Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Paul Ward19th Aug 2025
Everything went smoothly. Highly recommended.
5Rosaleen Bothamley19th Aug 2025
Hayley Owen and her staff were knowledgeable and professional in planning and arranging my husband’s funeral.
5dawn Stuart14th Aug 2025
Caring service
5Michael Cottingham7th Aug 2025
From start to the actual funeral arrangements, Hayley was a great help, keeping us informed at every stage. Hayley was also very helpful in helping with the order of service, between us and the vicar. I recommend HAYLEY OWEN to any one to arrange a funeral.
5Lynn Atkinson16th Jul 2025
From our first meeting with Beth, I and the whole family were treated with great respect and empathy. Everything we needed to know was clearly outlined and we were gently guided through the difficult decisions we needed to make. At each stage of the whole process Beth was there to answer any queries and to offer advice when needed. At all times the whole team at Hayley Owen were extremely professional and very caring of our individual needs. Thanks to all.
5Sharon Maher11th Jul 2025
The funeral was just what my daughter and I wanted. I found them very considerate and understanding of myself and my daughters wishes at a very difficult time.
5Pauline Beadle10th Jul 2025
My daughter was treated like a queen nothing was to much for hayley owen funeral directors very homely and friendly atmosphere so loving and caring and respeful to all our family thank you for everything you did for our daughter and thank you beth you help us so much and put us at ease and all the information it helped us so much thankyou
5Phil Sissons7th Jul 2025
Excellent from start to finish.Everything was handled with care and compassion.Every detail was explained and carefully carried out. The celebrant was exceptional in the way she delivered my mums life story. Would not hesitate in recommending Hayley Owen.
5Nigel Spence7th Jul 2025
From my first contact with Hayley's team, I had nothing but a 1st class service.
David came to see me and my daughter, to go through what was expected before, during and after my wife's funeral. Everything went very well considering our grief. Beth organised proceedings before and on the day, she was a calming influence.
Our thanks also go out to Michelle Burns who delivered a sympathetic and entertaining service.
All in all they made what could have been a traumatic event into a memorable day
5Heather Duck19th Jun 2025
Wonderful service. Perfectly arranged and put together to make it a memorable, loving day
5Mark Fairhurst18th Jun 2025
On such heart-breaking situations as this you want to know your loved one is being looked after with love and respect. I had no doubt about this with Hayley Owen. Kind and compassionate, friendly and genuine. Thank you for all you did - for both of us.
5David de Silva17th Jun 2025
Hayley, Dave and the Team were wonderful and always most thoughtful and helpful and so accommodating at such a difficult family time!
Strongly recommend Hayley Owen as they looked after us like you would your own family!
5Tony Sawdon16th Jun 2025
Professional, caring.efficient/goes the extra mile when you need it most. No better service anywhere
5Joanne Lumb5th Jun 2025
Hayley Owen's funeral directors were amazing from start to finish. Nothing was too much trouble for Beth. She was always at the end of the phone if I needed her thank you for making a difficult time more bearable. I would definitely recommend.
5Shelley Snowden18th May 2025
Nothing was too much trouble. Wonderful support at such an emotive time. Thank you for the kind, caring support given! 5 star service!
5Carole Dinsdale17th May 2025
Lovely friendly staff. They made the whole process easier for us. Highly recommend.
5Janet Dowson16th May 2025
The care and professionalism from Harley’s staff has been Outstanding. Gary was the staff member who helped us sort the funeral with care and compassion and a lovely down to earth attitude which put us at ease straight away and meant it was easy to ask him any questions about the process. No request was too much. It was so comforting to know dad was in safe hands and we were also been gentle held in our grief and supported at every step. I’m so proud to live on the same street and to be able to call them neighbours. Thank you all.
5Philip Green13th May 2025
Very attentive and caring throughout.
5Jo Lansley13th May 2025
Everything was perfect, all the worry was taken away and dealt with so much caring , nothing was too much trouble with made a stressful time bearable. We can’t thank Hayley Owen enough.
4Tina Brill9th May 2025
Very caring and helpful throughout the process. Appreciated Haley spending time talking to dad before we set off for the crematorium.
5Hayley Barker9th May 2025
From the moment we connected Hayley Owen FD the professionalism was excellent very respectful to our family, they made it a very easy process, especially in these difficult times.
They carry out the family wishes to the letter we con not recommend them enough.
5John Wilcox9th May 2025
Absolutely fantastic ,from the first day to the last .Took away some stress ,advised very well
Staff were amazing ,big thanks to Beth who helped a lot with advice etc….
5Andy Roberts8th May 2025
Hayley Owen and her staff we're excellent, Beth looked after us from the start and was very understanding and very respectful, it's not an easy time for anyone but they really did help and support us.
5Kevin Dickinson7th May 2025
Hayley and her team were fantastic, they treated my mum with dignity and respect throughout.
Nothing was too much trouble and I couldn’t recommend her enough.
Thank you Hayley
5Lesley Booth7th May 2025
Hayley Owen was amazing. She was there at the time I need her the most. She was so helpful and nothing was too much for her
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
NAFD Member