Thornalley Funeral Services Ltd

5 Phillip Cole 3rd Aug 2025

Absolutely every assistance given at every stage. This is a very professional organisation with all staff totally dedicated to providing first rate service. 

5 Susan Shaw 2nd Aug 2025

The team at Thornalley were kind, caring and professional from start to finish. Their continued support helped make our funeral preparations so much easier, especially at such a sad time. The live streaming enabled relatives far and wide to be a part of the funeral ceremony. Thornalley helped guide us through everything which meant it took some of the pressure off and they dealt with any queries efficiently and professionally. Thank you!

5 Anthony Rowlett 2nd Aug 2025

Excellent service thank you.

5 Vivienne Scott 1st Aug 2025

Thornalleys were professional, compassionate, efficient, friendly and exceptionally helpful, always available for advice when needed, but allowing us to provide the personalised funeral we wanted. We would not hesitate to recommend this company at what was a very difficult time for us all.

5 Alan Hutcheson 31st Jul 2025

Sam and Nicky were so helpful and understanding. They both went out of their way to answer any questions we had. Nothing was too much trouble for them.
They made us feel at ease at a very difficult time.
Thank you very much.

5 Stuart Wightman 30th Jul 2025

Everyone was extremely professional from start to finish and helped with my every need. 
I’m so grateful to Andrew and the team. 

5 Jane Campbell 30th Jul 2025

Very well arranged, lovely staff, helpful in all matters.

5 Phil Muttock 27th Jul 2025

I cannot fault the service provided at all. Every single person we dealt with was beyond just professional, from those we met at the time of her passing, the admin staff, right through to those in attendance at the funeral. The staff kept us up to date with the progress and procedures of everything that was required. Any decisions we were unsure of, they gave us time to consider our options, and prompted us as and when required, even down to the smallest detail such as the granddaughter being undecided as to whether her Nan should be cremated with a 'My Nan' blanket she had bought her last Christmas, or did she wish to keep it as a memento for herself. They kindly gave me a courtesy call on the morning of the funeral to ask if there was anything else they could do for us, or did I have any last moment questions/queries, at which time they asked if the granddaughter had made a decision. Their attention to detail, support, and consideration to us all was exemplary, from the first moment we made contact in the early hours of her passing, right through to the parting of our ways after the funeral itself. But it didn't even end there! We were then offered free counselling service should any of us require it. Something that came as a total surprise, that I hadn't even considered. Obviously the stress and pressures of such an event can be very immense, but I always felt that there was somewhere to turn if I was stuck with anything. They were literally just a phone call away - and not once did we get an automated messaging response or were asked to leave a message - it was always direct contact. When you wanted or needed to speak with someone, they answered the telephone! I just cannot thank Thornalley Funeral Services enough.

5 Malcolm Brown 26th Jul 2025

The service that we received right from our first meeting was second to none.
The care,attention to detail was incredible.
The empathy of all the staff that we came in contact with was amazing.

5 Stephen Fisk 25th Jul 2025

Thank you so much for your kindness and help with everything. It was, as always, outstanding in every detail.

5 Nick Twell 24th Jul 2025

Absolutely excellent, people could not ask for no better service than what these people deliver, and I will always help you what ever you need and I would like them to thank them from the bottom of my heart for what they’ve done For my wife, our friends and family. Thank you again

5 James Baggott 23rd Jul 2025

Thornalley Funeral Services were very helpful & dignified throughout the arrangement process & on the day of my father's funeral.

5 Mark Weyman 23rd Jul 2025

Thank you for taking such care in arranging Mum’s funeral.
From the first phone call, your staff where professional but so kind and compassionate, which can be a difficult balance to find.
We felt that we were in very capable hands, nothing was to much trouble.
On the day of Mum’s funeral, Andrew was such a reassuring presence, making a very difficult time just a little bit easier. We can’t thank them enough.
Mark Weyman

5 Joanne Franks 21st Jul 2025

From start to finish Andrew and his fabulous team made a very sad occasion so much easier for us as a family. Everyone was very empathetic, very professional and nothing was too much trouble for them. We as a family cannot thank them enough for all their support at a difficult time.

5 David Woodcock 21st Jul 2025

Thornalley Traci and Andrew were very caring and anything we asked for was no trouble.
We were kept informed all the way through the process and on the day all went very smooth and to time.
The service from start to finish was exceptional and even now afterwards they are there to help.

5 Jill Wakefield 20th Jul 2025

Andrew and his team were absolutely professional and respectful, from the beginning to the end. I thank them from the bottom of my heart

5 Zoe Hewitt 19th Jul 2025

Very helpful and very polite and understanding
Would not use any other funeral directors

5 Wendy Gant 19th Jul 2025

Very caring and attentive to detail.
Always at the end of the phone for any question however small.
Andrew kept in touch to make sure all was OK and to see how the family was coping. Very comforting touch when you are grieving.
Excellent throughout.

5 Philip Holmes 17th Jul 2025

Everything went according to plan, with no problems whatsoever. What you proposed happened with no snags. I cannot thank you enough for the way you and your lovely staff helped us through this sad time. It was without doubt a trying time for myself and family but you and your staff made it a memorable event, that took away from us the worry of the occasion. I had many remarks made to me by those attending saying that it was beautiful send off and this was down to you and your staff. Thank you very much for your kindness and expertise it was a very nice service.
Phil. Holmes and Family.

5 Jill Mellor 17th Jul 2025

Sam and team in Dersingham were excellent from the beginning to the end, I can’t praise them enough. Nothing was to much trouble, very caring , reassuring and compassionate, absolutely brilliant service from them all.

5 Paul Twite 14th Jul 2025

We thought Thornalley Funeral Services were fantastic.

They really looked after my father and I throughout the whole process and made a difficult time that much easier.

Couldn’t really fault them at all and would highly recommend.

5 Donna Dennis 14th Jul 2025

The staff of Thornalley were wonderful and nothing was too much trouble with our requests for Alberts service. Kept in touch all the way through, checking on us and giving us updates on the progress leading up to the funeral. Couldn't have asked for anybody better or more professional. Thank you all for what you've done and would highly recommend.

5 Mick Watson 14th Jul 2025

Very kind, professional and understanding 

5 Melanie Hall 14th Jul 2025

From the moment we had to contact Thornalley, we were treated with care and compassion. Every single person we dealt with was friendly and efficient, everyone is impeccably dressed and they guide you through the whole process. Helen organised the whole service perfectly and Ray phoned several times to check in with me which I thought was a lovely personal touch. On the day of the funeral, the men were very respectful and so kind and every single person is a credit to that profession.

5 Mary Bailey 13th Jul 2025

Every one at Thornalleys at Swaffham were excellent very helpful and respectful throughout keeping me updated all the way even with last minute change of plans they were there to accommodate my wishes I cannot thank them enough.
Would recommend them any day.
Thank you from the bottom of my heart.