Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5emma kelly21st Aug 2019
I can’t thank Hayley enough for her arranging my husband’s funeral. She is clearly passionate about her profession and this is reflected in the care she gave my two teenage boys and me.
She made suggestions about timings and organisation of the day that left us with beautiful memories.
She cared for my husband with the utmost respect and I wholly trusted her with him in her care.
I can’t recommend Hayley highly enough.
5manfred schulte21st Aug 2019
From contacting Hayley she was most kind & very professional. Hayley was a great help in this time of sorrow. The overall prize was much better then all the competitors & when I had problems to settle the bill she was very patient. I would highly recomment Hayley Owen if you ever need to arrange a funeral!
5charles cairns20th Aug 2019
The service was excellent everyone said how nice it was
5jon irvine20th Aug 2019
Thank you so much Hayley (and team) for guiding me through everything, and implementing it so perfectly. The lift in your limo for my stranded guests afterwards was the icing on the cake. Superb. Friendly. Highly recommended.
5peter rainton20th Aug 2019
Hayley looked after us from the beginning to end, nothing was to much trouble. Hayley’s professionalism is second to none. Can not thank her and her team enough. Highly recommend
5christine gray20th Aug 2019
Provided very efficient, caring and sensitive service.
5victoria sanderson20th Aug 2019
Hayley Owen Funerals dis an excellent job from start to finish for my Nana. They were kind and understanding to all my family and took the time to discuss at length about my Nana what she was like which added a personal touch they also came up with unique ideas for her funeral which made it all the more special. Would recommend to anyone going through a bereavement they really care and go the extra mile
5gladys sheldon20th Aug 2019
Helpful respectful friendly
5carole rutherford20th Aug 2019
Absolutely brilliant, all staff are dedicated to their jobs and go out of there way to help, at any time of the day
5patricia nicol19th Aug 2019
From start to finish Hayley and her staff looked after us in a very professional and caring way listening to our needs and sharing her ideas with us nothing was too much trouble I would recommend her to anyone wanting first class service. Thank you
5Paul Cooper14th Aug 2019
Excellent and efficient service from start to finish. Professional and respectful throughout. Unique cars. We cannot recommend Hayley enough as she made a trying time bearable.
Thank you very much Hayley
5Gillian Burnett14th Aug 2019
Hayley went above & beyond when we had a snag with our arrangements for Mum's funeral and this enabled the funeral to go ahead as planned. I cannot recommend her highly enough. Nothing was too much trouble. She made you feel you were dealing with a personal friend.
5Dinesh Parmar13th Aug 2019
I would like to say to whoever reads this, that outstanding service from start to finish and more was given. Hayley Owen and the team are so helpful, understanding, polite, patient, caring, thoughtful and the list could go on. You put us first and listened to our pain and gave good advice and helped us through the tough time we went through.
Thank you and your team very much for what you have done for me and my family and most of all for my late father.
5Gill Virden18th Jun 2019
Hayley was wonderful! A calm and understanding voice when things were at their worst. Nothing was too much trouble and I felt so reassured that David's wishes were being carried out.
5Brian Hall18th Jun 2019
I must say that Hayley Owen could not have done my family and I any better than she did.from the very start.She took over from me making contact with her ,and she dealt with all our wishes in the most dignified way possible.If I was giving her marks out of 100 ,Hayley would been given 110.she made it so perfect on the day.The service that Hayley arranged for us was the best service I have ever been to in all my life .She also arranged all the floral tributes we required for my wifes funeral.I know that when my time comes Haley Owen funeral services will be looking after me,
OUR FAMILY CAN ONLY SAY A VERY BIG THANKYOU, PERFECT IN EVERY WAY.
Brian Hall.
5Marianne Chamanian18th Jun 2019
Hayley was wonderful. A warm hearted lady. So supportive.
A dignified service for my dear husband.
I would recommend her to anyone who asked me.
5Claire Ranklin6th Jun 2019
I could not recommend Haley Owen funeral directer enough they were kind and put. Great effort and care for my sister Janice Fieldhouse I am very grateful and when we need a funeral again it will be Haley Owen Thank you
5Lesley Pringle3rd Jun 2019
So pleased we chose Hayley, Dave & team for Mam's funeral. First class professional service, with great advice, care & compassion, making an unbearable time much more bearable.
Definitely, most highly recommended.
Thanks Hayley & team, Lesley & family.
5Ali Husain2nd Jun 2019
Boy was I glad that I chose Hayley Owen as my wife's funeral director. She handled the whole thing with dignity and respect. She went out of her way to be helpful and gave lots of useful hints. Being a funeral director isn't just a job to Hayley it is a vocation she loves. Apparently she chose to be funeral director when she was a teenager, such has been her commitment to this line of work. She will advise you of your options and give you useful advice which are the best options for you and these are sometimes the cheaper ones. She really doesn't see this as a money making business but more as a service to help you have the best funeral for your beloved.
If you want a funeral director you can trust to give the best funeral you wish your loved one to have then choose Hayley, you won't regret it
5Joanne Nicholson30th May 2019
Hayley and her team were amazing and so respectful at a time of such grief.
They went above and beyond to assist us and make the arrangements for the funeral so much easier.
We can’t thank them enough, my daughters funeral was beautiful and a lot of that was down too Hayley and her team, so thank you from the bottom of our hearts. X
5Alice Lightfoot22nd May 2019
I would recommend Hayley mike and all her staff could not meet anyone better they went above and beyond from the start of my dad passing right up to the funeral and afterwards too always there no matter what you wanted to ask made my mum and family deal with our grief in the best possible way always happy to chat even when I went to collect my dad they made me feel so welcome and comfortable we thank you all so much for all that you have done for us these past few weeks. Debra
5Peter Lovely9th May 2019
A caring and personal service at a reasonable price.
5Daniel Grey7th May 2019
Hayley was great from start to finish was so helpful with all aspects of the funeral.
5Frieda Watson1st May 2019
Hayley and her team provided our family with a caring and supportive service and were available at all times to advise us and answer any questions whenever we needed them. We were very happy with the way they looked after our Mum and conducted her funeral and I would recommend Hayley to anyone.
5John Stead25th Apr 2019
The passing of a beloved son is so painful
Hayley Owen and all her staff
Provided us with superb service
With compassion and understanding our feelings
Hayley provides an extremely professional service
I have no hesitation in recommending her service as excellent
JS York
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
emma kelly21st Aug 2019
I can’t thank Hayley enough for her arranging my husband’s funeral. She is clearly passionate about her profession and this is reflected in the care she gave my two teenage boys and me.
She made suggestions about timings and organisation of the day that left us with beautiful memories.
She cared for my husband with the utmost respect and I wholly trusted her with him in her care.
I can’t recommend Hayley highly enough.
manfred schulte21st Aug 2019
From contacting Hayley she was most kind & very professional. Hayley was a great help in this time of sorrow. The overall prize was much better then all the competitors & when I had problems to settle the bill she was very patient. I would highly recomment Hayley Owen if you ever need to arrange a funeral!
charles cairns20th Aug 2019
The service was excellent everyone said how nice it was
NAFD Member