Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Diana Trodd8th Oct 2026
We were looked after every step of the way and could call them anytime if we needed advice. The funeral was lovely I am glad we had them to help us through.
5Peter Dowling 6th Oct 2026
Thank you to Beth and the team. From first contact through to funeral organising and the day itself - Beth and the whole Hayley Owen Colleagues were compassionate, caring, sensitive and efficient. Thank you from the Dowling Family
5Alan Fisher28th Sep 2026
Hayley and her team were amazing after the death of our daughter. She listened to what we wanted, offered advice and support and helped to make Ruth's wishes possible despite her cremation being in England but the scattering of her ashes needing to be beside her grandparents in Scotland. We are extremely grateful to Hayley for her compassion and her care taken with our daughter. Thank you so much!
5Mary Naylor28th Sep 2026
The support and conduct Hayley Owen Funeral Services provided was appropriate, respectful and very much appreciated by my family and me.
5John Potter28th Sep 2026
A highly professional and sympathetic service.
5Lynne Bryan 25th Sep 2026
Kind, professional attention made a difficult experience much easier than expected.
Everything went smoothly, advice was appreciated and our wishes were respected.
Thank you to Beth and the team
5Frances Bannister25th Sep 2026
Beth was empathetic and caring. I found her gentleness and guidance comforting.
At no time did l feel rushed or coerced into too many decisions. Follow up directions were received in a timely fashion.
5Richard Hepworth 24th Sep 2026
The family cannot express enough how pleased we were to have selected Hayley Owen as FD for our mum's "celebration" and funeral arrangements. Their personal and genuine care started from the moment they were engaged in the early hours after mum's death and ended with the thoughtful presentation of her ashes. Always keeping us right, they were never pressing and managed the whole process for us with immense calm and sensitivity. Heartfelt thanks to Beth for her exemplary guidance throughout.
5Lisa Walker 24th Sep 2026
Excellent and very supportive service from Hayley. Every detail was perfect and they were so respectful to mum. Nothing was too much trouble, definitely made a very upsetting time easier.
5Tim Moat 24th Sep 2026
I can’t speak too highly of the excellent, efficient and compassionate funeral services supplied by Hayley Owen - especially Beth - following the death of my sister. From the first phone call I knew we would be in safe hands at a difficult and sensitive time. You need good people around you at times like these and I am very happy to highly recommend this company.
5Sheila Robinson24th Sep 2026
Wondering service, nothing was too much trouble. Hailey made a sad day into something to remember with joy.
Thank you
5David Huggins24th Sep 2026
A very big thank you to Haley and her staff for all the hard work they put in to help me and my family at this very sad time.dont know what we would have done without you .very professional and simplified what seemed complicated to us you just couldn't have done any more,once again from me and my family a very big thank you.Dave Huggins and Family
5Wayne Bucknell26th Aug 2026
Thank you for you support and service during a hard time
5Mr + Mrs Berney24th Aug 2026
Hayley and her staff were sensitive and supportive throughout the whole experience. They kept us informed and were always available to answer any queries. The funeral service was exactly as we wished and everyone made positive comments. We would happily recommend them.
5Gill Hall20th Aug 2026
Hayley and the team were brilliant from start to finish - responsive , warm and helpful and professional , our dad would have been pleased with his send off and that is all you can ask for. We wouldn’t hesitate to use Hayley’s services again . Thank you
5John Young20th Aug 2026
very careing honest good people
4Alison Tarn19th Aug 2026
Very profesional was as my mum had planned for herself .Lovely funeral directors looked after us from start to finish
4Sandra Holmes19th Aug 2026
I didn’t make the original appointment which was with my dad’s partner and her granddaughter. A few changes were made but not many and there was no problem with that. My liaison was Beth and she was very helpful. Every thing went smoothly on the day. The only negative was that I got sent the wrong invoice. When I highlighted this a verbal apology was made, another apology came with the correct invoice. This was an unfortunate mistake, things happen. As everything else in order I was able to forgive the oversight. Though I would have preferred the other chaps invoice as it was cheaper. Arrangements were easy to make for a visit to the chapel of rest and I was notified promptly when dad’s ashes were ready to collect. I would recommend this independent company.
5Kim Cook19th Aug 2026
Amazing company, lovely staff and very professional.
Definitely would recc
5Chloe Robertson19th Aug 2026
Hayley and the team were so kind and caring throughout the whole process and care of our mum. The funeral was conducted so gracefully and every request we had was met with the upmost respect, which allowed us to give our mum the send off she deserved. We are really grateful for your service x
5Caroline Quick 19th Jun 2026
Thank you to Hayley and the team for making dads funeral so special and for going the extra mile to make everything run smoothly.
5Philip Carlton 19th Jun 2026
This is the third time that we have used Hayley Owen as our family funeral director.
Every one has had a personal touch and has been handled perfectly.
We will definitely be using Hayley Owen again….. hopefully not too soon!? 😃
5Georgia Williams19th Jun 2026
Highly recommend Hayley Owen’s. The process from start to finish was smooth and stress-free. Incredibly friendly and caring team. The funeral was beautiful for my nan. Fantastic service, thanks so much.
5David Townend 18th Jun 2026
Great people very helpful
5Susan Harris 15th Jun 2026
Very well organised by friendly helpful people. Harley helped us choose exactly the funeral we wanted for our mum
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Diana Trodd8th Oct 2026
We were looked after every step of the way and could call them anytime if we needed advice. The funeral was lovely I am glad we had them to help us through.
Peter Dowling 6th Oct 2026
Thank you to Beth and the team. From first contact through to funeral organising and the day itself - Beth and the whole Hayley Owen Colleagues were compassionate, caring, sensitive and efficient. Thank you from the Dowling Family
Alan Fisher28th Sep 2026
Hayley and her team were amazing after the death of our daughter. She listened to what we wanted, offered advice and support and helped to make Ruth's wishes possible despite her cremation being in England but the scattering of her ashes needing to be beside her grandparents in Scotland. We are extremely grateful to Hayley for her compassion and her care taken with our daughter. Thank you so much!
NAFD Member