Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Mark Aston10th Jan 2026
Cannot fault them. Nothing was too much trouble.
5Rhona Barber9th Jan 2026
First time tasked with organising a funeral service & not knowing anything, Andrew & his team made the daunting process so much easier than I thought.
The care and kindness they showed throughout the whole process was outstanding.
5Angela Kinsley9th Jan 2026
From the moment you picked Ivan up on the morning of his death at home your staff were amazing and so considerate to the families needs. The funeral service was faultless, Ivan would have had nothing but proud words for you all. Thank-you.
5Howard Marriott8th Jan 2026
Right from our first meeting with Lynne, through to the funeral service and subsequent follow up telephone calls, the service provided was exemplary with polite, helpful staff, everything being done that had been agreed, and a genuine feeling of care for the family of the deceased. The limo driver was relaxed, friendly and attentive, and Andrew managed the proceedings with the appropriate level of formality and concern, as well as having kept in phone contact previously to check that everything was as it should be.
5Steven Norris5th Jan 2026
From start to finish everything was dealt with great respect, professionalism and dignity. The care shown to Mum and the family was outstanding. A huge thank you to all the staff at Thornalleys for making this very difficult time more bearable.
5Pauline Carter2nd Jan 2026
They were so helpful i didn't have a clue what to do. They went through everything step by step talking me through what needed to be done. Excellent service would highly recommend them.
5Sandie Howells2nd Jan 2026
Very friendly and professional, they kept me well informed throughout, they made a very difficult time very easy process which took a lot of the worry out of my mind.
5Kevin Burton1st Jan 2026
I cannot praise Thornalley enough, wonderful people who really care and guided me every step of the way with great humility and attention in a difficult time with the passing of my mother. I received phone calls at various points asking if I was ok and if there was more they could do to help, wonderful.
They took all the work out of this tough situation so I could reflect and celebrate my mother's life without stress. The service was immaculate and caring.
Thank you so much
5Shirley Partridge1st Jan 2026
From first point of contact to present day everything was impeccable. Very personalised to our requests. Everything was perfect.nothing was too much trouble for them met every wish we wanted. all Lovely people at thornallys. Highly recommended .
5Alan Greenacre26th Dec 2025
First class
5Alan Morgan23rd Dec 2025
We are third generation, returning customers to Thornalley funeral services.
The care, consideration and professionalism showed to both my grandparents and now both my parents has ensured that we wouldn't want to deal with anyone else.
This time Lynne took care of us and we want to thank her and Andrew as well as everyone behind the scenes that made a difficult day run as smoothly as it did.
My wife and I would happily recommend Thornalley.
5Judith Howes22nd Dec 2025
Thornalley Funeral Service of King's Lynn are a very professional, compassionate company. Their staff gave a first class service from our first meeting to organise the funeral arrangements through to the actual funeral .
As a family we greatly appreciated their kindness and support
5Annette Hobbs21st Dec 2025
Thornally's did a brilliant job. The whole team were very helpful and caring.. On the funeral day everything was perfect .
It was exactly what we wanted .
Thank you Andrew and your team.
Annette Hobbs.
5Wendy Shaw21st Dec 2025
Great service kept us informed of whole process, respect, compassion, empathy showed by all staff,during this difficult time. This reassured us that our loved one was in good quality hands.
5James Carver21st Dec 2025
So pleased my father went to Thornalley they are such good helpful people. There are internet companies but they are no cheaper and its important to use local services. Thank you Thornalley for being there.
5Christine Barnes20th Dec 2025
Thank you for the excellent service that you provided
5Donna Gallagher20th Dec 2025
Andrew and all his team done my Mum proud, they are all very professional and made us feel at ease on such a sad time. Thank you all x
5Kevin Robinson19th Dec 2025
Excellent service from start to finish
5Susan Whitehead18th Dec 2025
The whole Thornalley team were very professional, responsive and kind when arranging my mum’s funeral. I can’t recommend them enough.
5Lynda Sexton18th Dec 2025
Excellent kind and caring service.I would recommend Thornally's Funeral Service
5Susan Coleman14th Dec 2025
Very professional from the start. Helped to take some of the pressure off at a very difficult time.
5Patricia Hillard14th Dec 2025
Always helpful, courteous, understanding.
Made a difficult time as easy as possible.
5Angela Brownson14th Dec 2025
The Team at Thornalley went above and beyond, from the very beginning to the final goodbye. Words are not enough to explain my appreciation to you all. X
5Keith Gravett13th Dec 2025
Andrew and his team provided a compassionate, professional and caring service following the passing of my dear Dad.
5Alistair Quinn11th Dec 2025
Thornalley Funeral Services are one of the best in the area. The professionalism shown from the moment a loved one has passed away until after the funeral is second to none. Everyone is respectful of your wishes and even the aftercare service is amazing. I wouldn't recommend anyone else!
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Mark Aston10th Jan 2026
Cannot fault them. Nothing was too much trouble.
Rhona Barber9th Jan 2026
First time tasked with organising a funeral service & not knowing anything, Andrew & his team made the daunting process so much easier than I thought.
The care and kindness they showed throughout the whole process was outstanding.
Angela Kinsley9th Jan 2026
From the moment you picked Ivan up on the morning of his death at home your staff were amazing and so considerate to the families needs. The funeral service was faultless, Ivan would have had nothing but proud words for you all. Thank-you.
NAFD Member
SAIF Member