Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Wayne Chapman21st Feb 2022
In a few words, I cannot fault them at all. Right from the outset, Ray was fantastic. He and all his staff completely understood that this was reasonably unfamiliar territory and talked me through every step of what to do from arranging the church service to discussing what auntie Joan should wear et cetera. There were no stones left unturned and I cannot thank them enough. They were very kind, considerate and I could not ask for more. Additionally, when it came to me having a look at the proof of the order of service, they kindly emailed me a copy, upon my request, without any photographs so I could read it properly using specialist software for visually impaired people as I am totally blind. They completely understood all my needs as a blind person and were in no way phased . Thank you so much for everything. You really have been marvellous and I know that nothing is too much trouble and you go the extra mile to make sure that everything runs perfectly.
5Susan Gardner21st Feb 2022
Faultless from start to finish.
An excellent compassionate and professional service.
I would highly recommend Thornally Funeral Service
5Christopher Annels21st Feb 2022
I can't thank Mr thornalley and his team enough, incredibly polite, nothing was too much,great at listening and understanding, perfect.
5Delphine Crome20th Feb 2022
First class service.
Thank you Ray and team for your professionalism, support, compassion and care.
Nothing was too much trouble.
Would highly recommend Thornalley Funeral Services.
5Linda Mitzman19th Feb 2022
Having to plan a funeral is a very emotional experience. But we found Thornalley Funeral Services extremely professional and very nice people to deal with. We were looked after with great care and empathy.
5Donna Gallagher18th Feb 2022
Everyone was very helpful and special thanks to Ray.
Kind Regards
5Trevor Clark17th Feb 2022
Andrew and Loraine from Thornalley were excellent. They kept us informed throughout the process. He even took time out to drop off the Ashes and send his best regards to our family. Thanks Trev and Robbie.
5Isobel Griffiths17th Feb 2022
The staff at Thornalley were extremely helpful and considerate, they did everything to a fantastic standard and ensured we were happy with all aspects of the day.
They explained every part of the service carefully and gave recommendations if asked, all of which were of the same high standard.
They contacted us on the morning of the funeral to ensure we were coping and to answer any questions we may have had.
At the service they ensured we knew what we needed to do and were extremely professional throughout and put us at our ease at all times.
5John Southgate17th Feb 2022
Andrew’s care and attention to detail was excellent.
His personal support and care was really appreciated.
We would like to give a special thank you to Nicole Turner, who conducted the ceremony, with such dignity.
Thank you to all concerned
5Jill Wright14th Feb 2022
From our first telephone call to Thornalley’s informing them that mum had past away, we received 5star service. When we attended the funeral parlor and went through the funeral arrangements, all the staff were sympathetic and extremely helpful. On the day of the funeral every thing went like clockwork.
We can’t praise them enough, and would not hesitate in recommending them.
5Neil Irwin14th Feb 2022
Would like to thank Andrew and the Thornallys team for the excellent service they provided for myself and Kasey and the beautiful send off they gave to Michelle
5Helen Tucker14th Feb 2022
What can I say except an excellent service from Ray and all involved with the preparations.The service, care and professionalism were second to none. Ray was so calming and nothing was too much trouble under the circumstances. I am so glad my mum made the funeral plan with yourselves, even though this isn't an easy decision. This made our preparations so much easier knowing mum had chosen what she wanted. Thankyou from the bottom of our hearts.
5Steven Bruce14th Feb 2022
The service from Thornalley was excellent. The funeral staff were very helpful and friendly. I would not hesitate to recommend their service to others.
5Mark Gregory14th Feb 2022
Andrew and his team were very professional from start to finish.
5Joyce Faust13th Feb 2022
Very professional service couldn’t have wished for a better farewell. Andrew and his team done us proud.
5Wendy Foot12th Feb 2022
All ofThornalley’s staff were considerate and helpful. All the arrangements went smoothly and a very difficult occasion was made as bearable as it could be.
My thanks to you all.
Wendy Foot.
5Gillian Massingham12th Feb 2022
Every thing was excellent from start to finish thank you so much kind regards
5David Robinson12th Feb 2022
Ray and his team have been amazing through such a difficult time. My family and I take great comfort in knowing that my wife was in such a beautiful and peaceful place with a great team of people.
From our very first meeting with Ray we found him to be professional, supportive and very caring. He phoned a couple of times before the funeral to make sure we were all doing ok. On the day of the funeral Ray and his team done everything to make such an awful day a little easier to cope with.
We cannot thank Ray and the team enough for everything they done for my wife and for us.
5Caroline Wright12th Feb 2022
Could not have asked more from the staff at a difficult time. Took care of everything and informed me all along the way.
Thank you so much.
5Simon Blatch11th Feb 2022
Ray, you really should feel so proud of the service you provide.I really can't thank Andrew and the team at Thornallys enough. They have arranged the funerals of both my mother and father in the past month and have made the whole process so simple and stress free ,even finding the time to phone us to see how we all are.
Thank you so much ,
The Blatch Family.
5Rachel Howard11th Feb 2022
Can’t ask for any more. Just the perfect service. Professional, accommodating and every detail delivered perfectly.
5Margaret Day10th Feb 2022
First class and impeccable service. Extremely caring
5George Goatley10th Feb 2022
We couldn't have wished for a better day everyone has been so helpful and they looked after us from start to finish we are so grateful to them they made a sad day easier to bare their respect for the departed is second to none
5Joanne Brown9th Feb 2022
The services of Thornalley Funeral Services were professional, personal and respectful. Thank you for all of your help, advice and dignity that you provided.
5David Wheeler8th Feb 2022
Very helpful and supported during our loss . Made the day of service run smoothly.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Wayne Chapman21st Feb 2022
In a few words, I cannot fault them at all. Right from the outset, Ray was fantastic. He and all his staff completely understood that this was reasonably unfamiliar territory and talked me through every step of what to do from arranging the church service to discussing what auntie Joan should wear et cetera. There were no stones left unturned and I cannot thank them enough. They were very kind, considerate and I could not ask for more. Additionally, when it came to me having a look at the proof of the order of service, they kindly emailed me a copy, upon my request, without any photographs so I could read it properly using specialist software for visually impaired people as I am totally blind. They completely understood all my needs as a blind person and were in no way phased . Thank you so much for everything. You really have been marvellous and I know that nothing is too much trouble and you go the extra mile to make sure that everything runs perfectly.
Susan Gardner21st Feb 2022
Faultless from start to finish.
An excellent compassionate and professional service.
I would highly recommend Thornally Funeral Service
Christopher Annels21st Feb 2022
I can't thank Mr thornalley and his team enough, incredibly polite, nothing was too much,great at listening and understanding, perfect.
NAFD Member
SAIF Member