Hayley Owen Funeral Services York

5 Pamela Wilding 12th Oct 2023

The family felt that all arrangements were handled with the utmost of consideration and that all requests were carried out. The fish and message on the end of the coffin were particularly apt and admired by many mourners

5 Julie Brownlee 11th Oct 2023

Used Hayley twice and is amazing and will look after you and your loved once with the most up most respect 

5 Amanda Walker 10th Oct 2023

Hayley and family were amazing in assisting and caring for my brothers funeral I’d like to say how professional Hayley is and in what she does but also adds a human warm comforting aspect into what can only be considered difficult times I had no previous experience of planning funerals from day one Hayley and the team knew how to assist in the best possible way I can only express how thankful I am thank you so much Hayley and the team you deserve the upmost of respect for what you do and all I can say is how lucky we were to make the right choice by choosing to use your services thanks again Ryan and Amanda 

5 Robert Nudd 10th Oct 2023

Very kind and sympathetic.

5 Michael & Jessica Fafera-McCullagh 10th Oct 2023

This is the second time Hayley and the team has helped me and I honestly couldn’t recommend them enough. At the lowest point of my life they took all the stress of organising the funeral away from me. Thank you so much guys.

5 Tony Davies 10th Oct 2023

Haley Owen and all the staff were very caring.
Very efficient and nothing was too much trouble and all done in a professional, but sympathetic manner.

If you ever find yourselves,needing a funeral director,I would recommend their service, as 11out of 10

Many thanks for taking away,the stress.
Tony Davies

5 Olwyn Berry 10th Oct 2023

Hayely and team were fantastic throughout what is a very difficult time. There is nothing that was too much for them. They did everything we asked and more. We are truly thankful for all their hard work and dedication. 

5 Dorne Dunning 10th Oct 2023

Absolutely marvellous service and staff ,

5 Lorraine Bovan 23rd Aug 2023

I’ve used Haley before. She’s very professional and also very empathetic. Her service is faultless  

5 Joanna Winstanley 19th Aug 2023

From my first enquiry and contact with the staff the service from this firm was superb- I had them recommended by a nurse in my Father’s nursing home and what a stroke of good fortune I did- ( the nurse told me this company always spend the most time with families in her experience and never rush anyone)

Hayley and team gave me exactly the support, time and kindness I needed - very personalised to my situation. In such a difficult time it was so appreciated. Hayley was always there to guide me but never felt intrusive - the premises is so friendly, a proper family firm. No big chain here - I felt like I’d know them all years and their professional and caring attributes were very balanced - my Father was so well cared for and so was I as his daughter. I can’t recommend them more. Thank you Hayley and Patience for all your kindness and skills at this difficult time - I can see why there is a massive basket of thank you cards in your office - THANK YOU 

5 Peter Wong 17th Aug 2023

Hayley and her team had been extremely helpful right from the beginning, guiding us through out the whole process, provided much comfort to us all. Northing was too much trouble, from sorting out the order of services incorporating Chinese characters to sourcing cupcakes. We can't thank them all enough.

5 Robin Benson 16th Aug 2023

In your most difficult moment, you need a Funeral Director who shows empathy and compassion, but steps in respectfully, professionally and diligently to take over with the vital steps that need to take place.

Hayley Owen and her wonderful team do that with a calming manner that immediately puts you at ease and makes you simply know your loved ones are in safe, trustworthy hands.

The visit a few days later to make the arrangements with Hayley, just reinforced my feeling of calm and trust, in knowing my Mother was being looked after well.
Hayley makes you immediately feel like you are in the presence of a friend, who always has your best interests at heart.
But in addition to that, she also has the wisdom and experience to step in and calmly offer advice and guidance on tailoring the outcome you are looking for, when you often don't even know yourself what that might look like.

From the actual service to the later communication with Hayley's team, you always feel like you are in the care of total professionals who support you every step of the journey.

I recommend Hayley Owen and her caring team to anyone who is looking for a Funeral Director in York and the surrounding area to be at your side at the moment you need them most.

5 Steven Tate 16th Aug 2023

Beth handled all of the arrangements with quiet confidence from start to finish. Guided us through the necessary processes, always responded promptly to messages and was always available to talk to us if we wanted to call in. 
Everything went seamlessly on the day of the funeral.

5 Linda Nicholson 16th Aug 2023

An excellent service, professional, very caring and friendly, guiding us every step of the way.

5 may brown 9th Aug 2023

Great service yet again, this is the 4th time in 5 years I use Hayley Owen I would never use anyone else in York. 

5 Colin Hardgrave 29th Jul 2023

Excellent service very friendly staff they looked after my late wife very well nothing was too much trouble what I wanted for my wife I got and the staff are very caring and kind thank you Mr C Hardgrave 

5 Jennifer Goodyear 29th Jul 2023

Very professional with true feeling for the family 

5 Mark Gough 28th Jul 2023

Hayley was fantastic everything went beautifully Dad would have love it. Thank You from Myself and the family.

5 John Barker 28th Jul 2023

Haley and team were fantastic. Couldn't have asked for a better service. Would recommend

5 Jack Buckby 28th Jul 2023

Hayley and the entire team were so thoughtful and respectful of myself and my family throughout the whole process, having never had a berevement in our family before it was all very difficult and new, I couldn't have imagined a better funeral director, they all gave us as much time as we needed and were always available for us if we needed them.

5 Hazel Phillips 7th Jul 2023

Hayley and her whole team were fantastic. They guided us through the very painful process of arranging the funeral and made it as easy as it possibly could have been at such an awful time. 

5 John Hare 6th Jul 2023

From the moment I entered her reception Hayley put me at ease and proceeded to explain everything I needed to know.
Through the legal requirements down to the practical things which I may not have thought of.
Hayley is a very professional Funeral Director but also a very understanding and caring lady and I felt very safe under her guidance.

5 Ian Leeman 4th Jul 2023

Hayley and all her staff guided us through, what is such a difficult process, with incredible empathy and professionalism.
They helped make a sad day truly special and took so much care of our precious mum.
I would not hesitate to recommend

5 Joanne Sayner 4th Jul 2023

Mum didn’t want a fuss for her funeral just a straight in and out, but with Hayley’s and help and understanding we managed a lovely short service for all her family and friends that wanted to say goodbye.  Hayley Owen has taken care of both my mum and dad in a very dignified, caring and professional manner and I would highly recommend her.

5 Caroline Wright 18th Jun 2023

Hayley and her team were excellent from start to finish, enabling us to give our lovely mum a very dignified, personal and fitting send-off.  We wouldn’t hesitate to recommend their services.