Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Pamela Pols8th Jun 2025
What can I say, it was perfect in every way…I’m disabled in the mobility area and was made to feel comfortable with my slow pace.
My beloved daughter was treated with respect and care…thank you to all.
5Teresa Poll8th Jun 2025
No complaints at all. Care and compassion shown at all times. Listened to requests and were accommodating.
5Deborah Lewis7th Jun 2025
Very professional
Lovely staff
5Victoria Sapsed5th Jun 2025
Andrew, Claire and team were so helpful at such a difficult time. Their support and advice was gratefully received and resulted in a hard day going smoothly easing the pressure from me. Wonderful team.
5Canon Karlene Kerr4th Jun 2025
Everyone were extremely helpful, courteous and accomodating.
5Jean Payler1st Jun 2025
The service we received could not have been better. The kindness and consideration shown by all of the staff made a difficult time far easier than it might otherwise have been.My family and I will be forever grateful to you all.
5Dominic Lacey1st Jun 2025
Thornalley were very professional. Helpful at every stage. Easy to deal with. I would not hesitate to recommend.
5Sara Wilson30th May 2025
I cannot praise Thornalley enough. The whole team were compassionate, professional and respectful. They made a distressing situation so much easier for our family.
5Simon Gurney25th May 2025
The entire service from collection to burial exceeded our expectations. The attention to details, the frequent communication and the customer care from various members of the team there was simply outstanding. Extremely highly recommended.
5Derrick Hollands22nd May 2025
From start to finish the team at Thornalley offer an outstanding service with compassion and care. You know your loved one is in safe hands.
So professional and a truly first class service. Special thanks to Traci and Angela.
5Andrew McCarthy21st May 2025
Superb thank you
5Eric Steinacker19th May 2025
5Kelvin Allen18th May 2025
Very well presented just as we asked.
5Melissa Fisher17th May 2025
Flawless from start to finish.
Thank you
5Lilian Chaplin16th May 2025
Very happy it was a beautiful service and my family and friends were very happy to thank you so much
5Susan Childerhouse15th May 2025
A very professional service, a very detailed explanation was given at every stage.
Although mum arranged her funeral, we, her daughters felt at ease with Thornalley.
5Nigel Hitch14th May 2025
The whole team were absolutely superb from start to finish so helpful in every way possible they made what could have been a very difficult and stressful time so much easier for me and my sister in organising my mums funeral. Even with a possibly difficult family member to deal with they reassured us and made us feel at ease. The service was absolutely perfect presented by celebrant Janet and the whole process ran smoothly. Would absolutely recommend them, many thanks especially to Tracey, Ray and Janet whom we had most contact with but all the other staff were equally good, thanks again for a 10/10 service.
5Susan Faulkner13th May 2025
I cannot speak highly enough of the service Thornalley provide. They are professional and caring with every little detail taken care of.
5Beverley Siggers13th May 2025
Everybody I dealt with at Thornalley has been amazing. Very kind and approachable and extremely helpful . They were always at the end of the phone for any help or advice I needed .
The funeral service went really well and Ray read out my words in a perfect delivery.
Cant thank them all enough , perfect from start to finish
5Karen Ryan13th May 2025
The Thornalley family and staff are a wonderful group of people, they show compassion, care and are so supportive, everyone on the team go above and beyond in getting everything sorted and would highly recommend, thankyou so much for looking after us as a family in what was a difficult time. Everything went so smoothly and it is only down to the people who work here . Many thanks.
5Geoffrey Price12th May 2025
Ray and his staff was absolutely amazing and they gave my mum the most amazing send off, I cant put it into words how thankful I am
Thank you so much i am truly grateful
Geoffrey price
5James Donaldson10th May 2025
Such a professional and compassionate experience. Everything taken care of, the day handled expertly, frequent calls to ensure we were in the loop and ok. It's rare to experience a service so comprehensively great. At a time when you simply need everything to be taken care of without fuss, every thing was. Outstanding.
5Sarah Clear10th May 2025
From beginning to end outstanding care and performance . From the moment you walk in to the premises you know instantly that your loved one is safe and taken care of. It's not about how much money you spend on a funeral to give your loved one the send off they deserve it's the company that makes that possible for you , absolute professionalism throughout the whole journey for my wonderful Husband and us all as a family . Will never forget and will be forever grateful.
5Charles Banks9th May 2025
Above and beyond
From start to finish, we couldn’t fault the wonderful service, the very personal touches and the overall professionalism of Thornally
5Patrick Clarke9th May 2025
Thornalley Funeral service was above the expectations.
From de 1st contact up to the last moments of our good bye to my lovely wife Carol, they were supportive and respectful with me in all moments.
The service by itself was very touching.
All their attention made this time more bearable.
I only thank them for the support and care during this sad time.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Pamela Pols8th Jun 2025
What can I say, it was perfect in every way…I’m disabled in the mobility area and was made to feel comfortable with my slow pace.
My beloved daughter was treated with respect and care…thank you to all.
Teresa Poll8th Jun 2025
No complaints at all. Care and compassion shown at all times. Listened to requests and were accommodating.
NAFD Member
SAIF Member