Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Nichola Hardy17th Aug 2020
Hayley and her team were absolutely amazing from start to finish at such a sad and stressful time for me. They were emphatic with complete compassion and at the end of the phone whenever you needed them.
The chapel of rest rooms are tastefully styled to give a pleasant and calming atmosphere whilst visiting your loved ones, with no pressure to leave.
Also my elderly dog was welcomed with treats and attention.
On the whole a pleasant experience under such horrible circumstances.
5sarah brown16th Aug 2020
The service we received from Hayley was exemplary from the start. She helped to make what is a very difficult and upsetting time a little easier. We can not fault her - thank you Hayley
4Julie deblasio11th Aug 2020
Great care and service given.
5Sally Wade27th Jul 2020
Thank-you Hayley and team from the bottom of my heart. You did everything and more to make mums funeral just perfect.
You are kind caring compassionate respectful professional and nothing was too much trouble..
Thank you ❤️
5Stephen Gude27th Jul 2020
We are so pleased we chose Hayley Owen’s, right from the start they put us at ease and were really helpful, they made a very difficult situation just that bit easier by helping us with the unknown’s and made sure everything was organised properly and exactly as we wanted it. We felt very comfortable for them to care for a cherished member of our family and it also felt a bit more personal than other directors we’ve had experience of in the past. The service was beautiful even under Covid conditions, and this was due to their input and recommendations. Thank you again Hayley & Victoria, we are very grateful to you.
5Paul Burrows27th Jul 2020
Hayley provided exactly the funeral service that our family wanted. She is caring and pays great attention to detail. I cannot fault a single aspect of the funeral she arranged for my wife. I would recommend her without hesitation to any family looking for comforting help at a time when they don't feel up to worrying about the details of the painful arrangements they have to make.
5Kym Brown27th Jul 2020
Excellent. Nothing was too much trouble, Hayley and her team really made me feel less anxious and took the time to listen and do everything as possible to ease the difficult time. Highly recommend.
5Mary Barker23rd Jul 2020
Very professional from start to finish In these hard times,
Hayley Owen
was such a caring and understanding person, I feel that a five star Rating rating not enough 10/10
Best of the best
5Alan Sloane21st Jul 2020
She was able to support me in every way
5Marie Alderson21st Jul 2020
Hayley and Victoria were very
thoughtful and professional but also have the personal skills to help you deal with a very difficult time. I felt my mum was safe in their hands and felt it was easy to talk to both Hayley and Victoria at the worse time in my life. My mum chose Hayley after meeting her so we knew she was right for us. Highly recommend her to take your loved one on their final journey.
5Collette Calvert20th Jul 2020
Professional from beginning to end. Lovely people who are respectful and understanding. Made an unpleasant time, bearable.
5John Humble20th Jul 2020
They made a sad day a celebration of a wonderful ladies life special. Many thanks John.
5tracy Allison20th Jul 2020
From initial appointment to every question I had about possible changes through the pandemic - Hayley and her staff were empathic, caring and informative. She made a difficult and worrying time - easier. Thank you.
5david Johnson12th Jul 2020
Professional excellence at its best
5Rhoda Mills12th Jul 2020
A very well led and compassionate firm.
Made the day better than expected due to the current guidelines around Covid 19.
Can't thank Hayley and Her wonderful staff enough.
Thank you so so much for making a sad day more bearable.
5Lucie Wright11th Jul 2020
Hayley Owen and her team know how to add the small caring touches that make all the difference at such a terrible time. From the moment of speaking to Victoria I felt completely cared for and in competent hands. I saw that my relative who had passed was treated with utmost respect throughout the whole process. Thank you x
5Philippa Cockerill2nd Jul 2020
Hayley was lovely, really professional and approachable. she arranged collection of mum from Scotland and handled all the paperwork. She handled the service in a dignified and quiet way which made it so much more bearable. Can highly recommend Hayley and her team.
5Jack Baines29th Jun 2020
Hayley and her team are kind, caring people who look after you through the most difficult time.
Hayley provided an extremely personable service and their attention to detail was excellent. In the run up to the funeral and throughout the day they were supportive every step of the way. They did everything in their power to make sure the day ran smoothly. Hayley and her team put us at ease and made sure such a sad occasion was executed in a highly thoughtful and special way.
4sarena sykes26th Jun 2020
Efficient service, very professional, would recommend them.
5Andrew Hepinstall26th Jun 2020
Hayley and Victoria we're excellent, nothing was too much trouble, and they were so helpful in my difficult time.
5Sian Sturdy26th Jun 2020
Very good service at a difficult time, only made harder with covid-19.
5Tracy .10th Jun 2020
Hayley is a wonderful and compassionate person who went above and beyond when dealing with a difficult situation in the middle of the night. Just knowing how Hayley and her team cared for my relative with dignity and respect gave us overwhelming peace of mind that I will never be able to repay.
5Norma Fowler7th Jun 2020
Provided a sympathetic ,helpful service at a stressful time. Thank you.
5Evelyn Schofield1st Jun 2020
Hayley Owen and her team are excellent.
Arranging a funeral is never a good time for a family and with Hayley's professional help she guides you through everything every step of the way and always keeps you informed of what’s happening.
We have used other funeral directors in York in the past but we can highly recommend Hayley as the best in York and will always give her a call if we ever need to arrange another funeral.
Thank you to Hayley and your team for your support at this difficult time.
5barbara fraton30th May 2020
Hayley was lovely, everything organised very quickly, made a sad time as pleasant as possible. Definitely recommend.
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Nichola Hardy17th Aug 2020
Hayley and her team were absolutely amazing from start to finish at such a sad and stressful time for me. They were emphatic with complete compassion and at the end of the phone whenever you needed them.
The chapel of rest rooms are tastefully styled to give a pleasant and calming atmosphere whilst visiting your loved ones, with no pressure to leave.
Also my elderly dog was welcomed with treats and attention.
On the whole a pleasant experience under such horrible circumstances.
sarah brown16th Aug 2020
The service we received from Hayley was exemplary from the start. She helped to make what is a very difficult and upsetting time a little easier. We can not fault her - thank you Hayley
NAFD Member