Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Peter Ainsley19th May 2022
Iv used this company three times now.My Dad,Mum now my wife at just 47 .
They have been so obliging and totally professional.They will do there up most and more if possible.
NEVER had any problems, will always be my first port of call.
5Julie Storer19th May 2022
Cannot have asked for more. Ray was very kind and understanding, didn't feel pressured to make decisions, he guided us throughout, from first visit to the day of dad's funeral. Thank you to all that was involved thay made the day run smoothly.
Julie, Ron Greens daughter.
5Jeanette Wells19th May 2022
Every part of my husbands funeral arrangements were done in a very professional and sympathetic way, every single member of staff l had to deal with were so kind and on behalf of the family would like to thank them all for a job well done.
5Brian Cooper19th May 2022
We are thankful for wonderful service and the support we received
5Karen Grimes16th May 2022
Thank you so much for looking after our beloved Norman. The service we received from start to finish was excellent. All the staff were very professional and respectful. Thanks in particular to Andrew Thornalley who was so very kind and took care of everything, nothing was too much trouble.
We couldn’t have asked for any better arrangements and wouldn’t hesitate to recommend Thornalley Funeral Services to others. Thank you so much from Norman’s family
5Susan Coleman16th May 2022
Everything conducted in a professional and caring manner. Particular thanks to Nicky, Andrew and Gareth.
5Pamela Pease16th May 2022
They were really helpful from the start to the end. Were glad we went with them and no one else thank you for everything you done for us we appreciated it
5James MacWhirter16th May 2022
A highly professional and sympathetic service as always
5Timothy Shilvock15th May 2022
Lovely service, could not have been better.
5Peter O'Connor15th May 2022
Caring, compassionate and very professional
5Caroline Pease15th May 2022
As a family we always turn to Thornalley Funeral services in our hour of need as we can be guaranteed a very caring and excellent service from everyone within the company. Nothing is too much trouble. Their attention to detail is second to none.
I would highly recommend Thornalleys.
5Jayne Gormley-Lake13th May 2022
At a very difficult time for ny Sister and I, especialky as we both live 4 and 5 hours respectively from.Kings Lynn, every person i spoke to at Thornalley answered all my questions..kept me calm throughout the whole planning arrangements for Dad's funeral. We both certainly appreciate all your attention to detail with all preparations and the telephone and email communucations were so very much appreciated and assisted us both and indeed my dear Husband Duncan also, to try and keep a calmness throughout the funeral on 11th May...Appreciation to you all involved in abundance,...Dad would have been so proud with all our efforts...Thank you .Jennifer Green and family and Jayne and Duncan Gormkey-Lake and family
5Margaret Gamble12th May 2022
Very caring and considerate throughout from collecting Stanley right up to and after the funeral. I saw Gareth today, he came over to me, remembered my name asked me how I was and was my little dog okay.
5Bernice Woods10th May 2022
Excellent professional service from start to finish.
Thankyou very much.
5Tracey Winterbone9th May 2022
So kind and generous with their time and expertise.
Everything went smoothly and and Mum got a wonderful send off.
I can't thank Thornallys enough.
5Pamela Stirling9th May 2022
Excellent service from beginning to end. Thankyou to all the staff
5Philip Spooner8th May 2022
All staff were very friendly and efficient. When visiting the Chapel of Rest, everyone was friendly, helpful and very understanding! We were even contacted on the morning of the funeral, to check that everything was organised our end and reassured that everything was arranged as far as the fueral directors were concerned. The whole family were extremely grateful to Andrew and all the staff involved. Thankyou!
5Alyson Wise8th May 2022
From when our Mother passed away , Thornally Funeral Services were kind , sympathetic and caring . Their organisation of the funeral was first class and as everything is done “ in house “ we were kept advised at all times . Would not hesitate to recommend this company.
5Clare Brice8th May 2022
A professional and caring service.
The support given to us as a family was excellent and helped us through the darkest of times.
5Angela Gooderham7th May 2022
Thornalley were so caring and respectful, made what was a difficult time for the family go smoothly from preparation to the funeral itself. They was very professional, also gave personal care and understanding through the whole process. Definitely recommend using them to anyone.
5Elaine Braybrook5th May 2022
Andrew and his team were very professional and caring
5Gary Dyble1st May 2022
Once again, excellent service provided by Ray & his team, which is very much appreciated.
5Shelley Lacey1st May 2022
Thornalley funeral service were fantastic from the very first contact with them. They were professional, kind and so very attentive to my family throughout the process. They put me in touch with a celebrant who was amazing and handled the long distance funeral with ease. I would have no hesitation in recommending their services to others. A thoroughly professional business throughout their organisation.
5Jackie Howat1st May 2022
All the staff went above and beyond for billy such respect thoughtfulness kindness and care for us the family and billy in his time at Thornallys and his last journey so helpful aswell we couldn’t of asked for better thank them all so so much x
5Roger Weetch30th Apr 2022
All of the staff that I dealt with, both in person and on the phone, were very supportive and helpful, with numerous follow up calls to ensure that we were satisfied with the arrangements. I was expecting that things might be difficult, as I was in Yorkshire trying to make arrangements in Norfolk, but the staff were able to make everything easy for me and the graveside service was perfect. My thanks to all of the staff involved.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Peter Ainsley19th May 2022
Iv used this company three times now.My Dad,Mum now my wife at just 47 .
They have been so obliging and totally professional.They will do there up most and more if possible.
NEVER had any problems, will always be my first port of call.
Julie Storer19th May 2022
Cannot have asked for more. Ray was very kind and understanding, didn't feel pressured to make decisions, he guided us throughout, from first visit to the day of dad's funeral. Thank you to all that was involved thay made the day run smoothly.
Julie, Ron Greens daughter.
Jeanette Wells19th May 2022
Every part of my husbands funeral arrangements were done in a very professional and sympathetic way, every single member of staff l had to deal with were so kind and on behalf of the family would like to thank them all for a job well done.
NAFD Member
SAIF Member