Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Jennifer Hardy21st Jan 2023
Everything went flawlessly. All the staff was very professional and helpful. Outstanding service would highly recommend.
5Timothy Coates21st Jan 2023
Absolutely fantastic nothing is to much trouble
5Shirley Fillery20th Jan 2023
Kind, caring and professional.
Stef was excellent
Thank you all so much
5Dr Helen Yazdian-Tehrani19th Jan 2023
Professional service , personal attentive just the right level of input always there to answer any query. Would recommend to other people.
5Kate Flaxman16th Jan 2023
We can't fault the care and professionalism Ray and his staff gave us. The dignity and respect on the day of dad's funeral was appreciated. Andrew was extremely attentive and supportive when collecting us etc
The phone calls I received regularly from Ray keeping us updated with the arrangements and also simply to let us know he was thinking of us, meant such a lot.
Thornally together with Janet Qualters, Celebrant made a heartbreaking difficult day, bearable for us all to cope.
Thank you so very much for your kindness.
5Gwendoline Edwards14th Jan 2023
At an emotional and stressful time, Ray and his team proved to be an excellent support. They were professional, friendly and their attention to small details was second to none. Ray had plenty of time and frequently checked to see that our family were okay. We did not feel rushed both in decision making or indeed on the day of the funeral. We would not hesitate to recommend Thornalley funeral Services to others.
5James Kennedy13th Jan 2023
Everything was exactly as we requested- all handled in a very professional way by all the staff from start to finish - thank you Thornalley Funeral Services - you take away all our concerns at a difficult time!
5Margaret Steward13th Jan 2023
Funeral went very smoothly and was exactly what we needed.
5Margaret Mace12th Jan 2023
Extremely pleased with Thornalley Funeral Services. If we could give an even higher rating than EXCELLENT we would. Ray and his staff went above and beyond in every aspect. Thank you Ray and staff very much for giving our loved one the perfect send off that he deserved.
5David Finney9th Jan 2023
From the initial first meeting, we felt confident Thornally would provide what we wanted. Everyone involved was competent, understanding, and very sincere. They listened and phoned regularly to ensure everything was OK and that we were happy with the decisions we had made. On the day of the funeral they were professional, compassionate and we could not recommend them more in providing an outstanding service on such a sad occasion.
5Samantha Simmons9th Jan 2023
My fathers death and funeral were handled with complete compassion and we were given guidance all the way with regular updates. Thank you
5John Melton9th Jan 2023
Thornalley made a very difficult time as easy as it is possible to be.
5Patricia Hurn8th Jan 2023
A truly professional and sympathetic attitude to proceedings. Always reassuring and available for questions.
5Annette Hodgson8th Jan 2023
Very professional service, lots of clear helpful information about what needed to be done. Highly respectful and efficient.
Regular updates by phone - which many would welcome, but personally I found bothersome at a very busy time.
5Pauline Copeman8th Jan 2023
Ray Traci and the team were very good.helping us all through this difficult time
5Diane Thompson7th Jan 2023
Ray has been excellent, dealt with sympathy and understanding when discussing funeral arrangements he also gave 3 courtesy calls between the time of arranging the funeral to it taking place which were much appreciated. On the day he and his team were very professional and courteous and everything was organised and carried out with military precision. A fountain of knowledge and nothing was too much trouble. Thoroughly recommend thank you for making a particularly sad and difficult day run very smoothly Jack, Stephen and Diane Thompson
5Wendy Weston6th Jan 2023
Thank you to the whole team. Nothing is too much trouble, and all the arrangements made with the minimum of fuss.
5Frances Redfern5th Jan 2023
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5Rosalie Vincent4th Jan 2023
THORNALLY Funeral Services conducted my husbands funeral service with absolute dignity and care, they were amazing and Helen Drake the lady who took the service at the crematorium also showed so much care and respect. I would highly recommend THORNALLY Funeral Services to anyone. Thank you so much.
5Thomas Butteriss2nd Jan 2023
Excellent service.
5Peter Marshall2nd Jan 2023
The funeral was excellent from start to finish, including my visit to the chapel of rest. Indeed the whole team were superb. Thankyou so much. PeterMarshall
5Carole Nicholls2nd Jan 2023
We found them extremely efficient, and at the same time very friendly, which made the situation easier to deal with. Steph was very professional in handling all the necessary information and form filling required, and made the atmosphere feel more relaxed.
5Marion Timbers2nd Jan 2023
Excellent service and very caring. Prompt service and very dignified for the deceased.
5Pauline Harrington2nd Jan 2023
A family business with dignity and compassion, a very caring ethic. We have had several of our family attended to by Thornalley funeral services, wouldn't use anyone else. Our thanks to Ray, Andrew and all the staff
5Deborah Bannister1st Jan 2023
Very pleased with the excellent service provided at both start and finish, from the introduction meeting to sorting everything out ( arranging funeral/ helping with obituary for local paper/online). You done us very proud, an excellent service for our late husband/father. Thornalley funeral team we thank you from the bottom of our hearts for your compassion caring and understanding at our sad time. For peace of mind, we recommend Thornalley Funeral Services 100% they take care of all aspects
NAFD Member
SAIF Member