Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Philip Archer9th May 2025
They were helpful and compassionate at every stage of the cremation. They phoned at every stage to ensure that was what was required. Fantastic service.
5Steve Copsey5th May 2025
Very professional
5Rachel Attridge4th May 2025
Everyone we dealt with was amazing, Helen walked me through the process from start to finish. The men wore blue ties for my grandmother to tie in with her favorite color and the color we asked the mourners to wear. Nothing was too much trouble, we have a complex family situation and that was taken into account every step of the way. I felt like I was kept informed of everything and it all ran very smoothly.
5Michael Oxborough4th May 2025
Amazing service provided by some the fantastic staff that work there.The whole experience has been hassle free and very easy to negotiate.deepest thanks for your service.
5Christine Goodchild4th May 2025
From the time we entrusted my husband into their care Thornalley’s excelled with every aspect of the funeral and arrangements. Andrew and his team at King’s Lynn could not have been more professional and compassionate, keeping us updated at all times. On the day of the funeral they ensured that the last goodbye was so special for our loved one.
5Anne Fendley3rd May 2025
Friendly and helpful staff.
5Christine Knights2nd May 2025
From picking up John and taking him to your chapel of rest to the Funeral Service and internment, you have been kind, caring and considerate, it couldn’t have been undertaken any better.
5Tracy Fysh2nd May 2025
Couldn't have asked for a more caring attentive funeral. The attention to detail was outstanding. They made a traumatic time, so much easier. Would recommend to everyone.
5Michael Jenkins1st May 2025
I WOULD RECOMMEND TO ANYONE THAT THORNALLEY FUNERAL SERVICES DEAL WITH EVERYTHING ,THEY WERE SO HELPFUL AND CARING.
LET THEM TAKE YOU UNDER THERE WING.NO STRESS OR STRAIN ,FANTASTIC SERVICE.
GOD BLESS YOU ALL AND A BIG
THANK YOU AGAIN.
Mick j
5Louise Auker1st May 2025
Everything was just how we wanted it. They gave our Dad the perfect day he deserved.
Every member of staff were so understanding and helpful
5Steven Scott28th Apr 2025
A first class professional service.
5Deborah Mawer28th Apr 2025
The care and consideration shown to us has a family was out standing.
I could ask any questions no matter how small it may have seemed. They treated my dad with respect and dignity. The day of the funeral although so very sad was completed with so much dignity and again respect for my dad who would have thought that his send off was perfect.
5Susan Dye27th Apr 2025
Excellent.
5Sam Leggett27th Apr 2025
Such an excellent service that you provided, thank you for helping my family get through this difficult time.
5Stephen Wells26th Apr 2025
Thornally's provided a truly excellent service, going above and beyond what we were expecting for my aunt's funeral. Having dealt with other funeral directors in the past, we can honestly say that Thornallys were by far the better company, in each and every aspect of their service, including all of their staff. We couldn't have asked for more. Faultless.
5Angela Farrell26th Apr 2025
Everyone we had contact with at Thornalley funeral directors helped us through the sad process of arranging our mum's funeral with kindness, compassion and professionalism. We couldn't of asked for more.Everything went smoothly on the day. Would highly recommend their services.
5Christopher Jobson25th Apr 2025
Exceptional service from start to finish
5Joanne Butler-Eldridge20th Apr 2025
We cannot praise the team at Thornalley Funeral Services high enough from the initial phone call to arrange collection of our Dad ,throughout the planning process and to the Service they showed compassion and professionalism at every stage.
We were given guidance, shown patience with our requests and provided a smooth send off which our family will be forever grateful 🙏
Thank you to Traci and Liam for the care that you gave our Dad Len.
5Ernest Smith14th Apr 2025
Every aspect of their service was excellent.
Each member of staff seemed to take a personal interest in making the whole event as calm and dignified as possible
5Sharon Smith14th Apr 2025
As a family we have used Thornalley for many years. They provide a caring compassionate service and nothing is too much trouble. I would highly recommend Thornalley to everyone. Thank you to Andrew, Ray and everyone for looking after our families. Xx
5Kerry Douce12th Apr 2025
Very caring and considerate.
So kind in sending further Bereavement Sites information to help with the coping of the passing of a loved one.
4Tammy Delph11th Apr 2025
After sadly losing my darling sister Julie, Thornalley were nothing but kind, compassionate, patient, and so professional.
They didn't just listen to me they heard me.
Me Julie looked so peaceful and they made her look lovely. It has been such a comfort knowing that we were all in good hands.
Thornalley kept me updated every step of the way. They took all the worry away when I had no clue as to what to do.
We as a family are very grateful for thier dedicated care.
Thank you xxxx
5Diane Thompson8th Apr 2025
Very compassionate, nothing is too much trouble highly recommendec
5Elizabeth Dickerson7th Apr 2025
So professional and friendly. Everyone at Thornalley were so helpful and took all the worry out of this very hard time. They were very respectful in all areas and kept checking in on us to see if we were ok. It was like my mum was the most important person in the world. Thank you.
5Julie Price5th Apr 2025
My family and I cannot praise thornallys up enough. From Andrew to all the staff. Traci who see us to arrange the funeral and everyone thats phoned in-between. Everything was just amazing from start to finish . Thank you for everything
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Philip Archer9th May 2025
They were helpful and compassionate at every stage of the cremation. They phoned at every stage to ensure that was what was required. Fantastic service.
Steve Copsey5th May 2025
Very professional
Rachel Attridge4th May 2025
Everyone we dealt with was amazing, Helen walked me through the process from start to finish. The men wore blue ties for my grandmother to tie in with her favorite color and the color we asked the mourners to wear. Nothing was too much trouble, we have a complex family situation and that was taken into account every step of the way. I felt like I was kept informed of everything and it all ran very smoothly.
NAFD Member
SAIF Member