A W Lymn
Main home: A.W. Lymn Nottingham
7744 reviews
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5 Robert Matthews 15th Apr 2017
A.W. Lymn (Arnold) provided an excellent service in what were difficult circumstances at the time of my mum's passing. Ellie was our first point of contact and has been very professional throughout keeping us updated with what to do next and giving advice on how to proceed.
Everything provided has been of the highest quality from the coffin, the flowers & order of service, to the hearse and cars, pall bearers and drivers. Lymn's made a difficult time as pleasant as could be and did mum and us proud.Chloe Lymn Rose replied
Thank you for your positive and detailed review, we are glad that you found everything to be of the highest standard and that Ellie and the rest of the team at Arnold did your Mum proud at this sad time. Thank you. -
5 James Pitkin 14th Apr 2017
Very nice to deal with! Excellent service
Chloe Lymn Rose replied
We are glad that the team at West Bridgford looked after you so well and would thank you for this excellent review. -
5 Therese Smith 14th Apr 2017
Russell and the staff at A W Lynn, Arnold provided an excellent and professional service at this sad and difficult time. They were kind and courteous and undertook Mum's funeral arrangements with compassion and understanding. Russell especially took us through every step of the planning and kept us informed of details right up to the funeral day itself when he was indispensable - kindly and professionally taking charge when we needed it most. We are so grateful and thank A W Lymn with all out hearts. We would certainly recommend their services.
Chloe Lymn Rose replied
Both Russell and I would like to thank you for these kind words. We are glad that his kind, courteous and professional manner ensured that everything ran smoothly for you at this sad time and would thank you for your recommendation. -
5 Alan Silvers 14th Apr 2017
Thank you for the excellent service provided. Courtesy and kindness shown. The whole process had been hassle free. Once again thank you from all the family.
Chloe Lymn Rose replied
We are pleased that the whole process was hassle free for you and the rest of your family, and that Lara and Jane offered kind, courteous and excellent service throughout. Thank you. -
5 Julie Spencer 11th Apr 2017
A. W Lymns are very professional, would definitely recommend to anyone. All through the process from the time they came to see us to make the arrangements to looking after Mrs holland at the chapel of rest to the actual day of the funeral. This was handled with care and professionalism. By all members of the lymns family. And the respect they showed to my mother and all family members. We wish the thank each and everyone who took part. Mrs Spencer and family.
Chloe Lymn Rose replied
Dear Mrs Spencer, we would like to thank you and your family for this lovely review and your recommendation. We are pleased that Dominic's care, respect and professionalism made you feel you were in safe hands, and will ensure your thanks are passed on to the rest of his team. -
5 Selena Gardiner 11th Apr 2017
Just want to thank A. W. Lymn especially Jackie for the outstanding work she did for My Family. It was so easy to talk to her and make my Mum's funeral a moment I won't forget.
Mum is laid to rest finally thanks to Barbara for going that extra mile for Me. Most appreciated.Chloe Lymn Rose replied
Thank you for these very kind words especially in reference to Jackie and Barbara. We are glad that they were able to make Mum's funeral special for you. -
5 Shirley Smith 10th Apr 2017
From the moment I spoke to Louise I knew I had made the right choice choosing AW Lymn's for my late Mothers funeral.The service,compassion and care my family and I received was excellent.Big thanks to all the staff,in particular Louise and Geoff.
Chloe Lymn Rose replied
Louise, Geoff and I would all like to thank you for this positivevreview, they are pleased that their compassion and care made this difficult time a little easier for you. -
5 Ralph Dennis 9th Apr 2017
Excellent through every step of the way , professional , sympathetic , couldn't have done any better .
Chloe Lymn Rose replied
Caroline, Catherine and I would all like to thank you for this kind review, they are glad that their professional and sympathetic manner helped you every step of the way. -
5 Michael Wilson 9th Apr 2017
Thank you for your excellent and professional service. The entire family were so grateful for what you did at this difficult time, I can't recommend you highly enough.
Chloe Lymn Rose replied
Teresa, Dominic and I would all like to thank you for this kind review, we are glad that their excellent and professional service made this difficult time a little easier for you and would thank you for your recommendation. -
5 Terence Rockley 9th Apr 2017
the service was up to the standered we liked thank you
Chloe Lymn Rose replied
Thank you for your high appraisal of the service provided by the team at Arnold. -
4 Joanne Cotterill 9th Apr 2017
Friendly ,professional service
Chloe Lymn Rose replied
Thanks you for your positive review, we are pleased the team at Arnold offered a friendly professional service. We have noted your 4* rating and always strive to offer the best service we can, so if there is any feedback you could offer on how we could improve our service then this would be gratefully received. Thank you. -
5 Pat Moseley 8th Apr 2017
Helped to make a very stressful time go really smoothly. Very helpful and obliging.
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that Donna's helpful and obliging manner made this stressful time a little easier for you. -
5 Edwin Wright 7th Apr 2017
Very welcoming and friendly,felt very comfortable
Chloe Lymn Rose replied
We are pleased that Mark's welcoming manner made you feel so comfortable and would thank you for your kind words. -
5 Frank Buxton 7th Apr 2017
An excellent service with exemplary staff and a very caring and considerate attitude - we consider ourselves fortunate to have been in the very capable hands of the Lymn family and would highly recommend them for their efficient, compassionate and dedicated care. Thank you!!
Chloe Lymn Rose replied
Thank you for this wonderful review and your recommendation. We are glad the caring and considerate attitude of our staff made this sad time a little easier for you. -
5 Evelyn Gibson 7th Apr 2017
We cannot fault anything, AW Lymn we're absolutely amazing,
Leading up to the funeral and the service on the day they took a lot of care to make sure everything was perfect.
