Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Gunta Libere27th Dec 2024
Thornalley Funeral Services acted as a comforting, guiding light through our time of grief. They showed deep empathy, care and thoughtfulness as they helped with the funerary process. In this difficult time, we were shown great respect and our Mum/Nan was treated with honour and dignity. Particularly with the help of Traci and Dean, we truly can not be more thankful.
5Stephen Mitchell23rd Dec 2024
Excellent customer service, kind and helpful. All staff were very supportive at a difficult time.
5Clive Cox23rd Dec 2024
Excellent as always, delivered with care, attention and kindness.
5Susan Vanderloo22nd Dec 2024
Very professional and empathetic service . We couldn’t fault the service we received .
5Christine Roberts21st Dec 2024
Thornally Funeral Services provided me with an excellent service for my partner,nothing was too much trouble and Andrew was always available if needed.
They can be highly recommended.
5Paul Hails20th Dec 2024
Staff very kind and helpful. Nothing was to much trouble including good advice. Thank you
5Valerie Pearson20th Dec 2024
The whole team were amazing, helpful reassuring informative, kind and supportive.
At this sad time we needed people who cared and who had the experience to guide us and Thornalley team were perfect.
Thank you so much we are very grateful and appreciative of all your efforts and hard work.
5Sam Street 19th Dec 2024
As usual Andrew and his team did an excellent job - thank you.
5Suzanne Gleadell18th Dec 2024
I wonderful company who made everything so much easier for me at a very difficult time. Nothing was too much trouble for them, I was given really good information on how, what, why and when and was taken through all the processes easily. A beautiful funeral directors which is peaceful and welcoming and a private room when i could say my goodbyes in my own time with no rush. I cannot thank Liam and the team enough for helping me through this time and even though none of want to be in this situation I would hugely recommend Thornalley for their service, professionalism and care
Thankyou all
5Julie Lawrence17th Dec 2024
Excellent service throughout the whole process . Very professional yet friendly and supportive .
5Barbara Stephenson16th Dec 2024
THORNALLEY is just absolutely brilliant at the service they give
They are very kind caring in everything they do . Can’t thank them all enough for everything xx
5Susan Allen15th Dec 2024
All the staff were very kind and considerate during this sad time, always there at the end of the phone if needed. Excellent funeral arrangements, my mum would be very proud.
5Robert Dawson14th Dec 2024
A really professional team. My family can't the Thornalley team enough.They helped and supported us through this sad occasion.
5Susan Reynolds13th Dec 2024
Ray and his staff have been wonderful from the outset through to the end. They couldn't have been kinder, more helpful or more understanding. I am therefore very happy to recommend TFS to anybody looking for a company that makes the most dreadful of times as pleasant and smooth as it possibly can be.
5Annette Cholerton12th Dec 2024
A very professional service with courtesy, kindness making the day run so smoothly.
Everything from the behind the scenes staff, to the coffin and the vehicles were all just perfect.
Thank you to all of the team
5Margaret Castleton12th Dec 2024
From the day that Thornalley Funeral Directors took my son into their care to the day of his funeral, and afterwards, they have been kind and compassionate.
Andrew and his team have called to check on our family throughout.
The team were patient and our questions were always answered promptly.
They have now looked after my husband and son and I would not hesitate to recommend their services.
5Jane Lloyd11th Dec 2024
So caring,so helpful. Thank you
5Maximilian Theobald10th Dec 2024
Everything was carried out with respect and kindness
5Claire Walpole9th Dec 2024
100% professional throughout. Thornalley's really do help a difficult time become more manageable. First class service.
5Michael Cooper9th Dec 2024
The team at Thornalley, headed by Ray and Andrew, were all excellent throughout. The arrangements throughout, from beginning to end, were undertaken in a very professional way with kindness, respect and compassion. Nothing was too much trouble.
A big thank you from myself, my sister and our families.
Michael
5Linda Wright8th Dec 2024
Thank you for taking excellent care of my dad.Also for a most proffesional, but extremly caring way,in which you conducted the funeral and all the arrangements.
Stan would have had been very proud .
Thank you , it was a difficult day ,made easier by Andrew and all the people involved with the funeral.
Best regards Linda and John Wright.
5Mark Pritchard7th Dec 2024
Thank you TFS from all my family.
From my first phone call to your company , right up to collecting my Father's ashes, your kindness, professionalism, and compassion has been of the highest order.
I would highly recommend TFS to anybody seeking funeral services.
Many thanks
Mark Pritchard
5Suzanne Elvin7th Dec 2024
From my first phone call to Thornalley they were very caring, helpful and professional . I would recommend them to family and friends
5Paul Knights6th Dec 2024
Everything that you offered and everything we requested for how our mother's funeral was handled was done,this was and is most appreciated.
5Katherine Norton6th Dec 2024
Thornalley Funeral Services have been amazing and I would highly recommend them. Throughout the process, they were incredibly caring and thoughtful, calling me regularly to keep me up to date with progress. On the day of the funeral, Andrew and the team were fantastic. Very professional, courteous, and friendly; judging the mood of the day perfectly.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Gunta Libere27th Dec 2024
Thornalley Funeral Services acted as a comforting, guiding light through our time of grief. They showed deep empathy, care and thoughtfulness as they helped with the funerary process. In this difficult time, we were shown great respect and our Mum/Nan was treated with honour and dignity. Particularly with the help of Traci and Dean, we truly can not be more thankful.
Stephen Mitchell23rd Dec 2024
Excellent customer service, kind and helpful. All staff were very supportive at a difficult time.
Clive Cox23rd Dec 2024
Excellent as always, delivered with care, attention and kindness.
NAFD Member
SAIF Member