Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Kevin Palmer29th Jul 2022
Recently lost my lovely old Mum So there I was two days later 9am in the morning tears in my eyes sifting through the internet looking for a funeral directors two hours later I haven’t contacted anyone it was all to much for me , called an old friend who had recently lost his Mum and he recommended Hayley Owen funeral services , a five minute call took the weight of the world off my shoulders Hayley and her staff were brilliant from start to finish I can’t thank them enough.
5Maureen Beston23rd Jul 2022
Hayley Owen funeral directors are fantastic. I would recommend them they are amazing 😊
5Karen Whitfield 19th Jul 2022
Hayley and her team has been amazing from start to finish
My fathers care and service could not of gone any better
Excellent service
5Jo Gault8th Jul 2022
Thank you to Haley, Patience, Dave and the team for making the arranging of my Mums funeral so smooth. Everything was done with dignity and care and we felt very well supported.
5Tracy Billingham7th Jul 2022
Very caring looked after excellent services
5Angela Shipley7th Jul 2022
Hayley & the team were absolutely brilliant. The care and support was 1st class and went above & behond for my mother in law
I wouldn't have to think twice about recommending Hayley Owen Funeral Services to anyone.
Thank you so much Hayley & team.
Ange & Adam
5Sylvia Thorpe29th Jun 2022
Thank you Haley once again for the exceptional care,thought & professionalism you & your team gave us.This is the second time we’ve used Haley Owen’s funeral service‘s.Highly recommend
5Amy Butters 16th Jun 2022
Excellent service offered by Hayley and her team from start to finish. What is a difficult time for any family, Hayley made it less stressful, listened to our wishes, nothing was too much bother, excellent communication, compassionate and supportive. Thank you ❤
5James Radford 14th Jun 2022
Great service from start to finish
5Paul Smith14th Jun 2022
One of the most pleasant companies to deal with in the sadest of times. Very helpful and both Hailey and Patience very dignified and professional in all aspects very good team around thank you
Paul and Dion Smith
5Kerry Husband 14th Jun 2022
Myself and the family were overwhelmed by the excellent service we received from Hayley Owen funeral directors, nothing was too much trouble even when I kept popping in to put extra comforts in with David. Would highly recommend them to anyone.
5Lorraine Frankland10th Jun 2022
Hailey listened to our family and put together a funeral that reflected my Mum's wishes. Her team went the extra mile to provide orders of service in Braille for family members who are visually impaired. We didn't feel rushed at any point the whole team were supportive, respectful and professional at all times.
5Roy Colebourn10th Jun 2022
Everything about this company was first class from start to finish and my family and I would recommend them to anyone
5Lesley Booth31st May 2022
Such a great independent funeral directors. Very friendly and welcoming. Helped me through a very difficult time and made it easier for me.
5John Brown 26th May 2022
From start to finish I can not fault the service we received from Hayley Owen, Nothing was too much trouble and all our needs were met, Hayley carried out everything very well at this very distressing time. We highly recommend Hayley Owen funeral services.
5Kevin Langan24th May 2022
Excellent I have no words to say how professional they were thank everyone there all my love to all of them went not only the extra mile but miles beound cheers xxx
5Daniel Tait23rd May 2022
Outstanding funeral directors. Given the emotions involved in sorting out a funeral, Hayley and her team made it as stress free as possible and always with a personal approach. Always on hand at any time to answer questions and offer guidance where needed.
5Joyce Egdell23rd May 2022
On behalf of my family, I would like to sincerely thank Hayley and her staff, for helping us through a very difficult time.
Hayley and staff were absolutely wonderful in handling my father's funeral. She took remarkable care of my father once he was in her care, and we are all eternally grateful.
She helped us through the funeral procession, gave us advice with care ensuring all went smoothly.
Thank you again.
With kindest regards
Gail
5Diane Cambridge20th May 2022
From my first contact with Hayley she put me completely at ease and was very generous with her time. The funeral home is beautiful and it is obvious that a lot of thought and effort has gone into making it as comfortable as possible. The whole team are professional, approachable, knowledgeable and very kind and caring. Hayley is such a lovely person and it is clear that she genuinely loves her work. The staff are very respectful and courteous. I have no hesitation in recommending Hayley and her team and felt supported at such a difficult time. Many thanks to you all for helping to ensure that mum was well cared for during her time with you, and for ensuring that the arrangements worked well on the day of the funeral.
5Adrian Johnson17th May 2022
From the outset and throughout Hayley and her team offered a very professional and compassionate service, which we were very grateful to receive
5Dave Middleton25th Apr 2022
Excellent. Respectful & empathetic service.
5Peter Jones25th Apr 2022
Can not fault Hayley Owen and team. Excellent service from start to finish. Available whenever I required them.
5Eddi Sharp19th Apr 2022
Hayley Owens has been fantastic throughout the whole process from coming out to the house to meet with my brother before he passed, to guiding me through the process of what needed to happen after and helped take a lot of arrangements from my shoulders. On the day of the funeral Hayley and her team were so helpful and polite, they really did help a difficult day go smoothly.
5Selena Varley8th Apr 2022
From the minute we met Hayley she put us at ease.
Nothing was any trouble, I'm a bit of a worrier, again Hayley was such a help and stayed in touch with us from day 1.
Thank you 😊
5Dave Barker4th Apr 2022
The most caring and professional people I have ever met, they were so respectful to our needs.they helped with getting doves and funeral service leaflets printed. Dave & hayley in particular were very kind to me at my weakest time. very reasonable priced.would definitely recommend them
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Kevin Palmer29th Jul 2022
Recently lost my lovely old Mum So there I was two days later 9am in the morning tears in my eyes sifting through the internet looking for a funeral directors two hours later I haven’t contacted anyone it was all to much for me , called an old friend who had recently lost his Mum and he recommended Hayley Owen funeral services , a five minute call took the weight of the world off my shoulders Hayley and her staff were brilliant from start to finish I can’t thank them enough.
Maureen Beston23rd Jul 2022
Hayley Owen funeral directors are fantastic. I would recommend them they are amazing 😊
Karen Whitfield 19th Jul 2022
Hayley and her team has been amazing from start to finish
My fathers care and service could not of gone any better
Excellent service
NAFD Member