Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Dr Tony Luxton24th Oct 2025
I have asked Thornalley Funeral services to arrange two funerals for members of my family in the space of about 18 months. I found them very approachable, engaging and considerate. Arrangements on the day were first rate. In the preparatory phase I was treated with the greatest consideration, and this included the various requests by me and other relatives and friends to visit and view the deceased over the several days preceding the funeral.
All aspects of the service were handled with kindness and dignity.
5Richard Eke22nd Oct 2025
Fantastic service nothing is ever to much trouble also very caring at a time in need regular phone calls to check family and everything is ok
5David Robins20th Oct 2025
Excellent service from such kind caring people
5Jennifer Barnes19th Oct 2025
Great communication throughout very helpful and respectful, made a very painful and sad situation much easier. Thank you all very much.
5John Beales17th Oct 2025
Thornally Funeral Services are excellent, staff very friendly, put you at ease, and very helpful arrangeing funeral requirements, have used Thornally on many occasions, would recommend them to others.
5Lisa Rainford17th Oct 2025
Wonderful service, they are there for you all the way through!
5Ann Beasley16th Oct 2025
Professional, supportive and compassionate service.
5Lisa Tibbs15th Oct 2025
Thornalleys were brilliant for my mum and now my dad I can’t state enough how good they were ,very kind and considerate showing empathy through out and afterwards .they leave you with a calm aura around you while helping you through every step of your grieving Thankyou for everything Lisa tibbs
5Frances Mayes13th Oct 2025
There is nothing that the Thornalley team could have done any better. They know how to take away the anxieties of preparing for a funeral. Every detail was covered and nothing was too much for them.
Thank you
5Glenda Calton13th Oct 2025
Professional and attention to detail is second to none. We as a family were looked after from start to finish.
Thank you all so much for your kindness at this sad time.
5Ann Kiley12th Oct 2025
Very highly recommended such a professional team.
5Lauren Cooper12th Oct 2025
The staff at Thornalley have been exceptional. We could not have asked for more - they were immensely kind and compassionate whilst navigating us through this difficult time. The bespoke order of service created was a talking point for all friends and family - thank you Chris. Andrew has been in regular contact to ensure everything went smoothly and Traci really went above and beyond to look after us throughout. As a family, we cannot thank you enough. Your support was second to none.
5Celia Rushin11th Oct 2025
Everything about their service is excellent. They are extremely kind, gentle, respectful and utterly professional. We would highly recommend Andrew and all his team. Excellent, with grateful thanks
5Julie Hicks10th Oct 2025
Would like to thank Thornally for everything they did to make us feel special and their Services were excellent . Really appreciate all they did for us .
5Tara Greenway9th Oct 2025
Andrew and his team are fantastic. So kind and caring. Nothing was too much trouble.
5Patricia Fitzsimons Gordon9th Oct 2025
Couldn't ask for anymore help and support
Made things so easy and uncomplicated
5Linda Minett6th Oct 2025
Very grateful for Traci and Andrew helping us through this difficult time and what a wonderful send of for my dad, couldn’t have wished anything more for him. Service was above and beyond always at the end of the phone if we ever needed anything and nothing was ever too much
Thank you once again
Emma Linda Mark & Paul
5David Shorten5th Oct 2025
Friendly, family run business. Excellent professional service. In my humble opinion, you will not find a better funeral service in Kings Lynn. Thank you to Ray, Andrew and all Thornalley staff.
5Mary Caley4th Oct 2025
Excellent service from our first meeting to discuss arrangements for our brother Paul .
We were kept informed throughout the time that he was in your care .
Thank you so very much .
Mary , Maggie and all Paul's Family
5Rosina Russell3rd Oct 2025
Everything was taken care of, everyone was so kind helpful and understanding.
5Robert Cumming30th Sep 2025
Thornalley were perfect. Nothing was too much trouble and were very considerate throughout. I would highly recommend
5Michelle Colman29th Sep 2025
Would not use anyone else.
Thank you so so much for the dignified, professional service which will stay with me forever.
5Michael Watson29th Sep 2025
The service for late mother Ellen Watson was excellent from start to finish. All the staff are professional, caring and guided us through this difficult time. Thank You to everybody at Thornally Funeral Services -King’s Lynn-for an excellent service.
5Carolyn Elvin28th Sep 2025
As always Ray and his team are very professional in every aspect of funeral and internment arrangements.
Nothing is too much trouble and all members of the team are polite caring and deal with any questions promptly.
5Joanne El-Hakim26th Sep 2025
I had an excellent experience with Thornallys. All the staff managed the difficult balance of being professional and comforting. I never felt abandoned or isolated during the process of planning my mother's funeral.
Everything was perfectly organized. Staff communicated well with me. I really cannot fault the service I and my family received.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Dr Tony Luxton24th Oct 2025
I have asked Thornalley Funeral services to arrange two funerals for members of my family in the space of about 18 months. I found them very approachable, engaging and considerate. Arrangements on the day were first rate. In the preparatory phase I was treated with the greatest consideration, and this included the various requests by me and other relatives and friends to visit and view the deceased over the several days preceding the funeral.
All aspects of the service were handled with kindness and dignity.
Richard Eke22nd Oct 2025
Fantastic service nothing is ever to much trouble also very caring at a time in need regular phone calls to check family and everything is ok
NAFD Member
SAIF Member