Hayley Owen Funeral Services York

738 reviews

Call 24 hours

An independent funeral director in York who offer caring support while helping bereaved families arrange a meaningful funeral.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

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Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

About Us

Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.

Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.

They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.

A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.

The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.

The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.

What Families Say

AI Summary

Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.

Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.

A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Glen Hopkins 8th Nov 2021

    The service was a testament to hayleys level of courtesy shown to me and Megan and family and friends
    It was a lovely send off to lesley with kindness, courtesy and friendliness
    I thank her and her colleagues for everything
    Thank you

  • 5 Nicola Watson 5th Nov 2021

    Sensitive and caring staff to guide through the process and options. 
    Happy to ensure all bereaved families needs were met.
    Patience is an outstanding member of the team.

  • 5 Stephen Parker 4th Nov 2021

    Hayley and her team were very kind considerate and helpful throughout mums funeral arrangements. We couldn't have asked for more.
    Thank you.

  • 5 Niki Waldegrave 4th Nov 2021

    Thanks so much for providing such wonderful support and guidance after my mum died. You guys are truly exceptional and made a hideous situation manageable, especially Hayley and Patience x

  • 4 Steven Barclay 3rd Nov 2021

    Very helpful. Simple, straightforward and easy,in a time of need. So grateful!

  • 5 Amanda Benson 3rd Nov 2021

    Everything went smoothly from our first emotional meeting to the aftercare after the funeral. Nothing was too much trouble. Patience helped us and guided us all the way. The funeral was just as we wanted. A true celebration of our mums life, which was delivered by Louisa Starr who came highly recommended  by  the funeral director. 

  • 5 Mary Sargeant 3rd Nov 2021

    Very professional in every respect .

  • 5 Kathy Ruddock 3rd Nov 2021

    Haley was so supportive and helped my friend to have a funeral suitable for her husband .
    She was kept informed every step off the way and felt her husband was in caring hands.
    Every thing was covered in the cost  given so there were no unexpected bills.
    Teresa gave the most fitting tribute after listing to us talk about his life.
    I recommend Haley Owen to my friend as I used her services , we both would recommend her to others.

  • 5 Stacy Lees 3rd Nov 2021

    Hayley and her team have been amazing they all went above and beyond in the service they provided.No parent should have to arrange their childs funeral I can say Hayley and her team made the worst experience of my life easier.Our family can not thank them enough and would recommend them to anyone.

  • 5 Steve Newland 3rd Nov 2021

    Hayley and her team were excellent and looked after everything for us with great compassion and respect. They were helpful, caring and treated us professionally. Thank you 

  • 5 Tracey courtenay 16th Oct 2021

    Hayley and the team cared for my mum when she passed recently . I would definitely recommend Hayley Owen Funeral Directors for their first class professional service , handled at all times with care , kindness , consideration  and with a smile . We were given endless options catered to mum’s wishes . The right people , doing the right job in the right place at the right time. 
    Hayley , Dave and the lovely team at Hayley Owens Thank you so much for your dedication and professionalism. 

  • 5 Linda . 28th Sep 2021

    Haley is a very competent director from us informing her of Dads death she arranged everything in a sympathetic way, very supportive and professional.  Cannot thank her enough for the wonderful send off they gave my Dad

  • 5 debbie kimmings 27th Sep 2021

    Kind, caring, supportive and helpful. 
    Hayley made the organisation very easy and everything was perfect. 
    Would totally recommend her. 

  • 5 Amanda McDonagh 27th Sep 2021

    Hayley was professional start to finish.
    We had no idea where to turn to organise a funeral but Hayley took control of everything we needed and put our minds at rest, and made the whole process easy for us.
    Hayley definitely gave mum the dignified send off she deserved.
    Nothing was too much trouble.

  • 5 Andrew Stone 27th Sep 2021

    Excellent unobtrusive service from Hayley. Listened to what was required and put it into action with no hard sell.
    I would highly recommend Hayley Owen above any of the big conglomerates who just want to make money.

  • 5 Stefan Pysanczyn 27th Sep 2021

     Totally professional, thoughtful and caring and ensured everything went smoothly at a sad time in our lives 

  • 5 Janet Legg 27th Sep 2021

    Hayley is the kindest, most thoughtful, considerate lady anyone could wish to organise a funeral for you. Nothing is too much trouble and all your wishes are carried out to the tiniest detail. I would recommend Haley Owen Funerals to anyone.

  • 5 Sarah Spence 27th Sep 2021

    This funeral director has been very helpful, and did everything my uncle wanted for his funeral.

  • 5 Jamie McFarlane 27th Sep 2021

    Hayley and her outstanding team handled the sudden death of my wife with nothing but perfection!!!
    I can not speak highly enough of her and the team and I would recommend whole heartedly.

  • 5 Dawn Ellerby 27th Sep 2021

    Helpful and prifessional service.

    I found the team very approachable and friendly.

    Nothing was a problem and was able to have a coffee and a chat which helped too.

  • 5 John Allen 26th Aug 2021

    Hayley and her team were fantastic, friendly, caring, professional, totally on it, they made us feel very special. Everything was made so easy for us, their communication was brilliant, they just seemed to really get us, and who our Dad was, too. Can't speak highly enough of them!

  • 5 Angela Goodwin 24th Aug 2021

    Haley and her team were very proffessional, very supportive. She helped us achieve the funeral my uncle wanted.

  • 5 Nicky Helliwell 14th Aug 2021

    I’d like to say how grateful my Brother and I are to Hayley and all her staff for the handling of my late Mum’s funeral. (12.5.21) From our first meeting with Hayley, who we found to be one of the most caring and compassionate people we had ever met, and every other contact with Patience and Dave.  The whole thing was all handled with care and attention to detail. It made a very upsetting time easier to handle and we can’t thank them enough for their kindness.  Thank you so much. I’d also like to say that the cost of the funeral was extremely reasonable. I’d recommend Hayley to anyone. Nicky and Paul. 

  • 5 Shirley Walton 10th Aug 2021

    Hayley has been brilliant from start to finish with the planning of my Dad's funeral. Nothing was too much trouble. She is a lovely caring lady. I would 100% recommend her.

  • 5 Marian Hand 23rd Jul 2021

    both me and my Mum were very pleased with the understanding way in which we were treated by the staff at Hayley Owen.
    Patience saw us on several occasions and nothing was too much trouble for her, even when we changed our minds about some options. she was very accommodating and always available when we needed to speak to her or visit.
    the staff made my Dad look lovely when we visited him some days after he had died.
    the premises are lovely, very well furnished and coffee always offered.
    Hayley herself attended my Dad's funeral and managed proceedings with respect, quietly and calmly.
    all staff were very respectful yet informal, which we appreciated. able to give advice and guidance. would certainly recommend this service and use again in future.
    rachel, Gordon's daughter.

Address
169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

Latest Verified Reviews

Glen Hopkins 8th Nov 2021

The service was a testament to hayleys level of courtesy shown to me and Megan and family and friends It was a lovely send off to lesley with kindness, courtesy and friendliness I thank her and her colleagues for everything Thank you

Nicola Watson 5th Nov 2021

Sensitive and caring staff to guide through the process and options.  Happy to ensure all bereaved families needs were met. Patience is an outstanding member of the team.

Stephen Parker 4th Nov 2021

Hayley and her team were very kind considerate and helpful throughout mums funeral arrangements. We couldn't have asked for more. Thank you.

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