We thank you guys from the bottom of our hearts.
Many Thanks!Matthew Lymn Rose replied
Evelyn, Michael and Leith. Thank you for your kind comments following Jamie's service. I am pleased that you can describe such a sad day as being 'perfect', and must admit that the personal tributes really touched me. My very best wishes. -
5 Daniel Birks 7th Apr 2017
Really pleased with the service I received from all the staff there. Could not of asked for a better send off for my mum. Many thanks
Chloe Lymn Rose replied
Dan, Derek and I would like to thank you for this kind review and Dan has also asked that I pass on that it was his honour to serve your family and hopefully make a very difficult time a little bit easier. Â Â Â
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5 Graham Heath 5th Apr 2017
A very professional service from the initial contact to the final day. The staff went out of their way to make sure every thing went smoothly at this sad time.
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that everything ran smoothly and that everyone you met went out of their way to make this sad time a little easier for you. -
5 Karen Berridge 4th Apr 2017
The whole process of dealing with funeral arrangements was sympathetically dealt with at this very sad time
Have always used A. W. Lymn and will continue to do so.
Thank you
Chloe Lymn Rose replied
We are sorry that it has been necessary for you to require our service on more than one occasion, but are pleased that we have once again been able to offer professional and sympathetic support to you and your family during this sad time. -
4 Geoff Eaton 4th Apr 2017
On the whole we were extremely pleased with the services of A.W.Lymn in Derby. The pick-up to the crematorium was delayed through no fault of A.W.Lymns but we was a little surprised that a photo board to be set up at the crematorium was not with the cars and the lead undertaker was not aware that he should have it nor was he aware that the 'order of service' pamphlets, to be distributed on seats at the crematorium, was not with them. Fortunately due to the delay, created by others, these items were hurriedly delivered to the crematorium and dealt with accordingly, had there not been a delay and a query made, they may not have been there at all. Prior to the funeral I was contacted to check if everything was as we wished this included the picture and order of service pamphlets so somewhere along the way there was a breakdown of communication. A request for a choral version of 'shine Jesus shine' had been made and a copy of the Chester Cathedral choir singing this song played to me over the phone. this was not the version played at the crematorium which was totally instrumental, being a not so well known hymn, it was a bit embarrassing as people didn't know when to start singing.
Other than these minor episodes we thought it was a job well done, thank you.Matthew Lymn Rose replied
Thank you for your general positive but honest review of our service. Having spoken to Derek, your Funeral Director, he has honestly informed me that the photo board and Orders of Service should have been delivered to the Crematorium directly, but were not until you reminded him of this. I can only apologies for what could have affected the service badly on another day. Dan Barnes who arranged your music however, expressed surprise at your message, as we were unable to obtain a choral version of the song and he tells me this was communicated to your sister some days before the service. I do not know what was played over the phone, or by who, but clearly some breakdown in communication has occurred.
We do take all criticism seriously, as we try to improve where things have not gone as well as they might. Both Derek and Dan join with me in offering our apologies for the issues that arose, and thank you for the generally good appraisal of the service as a whole. -
5 Mrs Dorreen Heath 4th Apr 2017
I'd like to thankyou all for making everything you did for my fathers funeral an easy process.
Matthew Lymn Rose replied
Dorreen, thank you for entrusting Lesley and I to oversee things, I do hope Dad would have enjoyed his 'last laugh' with the Routemaster Bus Hearse. Many thanks. -
5 Carl Tolley 4th Apr 2017
David and his team were very professional and any request was taken and dealt with. Thank you.
Chloe Lymn Rose replied
We are pleased that David and his team dealt with all your requests and offered a very professional service, and would thank you for this positive review. -
5 Jayne Lawson 3rd Apr 2017
Excellent . Caring and very professional from beginning to end. Thank you
Chloe Lymn Rose replied
Both Karen and I would like to thank you for your kind words, she is pleased you found her to be caring and professional and is glad she was able to help you at this sad time. -
5 Andre Gregory 3rd Apr 2017
I would like to congratulate the Team at Mansfield-Woodhouse on the arrangement of Mum's funeral. Everything was done in a Professional manner by warm and friendly staff.
Special thanks to Elaine for helping my brother and I plan Mum's funeral, and getting everything just right. Also special thanks to Johnathon, for his care and compassion. They were there to listen and assist us all the way, from the moment we stepped through their door, right down to the service, which was everything we had planned, personal and perfect for Mum.
Thank you so much, on behalf of the Gregory Family,
Yours sincerely,
Vivienne Spencer
Chloe Lymn Rose replied
All the team at Mansfield Woodhouse join me in thanking you for this kind review. They are glad that their warm, friendly, caring and professional manner enabled you to plan the perfect service for Mum. Thank you. -
5 Deborah Hickling 2nd Apr 2017
Lymns were brilliant right from the start . Very organised and understanding of our needs. At a time that that's very sad for us, , it was one less thing to worry about because they did everything.
Chloe Lymn Rose replied
Ellie, Russ and I would like to thank you for this kind review, they are glad that they were able to take away the worry of making the arrangements for you at this sad time. -
4 Janet Howland 2nd Apr 2017
Only complaint was: I was led to believe that if payment for the funeral was made in advance a reduction was applied however it was not possible to do this as invoices are not sent out till afterwards.
Otherwise everything else was excellentChloe Lymn Rose replied
Thank you for this positive review of the service provided by the team at our Arnold Office. We are however sorry that you felt that you missed out on the early settlement discount due to our invoicing procedure but hope that Ellieâs subsequent explanation and offer to extend the discount as a one off gesture was appreciated by you and your family. Thank you.