Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Susan Cavanagh25th Sep 2025
Thank you so much for the handling of Larrys funeral, So professional ,so understanding, So Caring, and So respectful. The whole family were more than impressed with the way the funeral was carried out . They all send their thanks and gratitude . For myself Larrys widow you made a totally traumatic time go as easily as possible and i thank you so much
Sue Cavanagh
5Juliet Osborne25th Sep 2025
Absolutely outstanding service during a very difficult time. The team were compassionate, professional, and took care of every detail with care and respect. Their support made the process so much easier for my family, and we’re very grateful. I'd highly recommend them to anyone.
5Jill Garton22nd Sep 2025
Very efficient, professional and yet friendly and caring.
5Alan Easter22nd Sep 2025
The whole team were very professional from the first phone call to the end and nothing was too much trouble. Thanks Alan
5Faye Rudland22nd Sep 2025
Andrew and his team were amazing and very caring . Nan knew what she was doing when she chose thornally. Thank you all so much for a truly perfect send off for our dear loved one
5Alison Edgley22nd Sep 2025
They couldn't have been any more friendlier and supportive at a very difficult time.
They kept us informed about everything.
5Olivija Valskyte21st Sep 2025
A lovely, kind and professional team, who helped our family to plan my dad's funeral. Nothing was ever too much and my dad had a beautiful send off with so much respect. I am so glad we chose Thornalley funeral home who looked after my dad so well. We can not thank them enough for what they have done, many thanks again, we will forever be grateful.
5Clive Wells21st Sep 2025
I was looked after from start to finish. Could not have helped any more.
Nothing was too much trouble.
5Daniel Burch19th Sep 2025
Andrew and the whole team there are so compassionate, respectful pure professionalism.
5Gary Lester19th Sep 2025
Professional service. Excellent staff.
5Sheila Gladding15th Sep 2025
We would like to say thankyou to everyone for the lovely send off to my lovely husband we couldn't have asked for better. The service you provided was excellent from arranging the funeral to the crematorium such empathy was shown in every part.So myself and my family would like to say thankyou from us all.
5Paul Nearney14th Sep 2025
very compassionate and professional, and with great communication
5Rosemary Surfleet11th Sep 2025
I felt truly supported during the time up to the funeral and on the day everything went smoothly . All the staff went quietly about their tasks in a respectful way. The service sheet was beautifully produced and the music, just as I had requested. My thanks to all.
5Rachel Hovell8th Sep 2025
A fantastic company whom I would thoroughly recommend to other people,I would definitely use them again,thank you thornally 🙏
5Emma Secker7th Sep 2025
From first point of contact, at 5am to after the service has been incredible. Helen made the process of arranging the service easy . Andrew kept in contact throughout making sure we were all ok. I would recommend to all
5Jonathan Chamberlain6th Sep 2025
Thornalley provided the most faultless service for our family. They run a highly professional outfit and catered for our every need at all points in the process. We were treated kindly and with great respect and were kept informed at all times. Importantly, they accommodated for our specific needs and requirements, filling us with great confidence that everything was truly being taken care of and we never felt the need to worry about a single detail. I feel that we really did my mother proud and cannot imagine that anything could have been done any better. It’s a 100% rating from my brother and I. A combination of fine weather, a wonderful horse-drawn hearse and Thornalley’s professionalism gave us a very special family occasion which we will treasure always. Thank You!
Funeral Services are the most professional
5Stephen Chapman4th Sep 2025
As always absolutely fantastic.
Their professionalism, efficiency and friendliness goes above and beyond.
Thank you so much
5Christine Simmons2nd Sep 2025
All the team at TFS showed compassion throughout our difficult time. We were fully kept up to date with all arrangements being constantly checked to ensure we were happy. Great service by a great team with a great reputation. Wouldn’t go anywhere else at these difficult times.
5Ruth Ford1st Sep 2025
From the moment we approached Thornalley funeral directors we were taken into their hands and helped every moment along the way. If we had any questions they helped as soon as possible and overall a pleasant experience considering the circumstances.
5Sharon Sharpin31st Aug 2025
Perfect and special for my dad Sidney sharpin thank you so much to all the team from Sharon and all the family
5Paula Thurston31st Aug 2025
I cannot thank Thornalleys enough for the excellent funeral arrangements , the professionalism,friendliness,
Kindness care and dedication shown throughout.
Andrew has gone out of his way to call to enquire how myself and the family are doing few times which meant a lot to us all.
The best family run funeral home
Thank you to Andrew Ray and Shirley also for their kind words.
5Benjiman Wagstaff30th Aug 2025
Very professional, caring and understanding.
5Carole Quinney30th Aug 2025
Thornalley's were very professional and looked after the family with care and compassion. All staff treated us with respect and went above and beyond and were always available when needed.
5Kerry Flux30th Aug 2025
Extremely professional and personal nothing too much trouble. Communication was perfect with quick responses. Thank you
5Robert Kemp-Small30th Aug 2025
Thornalleys have been excellent in all aspects of the journey for 4 of my family. Always there to support through the hard times. Thank you so much for looking after mum.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Susan Cavanagh25th Sep 2025
Thank you so much for the handling of Larrys funeral, So professional ,so understanding, So Caring, and So respectful. The whole family were more than impressed with the way the funeral was carried out . They all send their thanks and gratitude . For myself Larrys widow you made a totally traumatic time go as easily as possible and i thank you so much
Sue Cavanagh
Juliet Osborne25th Sep 2025
Absolutely outstanding service during a very difficult time. The team were compassionate, professional, and took care of every detail with care and respect. Their support made the process so much easier for my family, and we’re very grateful. I'd highly recommend them to anyone.
Jill Garton22nd Sep 2025
Very efficient, professional and yet friendly and caring.
NAFD Member
SAIF Member