Thornalley Funeral Services Ltd
1772 reviews
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5 Carl Fryett 23rd Jun 2023
Very friendly, understanding and thoughtful, and so helpful. They explained what the whole process was, and what we needed to do. They contacted us regularly to make sure everything was ok
They offered their support on the day
Nothing was too much trouble. I can’t recommend them enough -
5 Frederick Noble 23rd Jun 2023
Thornalley funeral service were there when I needed them,checking with me exactly what I wanted. They provide comfort and reassurance at a very vunerable time. They provide a complete service!
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5 Cheryl Daubney 22nd Jun 2023
There is quite simply only one funeral director to turn to in my opinion and that is Thornalleys. Their absolute professionalism is second to none. Everything is perfect. Second best doesn't do. However that works alongside a warm and friendly approach that puts you at your ease at all times.
Everyone of the staff who we dealt with were polite, kind,warm and professional and the service we received was first class.
I cannot thank them enough.
Cheryl Daubney -
5 Cliff Page 22nd Jun 2023
Sam and Nicky, we're absolutely brilliant in their care of Zoe from start to finish, and that care and compassion extended to both my wife and myself. We cannot thank them enough.
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5 Martin Skerritt 20th Jun 2023
TFS were truly excellent, especially Sam. Nothing was too much trouble and he dealt with queries quickly and efficiently.
Praise, too, for Nicky in the Dersingham office. -
5 Stephen Chapman 19th Jun 2023
It is not possible to pin point any particular aspect of the service we received.
From the very first to the very last contact, we experienced the most friendly,
professional, efficient and compassionate service from every member of staff we spoke to. Myself and the rest of the family cannot thank them enough.
Steve Chapman -
5 Elinor Hogg 18th Jun 2023
Andrew was wonderful and couldn’t of asked for more. Thank you
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5 Lindy Hellon 18th Jun 2023
Thornalleys conducted the funeral with the utmost dignity and respect to both the deceased and the family and other mourners. It was very reassuring to know that we could have complete confidence in them. I can't thank them enough.
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5 David Pemberton 18th Jun 2023
There for me every step of the way.
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5 Sheila Boyle 16th Jun 2023
Very helpful and efficient. Excellent service. Would definitely recommend them.
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5 Lorraine Louro 16th Jun 2023
Andrew and team were very efficient nothing was to much trouble they ring to see if everything was ok even on the morning of my mum's funeral which was very much appreciated La Louro
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5 Lisa Walker 16th Jun 2023
Our family experience with Thornally has been excellent from the start very supportive and helpful.
Many thanks -
5 Helen Maskell 16th Jun 2023
Dealt with in a professional and sympathetic manner. All staff have been trained to deal with people at this difficult time. I would use them again without a doubt.
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5 Michael Lewis 16th Jun 2023
Very excellent service could not have done more, only thing was I never received Gmail of service, allso incorrect age in news paper which were both sorted .Thank you for your service. Michael
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5 Diane Frary 16th Jun 2023
Excellent service always wouldn’t go anywhere else for sorting funerals polite friendly and always there if in doubt
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5 Phil Mileham 15th Jun 2023
I couldn’t recommend Thornalley’s highly enough. They looked after our mum with such tender loving care, and received my brother and me in the same way. Everything was so professional and compassionate from the initial meeting, the arrangement of a celebrant, the order of service booklet (which was lovely) and the ceremony itself). We couldn’t thank the team highly enough for arranging such a beautiful and fitting ceremony.
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5 Laura Funnell 15th Jun 2023
They are the best xx
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5 Sarah Sagrott 14th Jun 2023
Excellent service from start to finish. Nichola and Peter were compassionate, professional and very, very caring. They guided us through everything with ease and everything went very smoothly. Thank you for all you did. We would thoroughly recommend Thornalley Funeral Services. From Sarah, Dan and Lucy Sagrott.
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5 Rebecca Robinson 14th Jun 2023
Kind, Understanding, Helpful and Respectful. Everything you could wish for at such a sad time.
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3 Norah Knowles 12th Jun 2023
Communication could be a little better, good introduction at first, but some unaswered emails and more clarity required about what is being done and by who. Not clear how much time was available to us at crematorium, felt a little rushed out, we were 5 minutes late admittedly - hope this helps you with future clients
Andrew Thornalley replied
In response to your review, I will answer the points below:
Firstly, we are sorry that you don’t feel you received a 5* service from us. After looking through our mailbox I can see every email was replied to, this is something we always do, but I think the confusion may have been that we received emails and telephone calls from yourself, your brother and also from your Mother giving and changing instructions that maybe you felt you didn’t directly receive all the information personally from us. However, I can ensure you everything was done as asked.
At the time of making Dad’s funeral arrangements with your Mother and brother, Mother asked us to order the coffin spray. This is something we don’t normally do but to help, we arranged this for her. Obviously, you were not aware of this as you ordered your own coffin spray from the same florist and cancelled our order.
With regards to the Crematorium, the service chapel has to be cleaned and tidied between each service and we have to be very much on time due to the following funeral directly after us and for subsequent funerals for the rest of the day. Due to us starting approximately 12+ minutes late we had to be very aware of this, although your Father’s committal service was still the same length of time it would have been had we commenced on time.
If there are anymore concerns, please do not hesitate to contact us as we want to know and are always on the end of the telephone for you.
Take care and regards to all the family. -
5 Donna Potter 13th Jun 2023
The care shown to myself & my family at such a difficult time was amazing. From the first visit it felt like my Dad would be in safe hands. Every call I received, every conversation I had it was always your Dad he was never just a person. Every detail was taken care of with such thoughtfulness. I would highly recommend Thornalley even down to receiving the final bill a lovely little extra touch is included in the envelope.
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5 Christine Smart 13th Jun 2023
I have no hesitation in rating Thornalley Funeral Services as excellent. Their service was faultless and would recommend them to others. I found them caring, reliable and reassuring, staying in contact every step of the way.
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5 Victoria Day 11th Jun 2023
The service was excellent and I felt that nothing was too much trouble. The staff were very approachable and the whole thing was carried out in such a caring way. I knew my dad(and also my mum)were in very capable hands which was a great comfort to us all.
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5 Tony Smith 10th Jun 2023
they are very caring and professional
would thoroughly recommend
a credit to their profession
thank you again to all concerned
family of susanha marie
smith -
5 Jayne Adkins 9th Jun 2023
We cannot fault the service we received from the whole team, from our initial enquiry through to the funeral itself. We were given time to make our decisions and Andrew was always there to give us any help we needed, as were other staff. We felt we were dealing with friends rather than a business.