Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Norman Howard6th Sep 2024
So pleased we used Thornley funeral services. They were brilliant done everything for me and dad.
5Marita Chapman3rd Sep 2024
Wonderful, caring staff, who guided me through the whole process and were respectful and professional throughout. Would highly recommend.
5Darren Fox3rd Sep 2024
First class service
5Patricia Aldous1st Sep 2024
A difficult time made so much easier with the compassionate, friendly staff. Traci was so caring and understanding.
5Margaret Hallett1st Sep 2024
The service was perfect and everyone at Thornalley Funeral Services was professional and caring after Mum died.
I am so pleased everything in the cremation service was what Mum had talked about and wanted and I can feel great comfort in that.
I can sincerely recommend Thornalley Funeral Services, King's Lynn for their care for my Mum and lovely support for me.
5Jane Purt31st Aug 2024
The professionalism, care and attention to detail from the whole team was first class from our initial encounter to the final service. Would highly recommend
5Stephen Jackson31st Aug 2024
It is the second time we have use there service and been very satisfied both times
5Kerry Cull30th Aug 2024
The kindest, staff you could meet.
Treated us with care and compassion at all times.
Never made us feel inferior, with a very low budget.
Very good value for money, compared to other funeral directors.
No one wants to skimp on a funeral, but in the world we live in- you have to be honest and live to your means.
No one judges you at Thornallys.
Will never forget their kindness, especially Tracey and Liam xx
5Lena McInnes-Piper30th Aug 2024
Andrew and his team were very supportive throughout the whole experience. They kept us fully informed and explained every step.
Thank you.
5Michael Toates28th Aug 2024
I really appreciate the kindness and support given to the family over a very difficult period.
I would have no hesitation in recommending Thornally Funeral Services.
5Karen Edgeller25th Aug 2024
I wish to thank everyone for their service to us, we laughed cried and celebrated with you, on behalf of our Dad. In our minds that’s family, special thanks to all.
5Irene Tibbs22nd Aug 2024
Excellent service from the very beginning to the end. Andrew and his team are very helpful, friendly, caring and nothing to much trouble during a very stressful and sad time. Thank you
5Glen Woolard19th Aug 2024
A very professional and compassionate service given. All staff involved really supported us and helped make a difficult time bearable.
5Roland Garrett19th Aug 2024
My father passed away at home and Thornalleys dealt with everything in a thoroughly professional and compassionate way throughout. This helped make the whole process so much easier for the family to deal with. In particular, I would like to mention Traci who dealt with me personally and for whom nothing was too difficult to deal with and Andrew who made several comforting calls and ensured everything went to plan on the day of the funeral.
5Susan Cairns18th Aug 2024
Thornalley funeral services provided an excellent service for our family from start to finish and beyond. Every member of staff we were involved with treated us with so much care and compassion. We were kept up to date with proceedings every step of the way from day 1. Once we provided our wishes for the service every thing was taken care of resulting in a perfectly planned and prepared service that our wonderful Mum would have been so proud of. Five stars plus for communication, customer service and compassion and care which is a rare thing today. Thank you Andrew and your first class team.
5Ian Castle18th Aug 2024
Thank you for everything you did for us. Outstanding service you went above and beyond our expectations. Nothing was to much trouble . Your staff are fantastic made us feel at peace
Many Thanks From
Ian and Hollie Castle ❤️❤️
5Peter Partridge15th Aug 2024
Couldn't ask for nicer people and better service. Top marks, everyone. Very respectful, caring and professional. 100% recommended.
5Maureen Drake15th Aug 2024
Having attended many Thornally funerals I knew we would be in safe hands and Al would have been very happy the way we were looked after. The Drake family and friends thank you for the care and attention you gave to detail were very comforting and we would highly recommend your services.
Yours faithfully
Mrs Maureen Drake.
5Lynne Thurston13th Aug 2024
I found the service offered extremely thoughtful, caring and professional. Nothing was too much trouble. I will have no hesitation in recommending you in the future.
5Irvin Hall11th Aug 2024
Thornalley funeral services gave us more personal attention then expected. Could not have wished for a better organised funeral. Perfect
5Henny Roe11th Aug 2024
The staff were excellent. The services was second to none, I would recommend Thornally in the future.
5Chelsea Norgate11th Aug 2024
All the staff at Thornalley were amazing and kind from start to finish. Professional but caring, we felt comfort knowing they looked after our Mum during this time.
5Lucy Nicholls9th Aug 2024
Thornalley Funeral Services could not have provided a better, more sensitive service. I highly recommend them to anyone who is in the unfortunate position of organising a funeral.
5Philippa Millington6th Aug 2024
Thank you for your thoughtfulness throughout this difficult time .
5Patricia Herod6th Aug 2024
Absolutely fantastic, from start to finish. They made everything so easy, the staff were very considerate and patient with us
My father's send off was perfect, and Ray and the staff were wonderful
NAFD Member
SAIF Member