Thornalley Funeral Services Ltd

5 Beverley Orris 2nd Mar 2026

Outstanding service from start  to finish. Personal touches and so friendly at such a difficult time. Kept us informed of everything that was happening and kept in touch to make sure we were all ok. Absolutely perfect

5 Sharon Murphy 2nd Mar 2026

At a time of  grief and you are at your worst… I felt like Thornalley’s wrapped me up in their arms and looked after me so much and took care of everything I asked …..I can’t thank them enough

5 Lorna Jones 2nd Mar 2026

Excellent service treated with care and dignity making a difficult time as comfortable as possible. Thank you Sam and your team

5 John Hyde 1st Mar 2026

Thank you, a lovely friendly, well organized funeral, excellent customer service, glad we didn't go anywhere else and would highly recommend Thornalley Funeral Service

5 Debra Morris 1st Mar 2026

Many thanks to Nichola and Peter for their sensitive guidance and support in all aspects of arranging my dad's service.
Everything was explained clearly and all requests met positively. The service itself was lovely and care shown afterwards also very much appreciated.

5 Carole Brown 28th Feb 2026

Having spoken with Andrew at Thornally Funeral Services I felt confident that Michael's funeral would be carried out with respect and feeling . An unattended funeral was not what I would have really wanted but I had little choice .
Andrew was very understanding of my situation and easy to deal with at such a sad time.

5 Tanya Robson 28th Feb 2026

From our very first contact with Sam and Nicky, to the collection of Mum’s Ashes, they took care of us all as a family. They are so caring and took the time to talk and listen, helping us through the difficult stages of losing Mum. Sam understood dad’s need to help mum on her final journey and supported him in that. 
Dad & I have already recommended Sam & Nicky to friends and I am comforted in knowing they will take care of us all when our time comes. Thank you both so very much 

5 Jerry Brown 27th Feb 2026

Thornalley in Swaffham were outstanding, they guided us through the whole process with sensitivity and professionalism.
It was very moving and reassuring to have Peter walking in front of the car with his silver topped cane as we approached church.
The funeral was a special occasion for us with thanks to the Thornalley family firm.

5 Odette Ford 23rd Feb 2026

Would highly recommend, we wanted a bespoke funeral for Richard, from a picture coffin to a vintage flat bed lorry instead of a hearse, nothing was a problem, both Sam and Nicky were so accommodating.

5 Ian Davies 23rd Feb 2026

We were treated very well, and everyone at Thornalleys was friendly, professional and caring.

5 Richard Eke 23rd Feb 2026

Outstanding service throughout.

5 Joshua Brookes 23rd Feb 2026

First class service from start to finish.
Tracy at Thornalley's was also very patient with us when we were having to make all the decisions as a family about what we wanted for dad which was crucial at such a difficult time.
We also specifically requested Ray Thornalley to do dad’s funeral, we had Ray and he delivered. First class service all round basically.

5 Pamela Brown 22nd Feb 2026

Excellent communication at all stages with regular contact from Ray and all office staff before and after funeral.

5 Barbara Champion 22nd Feb 2026

Peter, Nicola and the staff at Thornalley have been absolutely superb, understanding, kind and compassionate in helping me and my sister navigate the ordeal of organising our lovely Mum’s funeral when we were so sad and raw from her passing. They organised everything, the Reverend, music and montage. They made everything so much easier to deal with. I would not hesitate to recommend them. Thank you. 

5 Gillian Swallow 22nd Feb 2026

From the day after mum died and past the day of the funeral the kindness and service from Thornalleys was excellent. The only improvement point would be the production of the order of service where we waited just under 2 weeks for first draft and were given very little time to approve before print deadline

5 James Jackson 21st Feb 2026

Excellent, I couldn't have asked for more, the service was beautiful.

5 Alison Shaw 21st Feb 2026

Thornalley were so helpful, kind and compassionate. With their help we managed to organise my sister's funeral arrangements easily despite living miles away. Ray was so kind on the day and directed the funeral arrangements with skill and sensitivity.At such a stressful time in your life you need to know that everything will be professionally dealt with by a compassionate team. Thornalley did exactly that - I highly recommend using them.

5 Edward Cooper 21st Feb 2026

Everyone dealing with my loss were respectful and helpful from start to finish. They have a great knowledge making suggestions when needed.

5 Sarah Maultby 21st Feb 2026

Sam and Nicky are professionals, they guide you through all aspects of the funeral arrangements. Keep in regular contact with updates and just check in with you to make sure you are ok. On the day, the church funeral service and burial went without a hitch. My Dad was laid to rest with the dignity and respect he deserved. Sam and his team know how to organise and conduct funerals. I totally recommend them, you will be in safe hands through a difficult time.

5 Rob Bunting 20th Feb 2026

We used Thornalley Dersingham due to the location. Our experience of saying goodbye to my wife aged just 41, was as stress free and seamless as could be. Sam and Nikki were true professionals but also very human in their care, understanding (I have 4 kids and even brought the dog to the chapel of rest!) and compassion for my situation.
My wife was well looked after and she was treated like a human throughout, refered to by her name and given the respect she deserves.
The help on the day of the funeral was spot on with no hiccups and allowed me to do what I needed to on the day without having to worry about anything.
I genuinely hope I never have to use them again, but if I did, I'd have no hesitation.
Thank you to you all.

5 Paul Hebert 19th Feb 2026

At times when a loved one has left us anything else just isn't easy from that day forward.
From the moment we entered thornalley we we're met with a lovely sense that they are here to help and make it as nice as they could under the circumstances, guided all the way and could not do enough for our father and the family.
The day of the funeral went so well very very professional and always in touch with the client if there could be six stars Thornalley 🌟 deserves it god bless you all and thank you from the Herbert Family especially dad Roger.

5 Hayley Russell 19th Feb 2026

Thornallys were absolutely brilliant all the way through. Their kindness and care is beyond measure. They were all so very kind throughout. 
Thank you to all the staff. 

5 Susan Collison 17th Feb 2026

Thank you  at Thornalley for your excellent service. Throughout the whole process of arranging my Mum’s funeral you were very caring and professional. 

5 Lorna Kirby 17th Feb 2026

Very caring. Took all the stress of organising. Such a professional service I would highly recommend. 

5 Margaret Kimber 16th Feb 2026

So grateful for the kindness from Sam during the difficult time. Thank you all.