Hayley Owen Funeral Services York

738 reviews

Call 24 hours

An independent funeral director in York who offer caring support while helping bereaved families arrange a meaningful funeral.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

About Us

Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.

Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.

They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.

A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.

The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.

The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.

What Families Say

AI Summary

Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.

Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.

A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Paul Bedford 24th Apr 2019

    The care hayley and her team gave my husband/dad was excellent from collecting him to the actual day of his service  they were always happy to help with any answers we needed. Hayley and her team are very dedicated and supportive. And we thank them for looking after us all, especially our mum who found it very difficult. Thank you hayley and team 
    From David binks family xx 

  • 5 Phyllis Sharp 18th Apr 2019

    I have no complaints, only as I said to Haley that I feel the coffinshould not go as far back on the floor in the crematorium, as sitting on the left hand side end seats, one cannot see the full coffin.  As for Haley and her company I thought them excellent, she was recommended to us by friends, I would recommend her company to anyone, she has empathy and is caring.  Her chapel of rest is so endearing to be able to be in to say ones last goodbyes to your loved one

    Phyllis Sharp and Family

  • 5 Karen Creaser 9th Apr 2019

    From start to finish hayley and her team were outstanding. Everything my husband wanted for his funeral he got. 
    Would highly recommend to anybody 

  • 5 Diana Bartrum 8th Apr 2019

    Haley was a great support throughout this very sad time. Everything was organised from day one and she helped and advised us very kindly and sympathetically. Her lovely sense of humour and dry wit was a bonus too. Thank You Haley and your Team. X

  • 5 Ruth Hopwood 25th Mar 2019

    Fantastic service lovely helpful people did everything for us and had mums funeral sorted in a couple of hours taking the stress off of us three siblings.

  • 5 Tara Sharpe 23rd Mar 2019

    Hayley was wonderfully understanding, supportive and caring throughout, from our first meeting onwards. She explained everything we needed to know and was everything our family needed at this very sad and difficult time. Our family would highly recomend Hayley to anyone.

  • 5 Michelle Batters 11th Mar 2019

    Nothing was too much trouble for Hayley she made us feel at ease when organising the funeral and had lots of samples to give us ideas for example the order of service design etc and all of this was done in laid back surroundings ,we were also pleasantly surprised at the cost, I would definitely recommend Hayley and her excellent service 

  • 5 Julia Addison 6th Mar 2019

    Hayley is a kind compassionate young women who made the organising of my Dad's funeral as stress free as possible. I would highly recommend Hayley's services.

  • 5 Valerie Shipley 5th Mar 2019

    brilliant care and service to us the family. highly recommended to anyone needing to use a funeral director thank you.

  • 5 Lisa * 21st Feb 2019

    Hayley and the team were so thoughtful and sensitive. They were able to do everything we needed and we felt that they really cared about us all. A lovely personal service. 

  • 5 Graham Reed 14th Feb 2019

    Hayley and her team were excellent. A homely feel greets you on your arrival, and Hayley's approach is relaxed but attentive and she is guided by you, not at all 'pushy'. Throughout the whole process, Hayley and her team were very accommodating of our needs, helpful and respectful. The day of the funeral went flawlessly, and all of our personal requests were catered for without question.
    It's difficult making so many decisions on behalf of a lost one, but I know my wife, Angela, would have approved of our decision to use Hayley, and there can be no better comfort than that. G and T

  • 5 Christine Dunn 14th Feb 2019

    Very good service can’t fault Hayley and her team at all. First class would recommend too anyone 

  • 5 Roger Grey 14th Feb 2019

    Caring and very supportive. Everything professionally handled with sensitivity and compassion. Extremely pleased with Hayley and her colleagues.

  • 5 Ian Hartley 30th Jan 2019

    Thoroughly attentive to both the difficult circumstances and the needs of the family. Nothing is too much for her and she and her team do everything can to make a difficult day run as smoothly as possible. Excellent service and a credit to her profession. 

