Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Deborah Harvey29th Aug 2025
From the first phone call I made after Dad had died all the staff have been so kind and caring.
They always answered any query and got back to me promptly.
Wonderful people who made the past few weeks a lot less worrying.
Thanks to all of you
5Jane Brooks29th Aug 2025
Andrew and his team were magnificent and were very caring in all that they did.
5David Jackson29th Aug 2025
Supremely competent and professional.
5Wendy Funnell25th Aug 2025
Everyone was very helpful and kind
5Denise Ward25th Aug 2025
Thankyou for looking after our Mum.The care and compassion shown to us as a family was exceptional. The support and guidance from Andrew and the team throughout the whole process was greatfully received at such a difficult time. A highly professional service from a local family business. Would thoroughly recomend.
Thankyou The Acourt Family.
5Leanne Grimwood24th Aug 2025
Right from the start Thornallys made us all feel at ease, so friendly and caring went out of there way to make my dads funeral the best it could be. Even calling 3 times just to make sure I’m doing ok, honestly so kind and thoughtful absolutely amazing service. Thank you so much
5Joanne Conway23rd Aug 2025
Thornally funeral directors recently looked after my mum's funeral.
They where wonderful in there care of mum and helping with all of the arrangements.
They are extremely kind, totally professional and always kept in contact with all aspects of what to expect.
I can absolutely recommend them from collecting mum to the beautiful send of she received they made this very distressing time much more bearable for everyone involved.
A big thank you to everyone at Thornally,for your care and compassion at what was the most difficult of times.
5Rosemary Mann23rd Aug 2025
Excellent service, went out of their way to make everything run smoothly and got the shire horses that we wanted, couldn’t of asked for more
5Tracey Clark23rd Aug 2025
As always Thornally have taken care of us as a family, with great kindness and empathy. All arrangements are not too much trouble and every member of the team are so caring and thoughtful. We will not use anyone else at these sad times, they are the best in the business and Ray leads a great team of people.
5Doris Garnett18th Aug 2025
Everybody that works at the funeral parlour was extremely kind and helpful. Ray
and the bearers done an excellent job at the funeral service and the committal.
5Tracey Walker18th Aug 2025
Thoughtful and always informative
5Terry Sheen17th Aug 2025
Very professional and very kind , everything went smoothly and was kept informed from start to finish, thank you so much for the gentle way we were treated
5Mark Hemsworth15th Aug 2025
It takes a particular set of skills to provide a service to people who are grieving, potentially vulnerable and feeling lost. The staff at Thornalley possess these skills in abundance. I am so grateful to them for the way they helped me following the loss of my wife of 41 years. I would, without hesitation, recommend them to anyone faced with the loss or impending loss of a loved one.
5Glenys Lucock15th Aug 2025
Everyone involved was kind, courteous, helpful and respectful.
A sad day that was made as good as it could be.
5Barry Lee14th Aug 2025
Excellent service. Thank you Andrew and team for making mums send off very special. Professional service with added personal touch throughout.
Many thanks
Barry Lee
5Johanna Willis14th Aug 2025
Such care given and attention to detail. Supportive throughout the whole sad process. I highly recommend their services.
5Craig Backham11th Aug 2025
Everything was excellently handled by Ray and his team, who offered and delivered all that we asked for with ultimate professionalism
5Neil Couzins10th Aug 2025
Professional, courteous and respectful from beginning to end. Fantastic Service and made us feel at ease throughout. Highly recommended.
5Leah Hawkins9th Aug 2025
Absolutely wonderful support and service during our most difficult of times. Kind, compassionate and thoughtful and we would recommend very highly.
5Natalie Newman8th Aug 2025
A truly professional and excellent company I highly recommend them
5Phasinee Ludlow7th Aug 2025
Thornalley Funeral Services Kings Lynn arranged and conducted the funeral of my late husband Ronald John Ludlow They arranged and conducted the service with the utmost dignity compassion and respect which I appreciated very much. They proved very high quality of service nothing was too much trouble for them. Highly recommended. Thankyou so much
Kind regards
Phasinee Daengsri
5Phillip Cole3rd Aug 2025
Absolutely every assistance given at every stage. This is a very professional organisation with all staff totally dedicated to providing first rate service.
5Susan Shaw2nd Aug 2025
The team at Thornalley were kind, caring and professional from start to finish. Their continued support helped make our funeral preparations so much easier, especially at such a sad time. The live streaming enabled relatives far and wide to be a part of the funeral ceremony. Thornalley helped guide us through everything which meant it took some of the pressure off and they dealt with any queries efficiently and professionally. Thank you!
5Anthony Rowlett2nd Aug 2025
Excellent service thank you.
5Vivienne Scott1st Aug 2025
Thornalleys were professional, compassionate, efficient, friendly and exceptionally helpful, always available for advice when needed, but allowing us to provide the personalised funeral we wanted. We would not hesitate to recommend this company at what was a very difficult time for us all.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Deborah Harvey29th Aug 2025
From the first phone call I made after Dad had died all the staff have been so kind and caring.
They always answered any query and got back to me promptly.
Wonderful people who made the past few weeks a lot less worrying.
Thanks to all of you
Jane Brooks29th Aug 2025
Andrew and his team were magnificent and were very caring in all that they did.
NAFD Member
SAIF Member