel welcome. I can not thank Hayley enough for her suggestions for my husband's funeral to make things easier in the current time. Many thanks

4 Angela Dunphy 11th Oct 2020

Hi. Everything went well. Only one hitch, I had specifically asked that an announcement was to be made that a luncheon party for those who wanted to celebrate Mike's life would be arranged for a later date. That announcement wasn't made. I did not want a list of those attending the service as there was only 15 people there. I have had to ring around them to ask if they want luncheon at a later date.

5 Shaun Singleton 11th Oct 2020

Very good indeed excellent