Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Hayley Owen Funeral Directors in York, are a highly qualified and caring funeral directors serving the local community in and around Yorkshire. Their compassionate team of professionals are available round the clock with help and advice, whether the family wants a religious or non-religious funeral.
Hayley Owen and her team offer a range of services, from a traditional burial or simple cremation service to green funerals or a burial at sea. They are happy to support families organise a bespoke funeral service that are reflect their loved one’s wishes.
They offer the option of home visits so that families may discuss funeral arrangements in the comfort of their homes. Also on offer are their prestigious fleet of vintage Jaguar which can be used as funeral transport.
A typical funeral with Hayley Owen will include the collection and care of the person who has died, liaising with third parties, a classic Jaguar hearse and a handmade coffin. Other funeral transport options include horse drawn carriage, motorcycle sidecar hearse, matching Jaguar limousines or a vintage tractor or trailer.
The York-based funeral directors have a tranquil Chapel of Rest which can be used by the family or friends to grieve or reflect on the memory of their loved one. Other services include an in-house embalming service, bereavement counselling and repatriation.
The team are available 24/7 to guide bereaved families and provide caring support during a difficult time. Call Hayley Owen Funeral Directors for more information on various options or to arrange a memorable funeral service for your loved one.
What Families Say
AI Summary
Many families mention the personal care they received throughout the funeral arrangements, describing staff who listened carefully to their wishes, offered considerate guidance without pressure, and treated both the deceased and grieving relatives with genuine compassion and respect.
Several describe how communication was handled well, with staff keeping them informed at each stage, responding promptly to calls and messages, and being readily available to answer questions or discuss changes, which helped families feel supported during a confusing time.
A number of reviews note that the funeral day itself ran smoothly and as planned, and that staff continued to be attentive and professional on the day, which families found reassuring and comforting when they were most vulnerable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Dave Barker3rd Aug 2017
Hayley did my dads funeral, we wanted a rolls Royce hearse and Limousine with 3 other limousine was not a problem for her on the day her and her staff could not do enough for us all. Great service great value for money and after 3 weeks my dad look Fantastic in your chapel of rest. So glad we went for a undertaker rather Than a funeral director.
I hope you all the success in the world
Yours the barker family
5paul whitehead20th Jul 2017
Hayley managed the funeral arrangements for my late mother in a compassionate and efficient manner, and was happy to provide impartial advice on all aspects. I would not hesitate to recommend her.
5Marion Hayhurst20th Jul 2017
Hayley Owen was caring and professional in ensuring all our wishes and needs were met when my mother died.
Throughout a very difficult time Hayley gently guided us through the process and was approachable, responding promptly to all our queries in arranging the services and ensured everything took place in the way we wanted.
I would highly recommend Hayley Owen and her team without any hesitation.
5Joanna Bond19th Jul 2017
Hayley was practical, professional ,caring and compassionate . I would highly recommend her funeral services to my friends and family. She has a lovely approach as do her team.
5alicia Sykes31st May 2017
We cannot thank Hayley enough for her compassion, understanding and care when mum passed away. My mums wish was to remain at home and Hayley fully supported this and in our eyes went above and beyond to make sure Dad and the family were supported in seeing mums wishes were me. Her dedication and care didn't stop after the funeral , she even came back from a Scooter Rally (her passion) when we were spreading mums ashes. My dad admits without Hayley's support, care and dedication he wouldn't have got through the past three weeks.
Hayley truley is a special lady and we cannot thank her enough.
Alicia, Chris, Charlotte and John
5angela goodwin30th May 2017
Hayley is the most lovely person. She is warm caring and empathetic and really listens to your needs. My Mum and I felt comfortable with her from the first phone call.
She ensured all members of our family were cared for and made a bespoke plan around our needs.
I urge anyone to use her services and wish her further success in the future.
5Heather Turner8th May 2017
Hayley recently supported our family through the sad loss of our mother. She was always on hand and guided us but was keen to ensure that everything was dealt with in the way we wished. Since the funeral I have had several conversations with Hayley and she continues to work with the family to arrange the burial of the ashes - in the meantime these are in her safe keeping. It seems strange to recommend a funeral director or say I would definitely use them again - but sadly people have these needs - thank you Hayley
5Sara Hunter29th Apr 2017
Hayley was very professional and sympathetic, she carried out our requirements to the letter.
Excellent service
5Allyson Buckton22nd Apr 2017
Hayley was very sensitive and understanding, helping us sort out a funeral that was just right. Thanks Hayley x
5Jess Rowell12th Apr 2017
Hayley is an amazing person who goes above and beyond. At such a difficult time in our lives Hayley provided my family with reassurance and comfort. Nothing is ever to much trouble for her. Thank you for looking after my brother and my family. We would highly recommend Hayley. Thank you again for all of your hard work, we are very grateful to have had you.
5Julie willoughby30th Mar 2017
Hayley is a genuine lovely lady nothing was too much trouble for her - we felt mum was looked after like a member of Hayley's own family - mum looked 20 years younger in the chapel of rest . Highly recommend hayley her loving careing nature just shines through . Many thanks from the family
5peter philips 27th Mar 2017
Hayley was compassionate and considerate, tried to please in every way
She could in assisting us to make such a sad time a lovely celebration
Of life. We would strongly recommend her services.
5John Potter17th Mar 2017
Very welcoming, efficient, good suggestions. A relaxing atmosphere.
Address
169 - 171 Boroughbridge Rd Acomb York YO26 6AN
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Dave Barker3rd Aug 2017
Hayley did my dads funeral, we wanted a rolls Royce hearse and Limousine with 3 other limousine was not a problem for her on the day her and her staff could not do enough for us all. Great service great value for money and after 3 weeks my dad look Fantastic in your chapel of rest. So glad we went for a undertaker rather Than a funeral director.
I hope you all the success in the world
Yours the barker family
paul whitehead20th Jul 2017
Hayley managed the funeral arrangements for my late mother in a compassionate and efficient manner, and was happy to provide impartial advice on all aspects. I would not hesitate to recommend her.
Marion Hayhurst20th Jul 2017
Hayley Owen was caring and professional in ensuring all our wishes and needs were met when my mother died.
Throughout a very difficult time Hayley gently guided us through the process and was approachable, responding promptly to all our queries in arranging the services and ensured everything took place in the way we wanted.
I would highly recommend Hayley Owen and her team without any hesitation.
NAFD Member