Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Christine Breed14th May 2026
Could not have wished for anything better on such a sad occasion everything was excellent the Staff so caring and nothing to much trouble and as for Ray what a true gentleman and Janet who took the service words fail me
5Jeremy Stoker13th May 2026
Brilliant service with empathy and understanding from the start and post the service.
Every touch point was caring and sincere.
A fitting tribute and send off for my Dad.
Thank you Andrew, Lynne, Dean, Jason and all at Thornalley.
We really appreciate it 🙏
5Bruce Sands11th May 2026
Very professional and sympathetic towards your needs and loss.excellent from start to finish.
5Terry Vine11th May 2026
Very caring, thank you for everything
5Christine Williamson10th May 2026
Excellent as always.
5Timothy Browne8th May 2026
From my father’s passing to the funeral and various maters after that Thornalleys have been amazing and very caring to my whole family. They have been so professional and they made this very sad time as best as it could be.
5Jonathan Farnhill8th May 2026
Thornalley were truly first class! They handled my mum’s funeral with care , warmth and compassion, nothing was too much trouble . I have no hesitation in giving a really positive recommendation
5Elizabeth Hawkins4th May 2026
Friendly, caring and professional service. Always available for any questions. On the day everything went like clockwork and with dignity. Many thanks to all.
5Louise Hutchingson4th May 2026
Fabulous family run business . Kind , caring and wonderful. 1st class service.
5Laura Addyman4th May 2026
Absolutely brilliant! All of the staff are so kind and supportive. Always at the end of the phone. They made a difficult time for us straightforward, and pulled off a superb send off for our dad. Thank you all so much!
5Lawrence Savage4th May 2026
A very personable, caring and professional services.
5Gary Jago3rd May 2026
I cannot thank Thornalley Funeral Services enough for the kindness they showed me and dealing with my mum so respectfully had such a difficult time.
Thank you so much
5Clare Albon3rd May 2026
Professional family run businesses went above and beyond to look after our late mum and also looked after myself and brothers .
5William Barnard2nd May 2026
Tricia and all the staff at Thornallys were brilliant especially Andrew who was so kind phoning me up a few times to see how l was coping 5 Star Service William x
5Kara King1st May 2026
Everyone is so helpful and made us feel calm and relaxed.
They go above and beyond to help. I would definitely go back to them again if I need to arrange another funeral.
5Edward Rodwell1st May 2026
Very professional, sympathetic and caring.
Couldn't do enough for us, very pleased with their service.
5Nick French1st May 2026
Highly professional & sympathetic service. Would highly reccomend.
5Josh Burgess30th Apr 2026
Andrew and the team at Thornalleys made a very difficult and stressful time much more bearable and my Dad's funeral on the day flowed seamlessly.
Can not thank them enough for all of their efforts and kindness along the way.
5Michael Williams28th Apr 2026
Everything 1st Class from beginning to end.
5Suzie Robinson27th Apr 2026
From the first conversation to the final moments of the service, the care we received was outstanding. The staff were compassionate, organised, and incredibly respectful, taking time to understand our wishes and honour them perfectly. Every member of the team treated our family with such respect and gentleness, guiding us through each step with patience and understanding. Nothing ever felt rushed or impersonal — just steady, thoughtful support when we needed it most. The service was beautifully organised and honoured our Mum exactly as we hoped. We are truly grateful for the dignity and warmth they brought to the day. Thank you for helping us through such a painful time with such grace.”
5Peter Hodgson27th Apr 2026
Very attentive, and caring .
5Diana Bentley26th Apr 2026
Andrew and his staff , as always, provided an excellent service, which took the worry away from us as a family.
They are brilliant.
5Amanda Hall24th Apr 2026
Incredibly diligent, kind and professional service initially by Traci as our organiser and on the day led by Andrew and his team. The order of service handled by the in-house team produced a perfect document with great sensitivity and fantastic photographs. Thoroughly recommend Thornalley to handle the moments that matter the most when you are at your lowest ebb. Thanks team.
5Pauline Carter23rd Apr 2026
So friendly and personal nothing was to much trouble
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Christine Breed14th May 2026
Could not have wished for anything better on such a sad occasion everything was excellent the Staff so caring and nothing to much trouble and as for Ray what a true gentleman and Janet who took the service words fail me
Jeremy Stoker13th May 2026
Brilliant service with empathy and understanding from the start and post the service.
Every touch point was caring and sincere.
A fitting tribute and send off for my Dad.
Thank you Andrew, Lynne, Dean, Jason and all at Thornalley.
We really appreciate it 🙏
Bruce Sands11th May 2026
Very professional and sympathetic towards your needs and loss.excellent from start to finish.
NAFD Member
SAIF Member