Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Richard Eke23rd Feb 2026
Outstanding service throughout.
5Joshua Brookes23rd Feb 2026
First class service from start to finish.
Tracy at Thornalley's was also very patient with us when we were having to make all the decisions as a family about what we wanted for dad which was crucial at such a difficult time.
We also specifically requested Ray Thornalley to do dad’s funeral, we had Ray and he delivered. First class service all round basically.
5Pamela Brown22nd Feb 2026
Excellent communication at all stages with regular contact from Ray and all office staff before and after funeral.
5Gillian Swallow22nd Feb 2026
From the day after mum died and past the day of the funeral the kindness and service from Thornalleys was excellent. The only improvement point would be the production of the order of service where we waited just under 2 weeks for first draft and were given very little time to approve before print deadline
5James Jackson21st Feb 2026
Excellent, I couldn't have asked for more, the service was beautiful.
5Alison Shaw21st Feb 2026
Thornalley were so helpful, kind and compassionate. With their help we managed to organise my sister's funeral arrangements easily despite living miles away. Ray was so kind on the day and directed the funeral arrangements with skill and sensitivity.At such a stressful time in your life you need to know that everything will be professionally dealt with by a compassionate team. Thornalley did exactly that - I highly recommend using them.
5Edward Cooper21st Feb 2026
Everyone dealing with my loss were respectful and helpful from start to finish. They have a great knowledge making suggestions when needed.
5Paul Hebert19th Feb 2026
At times when a loved one has left us anything else just isn't easy from that day forward.
From the moment we entered thornalley we we're met with a lovely sense that they are here to help and make it as nice as they could under the circumstances, guided all the way and could not do enough for our father and the family.
The day of the funeral went so well very very professional and always in touch with the client if there could be six stars Thornalley 🌟 deserves it god bless you all and thank you from the Herbert Family especially dad Roger.
5Hayley Russell19th Feb 2026
Thornallys were absolutely brilliant all the way through. Their kindness and care is beyond measure. They were all so very kind throughout.
Thank you to all the staff.
5Susan Collison17th Feb 2026
Thank you at Thornalley for your excellent service. Throughout the whole process of arranging my Mum’s funeral you were very caring and professional.
5Lorna Kirby17th Feb 2026
Very caring. Took all the stress of organising. Such a professional service I would highly recommend.
5Karina Goodbourn16th Feb 2026
Our Mum passed suddenly and from the moment we first walked through the doors we was put at ease and had everything explained to us and was no pressure for anything just guidance on giving our mum the best send off and the respect they showed our mum whilst there was amazing. She was very well looked after. Thank you so much!
5Tina Tostevin15th Feb 2026
Thornalley Funeral Services provided us with exemplary care and support. They pay attention to detail. They dealt with our family with great sensitivity, patience and understanding.
5Simon Johnson15th Feb 2026
From start to finish the service we received was faultless.
Andrew rang at least 3 times to see how the family was. I'm sure my dad would have been proud of his send-off. Honestly can't thank them enough.
5Francesca O'Brien14th Feb 2026
Thornalley have been incredibly compassionate throughout the process of planning my father's funeral.
Nothing is too much trouble for them, Andrew regularly checked in with me just to see how the family were doing.
I cannot thank them enough for being so supportive in this difficult time.
5Jeanette Rodwell14th Feb 2026
Thornalley funeral services are professional, caring, and very approachable if there is anything out of the norm you would like. Nothing is too much trouble and they keep you informed of every step through your difficult time.
Being a family business also makes a difference. 3 generations working along side each other is very special.
I would never use anyone else to look after my loved ones.
4Sharon Bartlett11th Feb 2026
Lynne and the team at Thornalley in Kings Lynn provided compassionate guidance at a difficult time. On the morning of the funeral, I received a follow up phone call from Andrew to confirm the arrangements. They provided an excellent professional yet caring service and supported us every step of the way. Thank you to all those involved.
5Carl Mitchelson9th Feb 2026
Brilliant service and support for my late mother
5Catherine Ellwood9th Feb 2026
We could not have asked for a better service. Very professional and kept us up to date with anything we needed. It was a wonderful tribute for our Dad at this emotional time.
5Martin Wilson9th Feb 2026
Very helpful and made me feel at ease as this was not a easy time but great service from start to finish but would dinfinately recomend this family funeral directors
5Jacqueline Sheppard7th Feb 2026
All the staff were kind and compassionate at a difficult time. In addition all the arrangements were made so efficiently. We cannot thank them enough for all they did.
5Mark Steel6th Feb 2026
Excellent from start to finish thank you
5Karen Glastonbury4th Feb 2026
My Mum passed away in January 2026. She had bought a funeral plan with Thornalley in 2014.
The staff there are fantastic. From the moment the call was made to say my Mum had died they were there to help navigate me through what needed to happen every step of the way. They cared for my Mum with compassion and respect on her journey. I felt able to call them at any time if I had questions and they called me independently to see that I was okay and asked if there was anything they could help me with. Mum's funeral went to plan on the day and I really appreciated their attention to detail. I highly recommend their service if you are thinking about funeral plans for the future.
5Lesley Rains3rd Feb 2026
Very professional, caring and compassionate from the very first phone call. Can’t thank Andrew Liam Dean and the team enough for helping my sister and I through this difficult time. I would highly recommend.
5Ian Gray2nd Feb 2026
We will always use TFS, friendly, caring & always thinking about entire family while also looking after the deceased member with the utmost care & consideration
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Richard Eke23rd Feb 2026
Outstanding service throughout.
Joshua Brookes23rd Feb 2026
First class service from start to finish.
Tracy at Thornalley's was also very patient with us when we were having to make all the decisions as a family about what we wanted for dad which was crucial at such a difficult time.
We also specifically requested Ray Thornalley to do dad’s funeral, we had Ray and he delivered. First class service all round basically.
Pamela Brown22nd Feb 2026
Excellent communication at all stages with regular contact from Ray and all office staff before and after funeral.
NAFD Member
SAIF Member