  • 5 Christine Newton 14th Jan 2019

    Hayley was very caring and respectful on every level when dealing with the arrangements for my dad's funeral. Would strongly recommend Hayley and everyone connected to her funeral services

  • 5 LORRAINE McCLAREN 3rd Jan 2019

    Haley and team are so sympathetic, professional and caring. Haley portrays a calm confident organised manner, always there when you need her. At such a difficult heartbreaking time it's so reassuring to have someone like Haley to help and reassure you.

  • 5 Janice Husband 22nd Dec 2018

    I would like to thank Hayley and team for all they did for Colin would definitely recommend her service thank you so much

  • 5 Paul Smith 18th Dec 2018

    Most helpful welcoming and professional company I had pleasure to deal with

  • 5 Nigel Taylor 11th Dec 2018

    Very friendly, personal & sympathetic service provided by Hayley and her team. 
    Helpful advice was given all my wishes taken into consideration. 
    It’s not a service you want to use in the first place but Hayley made the whole process as stress free as was possible. 
    Would certainly recommend Hayley Owen Funeral Services. 

  • 5 Tracey Glen 11th Dec 2018

    The best funeral service ever they looked after my brother as you do worry they will be OK. But I truly know Haley and Dave certainly did. They rang us regular to let us know how he was. They are the most friendlest people I have ever come across. They made you feel warm and welcomed you anytime for viewings. The service was truly something else. Never ever have I seen such beautiful cars totally amazing. What can I say apart from thank you so much Haley and Dave for a beautiful service will never forget your kindness and warming feeling you gave us al on
    l the saddest day off Tommy's departure

  • 5 Dawn Green 11th Dec 2018

    Both of them are very very good with you at all time i tell people about them

  • 5 Yvonne Deary 4th Dec 2018

    Hayley Owen's is a unique place and has recently been perfect, twice, for our family. Delightfully quirky, genuine and with no request deemed too small or tall, Hayley and team helped us to navigate the funeral process, to ensure we felt we had the 'right', personal experience in saying Farewell to our Parents.  I thoroughly recommend Hayley Owen Funeral Directors in York.

  • 5 Maureen Allan 12th Nov 2018

    This is the first time I have had to arrange a funeral. Have to say everything was perfect and continue to get comments about the day. We chose a green funeral as my husband had no strong believes . Haley and her team made sure it was a calm relaxed day very professional. Thankyou so much . Maureen and family

  • 5 Jude Sutton 7th Nov 2018

    Hayley and Dave helped us to give my husband Chris the "send off" he wanted.  They were kind, considerate, compromising, humorous and above all gentle at a time that was quite challenging. I am so pleased he and I chose them when he knew his time on this earth was almost up.

  • 5 John Atkinson 7th Nov 2018

    Hayley and her team are everything you need in a funeral service - discreet, caring, understanding, human, attentive to detail and just the right level of present and directive on the day.  We couldn't recommend her more highly.

Address
169 - 171 Boroughbridge Rd
Acomb
York
YO26 6AN

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

Latest Verified Reviews

Paul Bedford 24th Apr 2019

The care hayley and her team gave my husband/dad was excellent from collecting him to the actual day of his service  they were always happy to help with any answers we needed. Hayley and her team are very dedicated and supportive. And we thank them for looking after us all, especially our mum who found it very difficult. Thank you hayley and team  From David binks family xx 

Phyllis Sharp 18th Apr 2019

I have no complaints, only as I said to Haley that I feel the coffinshould not go as far back on the floor in the crematorium, as sitting on the left hand side end seats, one cannot see the full coffin.  As for Haley and her company I thought them excellent, she was recommended to us by friends, I would recommend her company to anyone, she has empathy and is caring.  Her chapel of rest is so endearing to be able to be in to say ones last goodbyes to your loved one Phyllis Sharp and Family

Karen Creaser 9th Apr 2019

From start to finish hayley and her team were outstanding. Everything my husband wanted for his funeral he got.  Would highly recommend to anybody 

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