Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Alison Hood7th Feb 2022
The team is professional, kind, flexible, responsive, considerate and caring. They arranged and delivered the funeral in challenging circumstances during the pandemic and with one family member needing to return overseas a few days later. We couldn't ask for more!
5Jade Chamberlain7th Feb 2022
Wonderful business, very good at keeping in contact, very respectful and helpful!
5Richard Mann7th Feb 2022
The entire painful experience has been carried through with dignity care and attention , easing my concerns by regular contact
5David Goddard6th Feb 2022
The whole process of arranging and the service on the day was exemplary conducted in a caring and compassionate way. The family were kept informed the whole time we knew exactly what was going to happen.
Well done and thank you to Andrew and all at Thornalleys for making a difficult time so much easier.
5Janet Long4th Feb 2022
Absolutely wonderful thank you
5Lynn Shaw3rd Feb 2022
At a time when the family needs it most the help was there. From the beginning to the end everything was taken care of with compassion and respect. We as a family had no worries everything was carried out as we had wanted. A very professional service. Thank you all
5Paul Appleton3rd Feb 2022
This was the first time I’ve ever had to deal with a funeral and from the first moment I’d met with Andrew at Thornalley’s I knew we were in good hands, they made it as simple and painful as possible from start to finish. Couldn’t fault them. Thank you so much.
Paul Appleton
5Gillian Marks3rd Feb 2022
We were so impressed with the service we received from Ray and his team at Thornalley. It made a very sad time so much easier and pleasant. They were so organised from the very beginning to the end. Nothing was too much trouble. Mum looked beautiful. On the day of the funeral Ray and his team showed so much compassion to the family. We would thoroughly recommend this firm of funeral directors.
5Paul Griffin1st Feb 2022
The whole family would like to say thank you for the excellent funeral arrangements and for the expert care and support given to us throughout this difficult time.
5Kevin Miller31st Jan 2022
We can’t recommend Thornalley enough. They were highly proficient,courteous and friendly. They flexibility to last minute changes were second to none
5Rebecca Sharp31st Jan 2022
Words cannot begin to describe how incredibly efficient Thornelleys have been. They made what is a very difficult time for me and my family seem so straight forward and the process and support to sort was just incredible. Can’t thank them enough).
5Stephen Greenacre31st Jan 2022
Thornalleys gave a caring and professional service from the first call to completion of the funeral.
5Holly Atkin28th Jan 2022
Excellent service and attention to detail brilliant. Very thoughtful and caring by all staff especial thank you to Ray for his kindness.
5Michael Neale27th Jan 2022
Thornalley staff were very helpful and supportive throughout the whole process of planning mum's funeral and on the day carried out their duties in a professional and respectful manner. They helped make what was a very sad occasion into a stress-free experience.
5Julie Edgar27th Jan 2022
I was very impressed with attention to detail and especially the kindness shown at my numerous phone calls . Your services were impeccable thank you Julie Edgar
5Sheila Otter25th Jan 2022
I thought the service was excellent, and Andrew was very kind and helpful. Edward always said that Thornally's were the best undertakers in the business - and he was proved right.
5Simon Harrington24th Jan 2022
The service and support was perfect. No request was too much trouble, communication excellent and attention to detail spot on. A difficult time was made that bit easier by the quality of service. Thanks to all at Thornalley who assisted with the preparation and the funeral itself.
5Leeann Price22nd Jan 2022
Excellent, caring service. Thank you for your kind support.
5Melanie Goldsmith22nd Jan 2022
Both funerals that have been done for us were handle with an excellent service.
Anything I asked was dealt with.
Will recommend
5Kevin Blower21st Jan 2022
Every aspect was handled on a very professional, sympathetic and friendly manor.
The whole process was clearly explained, queries dealt with and communications very good.
5Julie Sanctuary21st Jan 2022
This family business is very highly rated!!
Everyone at Thornalley Funeral Services are caring , compassionate and very professional.
You will not find a better service from any other Funeral Director in East Anglia .
I can not speak more highly of Andrew Thornalley and the care he took with my Father’s Funeral arrangements.
5Ann Whiting21st Jan 2022
I would recommend Thornallys to anyone who needs their services at such a sad time
From the moment you need them they are kind, courteous, helpful and support you all the way.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Alison Hood7th Feb 2022
The team is professional, kind, flexible, responsive, considerate and caring. They arranged and delivered the funeral in challenging circumstances during the pandemic and with one family member needing to return overseas a few days later. We couldn't ask for more!
Jade Chamberlain7th Feb 2022
Wonderful business, very good at keeping in contact, very respectful and helpful!
Richard Mann7th Feb 2022
The entire painful experience has been carried through with dignity care and attention , easing my concerns by regular contact
NAFD Member
SAIF Member