Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Andrew Horner8th Jan 2020
Excellent service throughout a very difficult time would not hesitate to recommend them in the future.
4Paul Butler7th Jan 2020
Very helpful & considerate
Nothing was too much trouble
5Michael Carroll2nd Jan 2020
This is the second time we have used Hayley this year. On both occasions the whole service was conducted superbly. From sitting with her to discuss your unique needs, nothing was too much trouble. Everything at the service went smoothly, and her choice of Teresa Bovingdon to conduct the service was perfect. Could not fault in any way.
5Nicole Kermode2nd Jan 2020
I can’t recommend Hayley Owen enough they are all very understanding caring and do an excellent job organising everything . A big thank you for all the support you have given me for my Brothers funeral.
5Karen Turner29th Dec 2019
Hayley dealt with every aspect of Dad’s funeral with upmost respect. She was professional and caring. She guided us through everything so the end result was exactly what Dad would have wanted. Thank you.
5Coralena Foster24th Dec 2019
Amazing service from start to finish.
5Robert Grewer24th Dec 2019
A caring and highly professional service. Great sensitivity was always demonstrated. Costs, procedures and arrangements were explained with clarity and suggestions proffered with an obvious concern for the family.
5Robin McDermott24th Dec 2019
Nothing was too much trouble - relief from a load of stress just when I needed it.
5Adrian Taylor15th Dec 2019
From the start to the finish Haley was brilliant, sympathetic and gave me nothing but good advice at a time when i really needed it, offered a totally professional service and treated me like an individual and not just a customer , I couldn't recommend her more
5Sarah Mutlow12th Dec 2019
The whole team at Hayley's have been brilliant. They have kept me informed and guided me through the whole process. I can not recommend them highly enough. Special thanks to Hayley who kept it personal
4Peter Bentley22nd Nov 2019
Perhaps a more frequent update would be useful. Otherwise we were happy with all aspects
5Rachel Thompson20th Nov 2019
We all would like to a big thank you to you all
5Vicky May20th Nov 2019
Lovely, respectful and thoughtful
5Susan Strangeway20th Nov 2019
We choose hayley because I had heard she was very good. From the moment we met her,she made us feel she knew my dad.she was friendly and helpful. On the day of the funeral, she was very professional,and at the same time very thoughtful and caring. Thank you.
5Ian Piercy16th Nov 2019
Very good service from hayley and her staff , when we went to see hayley about dads funeral she gave a nice warm welcome and told us everything she can do for the funeral and helped to choose different packages . Hayley kept us informed about all the plans she had done by phone , On the day of the funeral everything was perfect hayley and her staff had done for us all the family and friends said what a wonderful job they had done highly recommended 100% for service
5Pauline Mclellan13th Nov 2019
Hayley was very professional and all her team,they were very caring, compassionate and treated me and all my family with the upmost respect.
I would recommend her to anyone going through any bereavement .
Thank you
5Lucy Cooke11th Nov 2019
Hayley and her team did a brilliant job taking care of my dads funeral. It was a smooth easy going experience. Thank you very much.
4Peter Lockton4th Nov 2019
Hayle was very helpful and
Guided us through the process efficiently
5Steve Bundy4th Nov 2019
The service was well conducted and very organised. Hayley was very respectful and friendly, she made the process so much easier. Friends and family also thought this. She was very professional!
5Gill Adams26th Oct 2019
The service provided by Hayley Owen was excellent. The advice and guidance regarding all aspects of the funeral planning were perfect for our family. The funeral was faultless. Everything was perfect and I couldn’t have hoped for a better celebration of my husband’s life. Above all, Hayley showed the utmost respect and care, not only for my husband, but also for myself and my family. I can’t recommend Hayley Owen highly enough.
5Helen Bickley25th Oct 2019
Couldn’t have asked for better support and service.
5Kevin Dickinson24th Oct 2019
First class, compassionate serve throughout a difficult time
5John Roe24th Oct 2019
Beautiful simple sympathetic just as we wished
R w
5Stacie Phillips17th Oct 2019
I dont no were to begin, haylea and her team are absolutley amazing .. They Did everything in their power to help me on such a sad time i really recomend them
5david Moorby17th Oct 2019
At such a sad time for our family Hayley & her team went above and beyond to make sure everything ran smoothly on the day & that all our wishes were carried out to the letter.
So glad we chose an independent funeral service as i doubt we would get the same attention to detail from the bigger names.
Thank you Hayley
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Andrew Horner8th Jan 2020
Excellent service throughout a very difficult time would not hesitate to recommend them in the future.
Paul Butler7th Jan 2020
Very helpful & considerate
Nothing was too much trouble
Michael Carroll2nd Jan 2020
This is the second time we have used Hayley this year. On both occasions the whole service was conducted superbly. From sitting with her to discuss your unique needs, nothing was too much trouble. Everything at the service went smoothly, and her choice of Teresa Bovingdon to conduct the service was perfect. Could not fault in any way.
NAFD Member