Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Caroline Hill30th Sep 2022
Thornalley Funeral Services were absolutely excellent in every particular . From the outset they treated me ( the widow organising the funeral ) with sympathy and respect . The Funeral Director came to see me at home within a day of being appointed . He took me through the details of what I wanted in the funeral service , hymns , readings , flowers etc , making helpful suggestions as we went along and showing me examples of what was available such as different types of layout , script etc for the Order of Service Sheets . He suggested ordering more Order of Service Sheets than were needed for those attending the service so that family and friends who could not attend the service could see what hymns and readings were comprised in the funeral service .. A suggestion I took up .
At every stage of the planning Thornalley kept me updated with what they were doing and what would happen next and when , from liaising with the vicar conducting the funeral service to liaising with the hospital where my husband died within 12 hours of being admitted to A&E. The hospital had handed me the clothes and personal effects he was wearing ( eg. wrist watch ) when he was admitted to hospital after his death . They had missed the fact that he was wearing a ring on his little finger of his left hand . Thornalley spotted this when they went to the hospital to collect my husband’s body and to move it to Thornalley’s mortuary and they handed the ring into the Bereaved Relatives Office at the hospital so I could collect it and they phoned me to let me know that they had found the ring and had handed it in . Had they not done so the ring would have been incinerated when my husband ‘s body was cremated . The ring is of great sentimental value , having been worn by my husband’s grandfather and father before him .
At the funeral service the Funeral Director , pallbearers and hearse were immaculately turned out . All the members of the congregation were very impressed by them and remarked on them in their comments to me afterwards about the funeral service .
Thornalley are a long established family owned and run firm with years of experience in organising funerals and it shows .
5Tracey Thurlow30th Sep 2022
Simply perfect
5Drew Harvey26th Sep 2022
Understanding, professional and attentive..
A good choice for my Farther's funeral...
5Dr. Toni Leadbeater25th Sep 2022
Lovely people and everything went without a hitch.
5Paul McCarthy24th Sep 2022
Andrew and Steph helped to organise my father's funeral. It was a professional service from start to finish. Nothing to seemed to much of an ask. I felt my dad was looked after before the funeral and we as a family were supported and looked after. I couldn't recommend the service we received more. Highly caring and professional service.
5Adrian Rix24th Sep 2022
Throughout the time from when my mother died to the very end of the funeral service we were treated courteously and any query was handled promptly and without any problem.
5Michele Brown23rd Sep 2022
Lovely caring people, nothing was to much trouble. Would highly recommend.
5Brenda Willott23rd Sep 2022
Thornalley we’re very compassionate and kind at what was a very difficult time for us. They treated Dad with respect and dignity at all times and helped us create a funeral which we are sure he would have been proud of.
5Muriel Barrett22nd Sep 2022
At a very sad time, I could not have wished for a more caring company as Thornalley Funeral Services. Everyone was helpful, caring and comforting. The funeral itself was perfect. So much care was taken to make the passing of my husband that much easier to bear.
So thank you all so very much.
Muriel
5Nigel Daisley19th Sep 2022
Very caring, and helpful
Thank you
5Doris Roberts18th Sep 2022
So kind, caring and helpful at sorting things out, especially with regard to the coroner's involvement. Things went perfectly at just the minimal service we wanted.
5Beryl Jackson18th Sep 2022
Andrew and the staff were very supportive during our difficult time. My granddaughter wanted to take her grandad to the crematorium on her cart with her driving her shire horse. Andrew arranged all the timings and ensured we arrived safely at the crematorium. Even provided us with videos and a photo as a reminder. Excellent service thank you
5Peter Goss17th Sep 2022
Very professional & respectful. At a difficult time their guidance & advise was invaluable & much appreciated.
5Karen Champion17th Sep 2022
Kind and did not hurry me on the choices available. I would recommend without reservation.
5Douglas Burns15th Sep 2022
Excellent is the only comment needed to the detail help and advice given by Ray, Andrew and their team
5Julie Barlow12th Sep 2022
I would like to thank Thornalley for their amazing efforts toward my mum.
5Marie Walker11th Sep 2022
Very kind and considerate service. Highly recommend.
5Trevor Harrison9th Sep 2022
Very helpful and perfectly Run in all waya
5Sheila Goodman8th Sep 2022
I would like to thank each and everyone of you for the beautiful way you did, Albert's funeral we as a family thank you all
5Wendy Sutton8th Sep 2022
Ray, Andrew and their team were very compassioate and professional. They made an emotional time much easier with their expertise and understanding demeanour. We would absolutely recommend using Thornalley’s Funeral services, you will be in safe hands.
5Gary Irons5th Sep 2022
The level of professionalism and personal touch was exceptional. Every detail was exactly as we wished for. The help and guidance was very much appreciated, nothing too much trouble.
Many Thanks
5Peter Breeze5th Sep 2022
great people and made it all go well it was a great funeral mum would have love it could not have ask for better A+++
5Steven McGrath4th Sep 2022
Excellent and faultless service from start to finish. They made us feel at ease at a difficult time with their support and kindness.
Andrew kept us informed all through the process and Traci and Steff were exceptionally helpful and compassionate.
We would thoroughly recommend Thornalley Funeral Service. Our Dad would have been extremely proud with his amazing send off.
Kind Regards Steve & Sandra McGrath
5John Gooch31st Aug 2022
The Thornally family were helpful ,kind and friendly. They talk to you about all the options there are . You don't feel rushed in making any decisions. During the time before the funeral after we'd been to the chapel of rest. They rang to see how the family were. Which is a kind thing to do. They help in anyway they can. Thank you
5Jodie Bush30th Aug 2022
They went above an beyond for us an my little boy. Couldn't thank them enough an steph you really do have a heart of gold 💛
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Caroline Hill30th Sep 2022
Thornalley Funeral Services were absolutely excellent in every particular . From the outset they treated me ( the widow organising the funeral ) with sympathy and respect . The Funeral Director came to see me at home within a day of being appointed . He took me through the details of what I wanted in the funeral service , hymns , readings , flowers etc , making helpful suggestions as we went along and showing me examples of what was available such as different types of layout , script etc for the Order of Service Sheets . He suggested ordering more Order of Service Sheets than were needed for those attending the service so that family and friends who could not attend the service could see what hymns and readings were comprised in the funeral service .. A suggestion I took up .
At every stage of the planning Thornalley kept me updated with what they were doing and what would happen next and when , from liaising with the vicar conducting the funeral service to liaising with the hospital where my husband died within 12 hours of being admitted to A&E. The hospital had handed me the clothes and personal effects he was wearing ( eg. wrist watch ) when he was admitted to hospital after his death . They had missed the fact that he was wearing a ring on his little finger of his left hand . Thornalley spotted this when they went to the hospital to collect my husband’s body and to move it to Thornalley’s mortuary and they handed the ring into the Bereaved Relatives Office at the hospital so I could collect it and they phoned me to let me know that they had found the ring and had handed it in . Had they not done so the ring would have been incinerated when my husband ‘s body was cremated . The ring is of great sentimental value , having been worn by my husband’s grandfather and father before him .
At the funeral service the Funeral Director , pallbearers and hearse were immaculately turned out . All the members of the congregation were very impressed by them and remarked on them in their comments to me afterwards about the funeral service .
Thornalley are a long established family owned and run firm with years of experience in organising funerals and it shows .
Tracey Thurlow30th Sep 2022
Simply perfect
Drew Harvey26th Sep 2022
Understanding, professional and attentive..
A good choice for my Farther's funeral...
NAFD Member
SAIF Member