Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Many families praise the care and compassion shown throughout their experience, describing staff as attentive, kind, and genuinely concerned for their wellbeing during an extremely difficult time. Several note that regular phone calls before and after the funeral—often from senior staff checking in on how they were coping—went far beyond what they expected and made a meaningful difference.
Families frequently mention how smoothly the funeral day itself ran, attributing this to meticulous planning and professional coordination that made the service feel personal rather than formulaic. Many describe feeling that nothing was too much trouble, whether handling last-minute changes, accommodating specific requests, or explaining every step of the process with patience.
A number of reviews highlight how the combination of professionalism and personal attention—the sense of being guided by people who genuinely cared rather than simply processing arrangements—helped ease the stress of bereaved families at a time when they felt overwhelmed and uncertain.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Alan Clark18th Oct 2026
The service that Andrew and his team provided goes beyond words and expectations, Thank you so much.
5Lynda Dunn17th Oct 2026
This wasn’t the first family funeral arranged by Thornalley Funeral Services for a reason.
I cannot recommend this family run service enough. Every member of staff is calm and compassionate, professional and respectful. When the worst has happened, they take the time to call regularly and check how the family are doing, ensure everyone understands the process and nothing is too much trouble. We cannot thank Thornalley Funeral Services enough - excellent from start to finish.
5Lorraine Charge16th Oct 2026
From the first telephone call to the last meeting they were professional and dignified but also showed caring and compassion to me on the loss of my husband
5Martyn Livermore13th Oct 2026
A caring,discreet and professional service delivered by very kind and sensitive staff.
The process was managed in a sensitive and positive way,every question answered ,and every request handled quickly and courteously. All of which meant our family could focus on dealing with our loss knowing the funeral was in good hands.
I would recommend Thornalley Funeral Service without hesitation or reservation.
5Carol Watson13th Oct 2026
Very satisfied with Thornallys when it’s my turn that who my family will be ringing
5Angharad Jessop12th Oct 2026
Dearest Ray, Andrew and the rest of the amazing team. Thank you so very much for making such a difficult situation so easy to navigate. It shows how by using a family run business the family of the deceased are enveloped with love and care, alongside compassion. Matthew and myself cannot thank you all enough. With kindest regards Angharad and Matty
5Andrew Clarke11th Oct 2026
Impeccable service from beginning to the end. Everyone I came across was polite and caring. Excellent job Andrew.
We all know now why you are the best. Thank you!
5Gary Delaney10th Oct 2026
Very good service and very helpful and understanding and very good advice on things related to a lot of things such as paper work excellent .
5Jasmin Stockwell10th Oct 2026
The very best service, went above and beyond for Jessica’s final journey.
Showed compassion and great care.
Thank you from the bottom of my heart xx
4Peter Holt10th Oct 2026
The regular contact, both before and after the funeral service, elevated the quality of what we received from a very efficient business to a very valued support from people who cared. Little wonder TFS has such a high reputation in West Norfolk. They are the best and I thank and thoroughly recommend them.
5Jolita Burke10th Oct 2026
I cannot thank the funeral directors enough for the incredible care, kindness and compassion they showed us during the most heartbreaking time of our lives.
From the very first moment, they treated us with such warmth, understanding and genuine respect. Nothing was ever too much trouble, and every little detail was handled with thoughtfulness and professionalism.
Losing my husband has been the hardest thing my family and I have ever faced, but their support made an incredibly difficult time that little bit easier. They guided us through every step with patience and sensitivity, making sure everything was exactly as we wished.
5Carolyn Saddleton5th Oct 2026
The service we received from Thornalley Funeral Services in Kings Lynn was professional with a personal touch. From the moment we contacted them they were compassionate and supported us knowledgeably through a difficult time. We cannot thank them enough!
5Suzanne Eke5th Oct 2026
EXcellent service very caring and compassionate people.
5Nicola Howard5th Oct 2026
Excellent , professional and very caring service from Ray and everyone throughout.
5Derek Rudland5th Oct 2026
Very professional service from start to finish A huge thanks to the whole team done my Mum proud
5Linda Overton3rd Oct 2026
They were exceptional at this difficult time, so kind & helpful in every aspect and the funeral day ran perfectly, nothing was too much trouble for them, in contact with me all the time ..
5Jane Harwood1st Oct 2026
The team at Thornalley are caring, compassionate and so professional! They go above and beyond to give your love one the best send off. They help you through every moment of the planning and service making you feel that you’re the only one going through this with dignity and kindness. I cannot fault this company, they are amazing!! Thank you for all that did in helping give my husband the best send off! 💗
5Eimante Damskyre26th Sep 2026
I cannot thank enough for the care, kindness and support they gave us during such an incredibly difficult time. Everyone was so attentive, compassionate and helpful, and I received so much support throughout the whole process.
Andrew is truly the most caring funeral director I have ever had the privilege of meeting. His kindness, and understanding meant more to me than I can put into words. Everything was handled with such care and dignity.
I will always be incredibly grateful to Andrew and the whole team for everything they did for us. Thank you from the bottom of my heart.
5Allan Lovejoy25th Sep 2026
My warmest thanks to Andrew and everyone at Thornalley.
When you find yourself in the unfamiliar waters of the emotional trauma of a close relatives death you will thankful for the calm waters that Thornalley provide. Everyone is considerate and sensitively guides you to cope with the time frame to achieve a funeral service that is truly shaped by you. They seamlessly provide support and their expert services behind the scenes and give gentle hints to keep you on track until until you finally get together with friends and family to share memories of your loved one.
5Jacqueline Sanctuary25th Sep 2026
We cannot thank Andrew Thornalley and his staff enough for their wonderful care towards our family during the time after our mother’s passing away.
We are extremely appreciative for all they did for us and will always be very grateful.
Thank you.
5Gerry Thomas24th Sep 2026
From the very start, I have been so impressed with the professional, friendly and caring way that everything has been handled. Nothing was too much trouble for any of the staff when I needed a little guidance or help and I was always greeted with a smile on a friendly face. I have nothing but admiration and praise for such a lovely bunch of people within the Thornally workforce and I know I speak on behalf of the rest of my family and friends alike.
5Anna Spake24th Sep 2026
We were very happy with how efficient and kind everyone was. Thank you
5Lorna Johnson23rd Sep 2026
Respectful at all times,and provided information on the whole process from start to finish. We had to make a small last minute change that was completed satisfactorily. More than happy to recommend Thornalley Funeral Services.
5Patricia Cook23rd Sep 2026
The families wishers were carried out in a highly professional, timely and courteous manner with kindness and empathy.
5Duncan Edwards22nd Sep 2026
All the staff at thornalley were amazing ,thankyou
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Alan Clark18th Oct 2026
The service that Andrew and his team provided goes beyond words and expectations, Thank you so much.
Lynda Dunn17th Oct 2026
This wasn’t the first family funeral arranged by Thornalley Funeral Services for a reason.
I cannot recommend this family run service enough. Every member of staff is calm and compassionate, professional and respectful. When the worst has happened, they take the time to call regularly and check how the family are doing, ensure everyone understands the process and nothing is too much trouble. We cannot thank Thornalley Funeral Services enough - excellent from start to finish.
Lorraine Charge16th Oct 2026
From the first telephone call to the last meeting they were professional and dignified but also showed caring and compassion to me on the loss of my husband
NAFD Member
SAIF Member