Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Timothy Griggs30th Apr 2022
Excellent and professional service from start to finish
5Scott Harrington30th Apr 2022
Thank you so much for so much help and advice
We couldn't have had such a wonderful send off for my Aunty Lily without your Guidance
Glad Andrew Thornalley is such a good singer, thank you for helping us out
Best wishes
Scott
5Daniel Cawthorne30th Apr 2022
My family have always used Tornalleys. They are incredible, they go above and beyond.
At probably the hardest stage of my life, they lightened the burden off myself and my family.
They couldn’t physically have done anymore for us. I think after the traumatic time of a death of any family member. The fact that you can give them the greatest send off and be guided along the way by the fantastic team who was there every step of the way.
5Darren Chapman29th Apr 2022
Fantastic service
Looked after all our needs as though we were family.
Highly rated.
5* service
5Martin Frost29th Apr 2022
A very professional company who handled everything with compassion and feeling for both the deceased and those in mourning.
5Danny Barnes28th Apr 2022
Andrew and his team are second to none. A true family business that offer outstanding customer service and professionalism.
5Julie Dexter28th Apr 2022
Thorough and professional service, nothing was too much trouble. Friendly and caring staff who kept in regular contact.
5Deanna Martin28th Apr 2022
Extremely helpful. Efficient. Considerate. Kind. Professional. Would highly recommend.
5Patzi Westcott25th Apr 2022
Everything went seamlessly to plan, thank you all!
5Colin Blackmore25th Apr 2022
Simply wonderful in how they handled us, listened to what we thought we wanted and made sure everything was as seamless as possible for us. They kept in contact very regularly just to see how we were doing which was a great personal touch. Also, and increasingly important in these straightened times, they never tried to persuade us to spend more than we wanted, and in fact made suggestions that actually kept the price down as much as possible.
5Steven Tolhurst24th Apr 2022
A truly fantastic service right from the start.The whole team were very compassionate, friendly and professional. They were also very flexible to our changing circumstances. Have to single out Sam for his help and guidance on the day.It made a difficult day and time bearable. Highly recommend these folk.
Many thanks
5Lesley Loose23rd Apr 2022
Excellent service. Thankyou for making a difficult day run smoothly.
5Neil Kirby22nd Apr 2022
The care, concern and helpfulness given by all the Team at Thornalleys is brilliant. They take the worry away and guide you through what is a sad and difficult time in such a calm manner. They are to be highly commended for their service and the way they do this and I would recommend them to anyone who has a funeral to arrange.
5Freda Bramham21st Apr 2022
Excellent family ran company and their staff, with excellent customer service, we could not have asked for anything to have been any better than it was.
5Trudi Hodgkinson21st Apr 2022
Even though this is a business you felt part of a family. Staff very caring and thoughtful. Nothing was ever too much trouble. Even questions we asked that weren’t related to the funeral the knowledge and information given was more than appreciated.
5Robin Meek17th Apr 2022
As usual all members of staff were most kind and thoughtful and thoroughly professional.
5Sheila Hill16th Apr 2022
Everyone did an excellent job, looked after everything, made us feel welcome thank you.
5Julie Holmes16th Apr 2022
The staff made you feel very comfortable through a difficult time thank you
5John Brown16th Apr 2022
Handled with the requested privicy and dignity requested
5Nigel Marsters14th Apr 2022
From first contact with Andrew Thornalley regarding my fathers funeral arrangements I felt assured that he would be treated with respect and that Andrew and the Thornalley's team would do everything to make this most difficult of times a celebration of my fathers well lived life.
The day of my fathers funeral could not have gone any better and I cannot recommend them highly enough.
5Patricia Turner14th Apr 2022
Kind,considerate,warm and professional team, exactly what is needed at the worst time of anyone's life. Thank you from the bottom of my heart.
5Dr Glen Marshall14th Apr 2022
Thornalley's King's Lynn conducted the arrangements superbly, with compassion and thought but without unnecessary gloom. I was called several times before the service to check details and offer support. There was close attention to the requests made, so that there was precision in conducting the service. By their professionalism, and kindness the most difficult of days was made manageable.
5Wendy Barber10th Apr 2022
Excellent service from everyone, professional,kind & thoughtful. You looked after Dad for us & then our family at the funeral.Thank you
5Ann Egan9th Apr 2022
Efficient, caring and approachable.
5Jane Rix8th Apr 2022
Such care and understanding was given at a time of sadness.
Everything was dealt with perfection and all staff were amazing. Special thanks to Andrew. Would highly recommend.
Thank you Jane Rix.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Timothy Griggs30th Apr 2022
Excellent and professional service from start to finish
Scott Harrington30th Apr 2022
Thank you so much for so much help and advice
We couldn't have had such a wonderful send off for my Aunty Lily without your Guidance
Glad Andrew Thornalley is such a good singer, thank you for helping us out
Best wishes
Scott
Daniel Cawthorne30th Apr 2022
My family have always used Tornalleys. They are incredible, they go above and beyond.
At probably the hardest stage of my life, they lightened the burden off myself and my family.
They couldn’t physically have done anymore for us. I think after the traumatic time of a death of any family member. The fact that you can give them the greatest send off and be guided along the way by the fantastic team who was there every step of the way.
NAFD Member
SAIF Member