Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Miranda Church9th Oct 2024
Hayley Owens funeral service was first rate. I give my heartfelt thanks to Beth who coordinated the service and the rest of the team. Everything was thoroughly explained, timings were impeccable and all the team were helpful, respectful and sensitive throughout. Nothing was too much trouble and there was genuine warmth shown. Although it was a sad day it has given the whole family closure. I would not hesitate to highly recommend this service to anyone.
5Claire Hicklin9th Oct 2024
Dealt with quickly and sensitively under difficult circumstances. We have used Hayley previously and been more than happy with the attention to detail and service provided.
5David Kettlewell9th Oct 2024
Fantastic if I could give Hayley and didi and her team more stars I would they are amazing so caring from start to finish took a lot of pressure of a family that were grieving absolutely recommend 10+ stars thank you for everything you did x
5Lesley Burnett7th Oct 2024
Amazing. Such lovely people who take of all your needs and with compassion
5Denise Redding23rd Sep 2024
I cannot praise Hayley Owen and her staff highly enough. From start to finish they were kind, supportive, empathetic and thoroughly respectful and professional at all times. Personal touches made the funeral more meaningful for our family, and I would not hesitate to recommend them to others.
5Joseph Brown17th Sep 2024
Hayley Owen Funeral Directors provided exceptional care and compassion during a very difficult time for our family. From the moment we made contact, Hayley and her team went above and beyond to ensure everything was handled with the utmost respect and professionalism. They were incredibly supportive, guiding us through every step of the process with kindness and patience.
The personal touches, attention to detail, and thoughtful communication made us feel truly cared for. Hayley took the time to understand our needs and created a beautiful, meaningful service that honoured our loved one perfectly.
We are so grateful to Hayley and her team for making such a tough time easier for us. I can’t recommend them highly enough.
5Eddie Jendrek 5th Sep 2024
I would like to thank Hayley Owen funeral Services for their professional and helpful way they carried out
my wife's Veronicas Funeral Service. Nothing was to much for their whole team. Helped me tremendous.
Many thanks Edward Jendrek.
..
5Lesley Booth5th Sep 2024
Through such a difficult time, Hayley and her team helped me and my family to give my loved one the best send off possible.
Nothing was too difficult and they answered all our questions. Everything went perfectly.
Thank you for everything ♥️
5Hayley Barker5th Sep 2024
Words cannot begin to express how wonderful everyone at Hayley Owen funerals were from start to finish, they were all absolutely amazing fantastic genuinely could not have asked for anything more.
Ps Steve Emmett the humanist was a great choice absolutely fantastic thank you all.
5Caroline BARNABY5th Sep 2024
At a very difficult time Beth and her team provided us with just the right level of service which was extremely professional but also caring and friendly.
5Sally Hughes 5th Sep 2024
Hayley and her team were friendly and helpful and facilitated everything we wanted efficiently.
5Sally Page2nd Aug 2024
Hayley + her staff were very comforting to me + my family In April when my mam passed then again in july when my dad passed. Gary was fantastic both times, lovely team of people, very caring
5Tracy Linfoot 31st Jul 2024
Very professional, nothing was too much trouble for them and they provide the perfect send off for my sister-in-law.
5Peter Mawer21st Jul 2024
From the first time of meeting Hayley Owen, which was the collection of my wife's body, I was completely at ease and had confidence my Wife Christine was being looked after.
We meet later with a friend of mine, to discuss the details of the coffin, flowers on top and talked over the service details, the service booklet looks very good and the service at the Crematorium was excellent. Talking to family and friends afterwards outside in the sunshine we were never rushed to leave, because some of our friends wish to talk to me at the crematorium who were not able to join us at the race course.
Overall we were all looked after very well and people asked us to thank Hayley Owen for the excellent service they had received by the company.
A big thank you from PM well done.
5Stephen Adams12th Jul 2024
Excellent, efficient service.
5Colin Wood5th Jul 2024
This was an excellent service with some good ideas from Hayley Owen and her team. Everything went extremely well and I have had nothing but positive feedback from those attending be they relatives or friends.
The Humanist Celebrant Steve was spoken about in a very positive way.
First Class,I have no hesitation in recommending Hayley Owen.
5Leslie Welch2nd Jul 2024
Excellent care throughout.
Beth has such a lovely gentle manner.
Everything was perfect ,the whole experience was carried out as exactly as we wished my mum had a beautiful celebration of her life.
5Steve Johns 1st Jul 2024
Totally flexible, no hard sell, Hayley and her team were compassionate and empathetic throughout and laid out the options for us being entirely guided by what we wanted. Very accommodating when last minute changes had to be made and overall made a difficult time, much more manageable.
5Dawnie Richardson1st Jul 2024
Beth, Hayley & Team were so attentive & caring.
They helped guide me through another difficult funeral.
I can't thank them enough for their care & compassion during another difficult time.
Dawnie, Phil & Caroline Richardson
5Rebecca Moore-Yelland30th Jun 2024
So kind, so understanding, so thoughtful, so helpful.
An amazing team.
5Alan Dixon 28th Jun 2024
Garry and the team were amazing. The celebrant they recommended, Julianne, gave the most perfect service. We can't thank everyone involved enough. They supported us through a tough time, and made sure we were looked after. Thank you so much. We would thoroughly recommend.
5Darren Crompton27th Jun 2024
Great service so sensitive and professional really appreciated the nothing is trouble attitude.
5Jane Myers 27th Jun 2024
We found Hayley and her team to be very caring from the outset. Garry was our main contact throughout and he took care of every aspect as he dealt with us in a very compassionate manner. We felt completely confident leaving our beloved mother in the care of Hayley Owens services.
5philip weir26th Jun 2024
Kind, compassionate and thoughtful . The team really made this difficult time easier to navigate.
5Sam Enwright26th Jun 2024
Very helpful at a difficult time ,
Very helpful and great communication so that everything went perfect on the day
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Miranda Church9th Oct 2024
Hayley Owens funeral service was first rate. I give my heartfelt thanks to Beth who coordinated the service and the rest of the team. Everything was thoroughly explained, timings were impeccable and all the team were helpful, respectful and sensitive throughout. Nothing was too much trouble and there was genuine warmth shown. Although it was a sad day it has given the whole family closure. I would not hesitate to highly recommend this service to anyone.
Claire Hicklin9th Oct 2024
Dealt with quickly and sensitively under difficult circumstances. We have used Hayley previously and been more than happy with the attention to detail and service provided.
David Kettlewell9th Oct 2024
Fantastic if I could give Hayley and didi and her team more stars I would they are amazing so caring from start to finish took a lot of pressure of a family that were grieving absolutely recommend 10+ stars thank you for everything you did x
NAFD Member