Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Dorothy Hinds22nd Nov 2021
I would like to say thank you so much to Thornally staff, for the dignified, and respectful manner in which they handled my late father Roy Amos’s funeral. My father always said, if you’re going to do something, do it right. He would have loved it.
Regards
Dorothy Hinds.
5Alison Cotton21st Nov 2021
They have all been amazing at this sad time. They keep you updated with everything which is marvellous,
There kindness goes above and beyond
They are excellent
5Carol Mott21st Nov 2021
Words cannot express the service provided by Thornalley Funeral Services from my first visit to their offices to my father's final journey. There are no words !
This was the 2nd time that they have taken care of a loved one.
I did not have to worry about a thing. They found me the most incredible Celibrant, they produced beautiful order of service booklets, and of course took care of my father and myself in the most dignified,professional, heartfelt manner.
My father was a true gentleman and he was taken on his final journey by true Ladies and Gentlemen.
Thank you from the bottom of my heart.
Carol Mott and family.
5Daphne Howes18th Nov 2021
Very compassionate and supportive.
5Michael Jackson15th Nov 2021
From start to finish they looked after us always just a phone call away if you were unsure about anything when Marion was in the Chapel of rest she looked absolutely beautiful as if she was just asleep the staff are very friendly good service
5Iona Willoughby14th Nov 2021
The funeral Director Thornalley Funeral service was very professionally done for Eunice Lowndes. The family and myself were very satisfied with the service we got. Thank you also to the team.
5Ian Castle13th Nov 2021
The service was excellent, nothing was too much trouble,very helpful and understanding staff with dealing with mum's funeral arrangements. Would definitely recommend thornalley's service as they go above and beyond our expectations.
5Robert Cumming13th Nov 2021
Simply perfection from start to finish
Professional and courteous and a pleasure to oversee dads funeral.
I would recommend no other company but them
5Diamanda Bocking12th Nov 2021
Beautiful send off for my mum thanks to Thornalley! Was truly amazing for her
5Matthew Huggins9th Nov 2021
Nothing was to much trouble for Ray in organising our dad’s funeral. We found Ray very approachable and listened to all of our ideas and gave advice where needed. Everything was dealt with in a sensitive and caring manner from a true gentleman! We would have no hesitation in recommending Ray and his company to others.
Matthew and Gemma Huggins
5Joanne Vertigan8th Nov 2021
I cannot thank them enough for the outstanding service they provide. Nothing is too much trouble for any of the staff. They go above and beyond. What a wonderful, kind and caring company.
5Sallyann Branford8th Nov 2021
Very efficient, caring, professional service. Everything ran smoothly from the first phone call to the day of the funeral. Thank you for your kindness at such a difficult time.
5Doreen Lempriere8th Nov 2021
A very professional service. Staff exceptionally courteous and considerate. Would definitely recommend to others.
5Judith Pollard 7th Nov 2021
Excellent, efficient in every way, nothing was too much trouble, caring and considerate. Highly recommended!
5Derek Ovenden7th Nov 2021
Most excellent service conducted with sympathy and empathy and professionalism. . We as a family felt at ease with guidance shown. We were really grateful for all the service offered..
5Diane Rennie6th Nov 2021
Thornallys are absolutely fantastic Funeral Directors. They did my Parents and now my Husbands funerals. They are so kind, sympathetic and so incredibly professional. Andrew dealt with me from start to finish and he is so lovely. I would like to thank them from the bottom of my heart.
Regards
Diane Rennie
5Lisa Payne5th Nov 2021
Words cannot express the gratitude I have for Andrew and everyone who works at Thornalley’s. They are all amazing
5Peter Todd5th Nov 2021
Excellent service once again, caring and professional throughout. Thank you for your kindness and solving all worries.
5Nicola Richardson4th Nov 2021
Excellent service from beginning to the end. Always act professionally, nothing is too much trouble.
5Ian Ward31st Oct 2021
A very professional service from start to finish. Concerned over our welfare and kept in contact. Could not have asked for more
5Arthur Empson31st Oct 2021
The staff are Very friendly and understanding and what ever your requirements they are very professionally sorted.They are normal people like ourselves and go along with the mood at the time for which you show them.
5Jennifer McQuiggin26th Oct 2021
I cannot thank Thornalley Funeral Services enough for the care and attention they took in the planning of my husband's funeral. They guided us through the process with sympathy and understanding and provided us with the funeral we wanted.
5Troy Pratt23rd Oct 2021
We found Thornalley Funeral Services to be most helpful and understanding people to deal with in our difficult time. Also very helpful with the finer points of detail that we wanted for our father’s funeral. Highly recommended.
Many thanks
Troy & Susan and family.
5Amanda Browne22nd Oct 2021
Completely professional and caring right from the very first phone call to arrange our appointment.
Andrew remained with us until the very end and ensured we were all ok before we left the chrematorium.
Nothing was too much trouble for any one, all members of staff were helpful and made everything as stress free for us as they could. Thank you all for everything.
5Malcolm Fisher21st Oct 2021
Exceptional service
We were steered through this difficult time in professional, supportive and most of all caring manner.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Dorothy Hinds22nd Nov 2021
I would like to say thank you so much to Thornally staff, for the dignified, and respectful manner in which they handled my late father Roy Amos’s funeral. My father always said, if you’re going to do something, do it right. He would have loved it.
Regards
Dorothy Hinds.
Alison Cotton21st Nov 2021
They have all been amazing at this sad time. They keep you updated with everything which is marvellous,
There kindness goes above and beyond
They are excellent
Carol Mott21st Nov 2021
Words cannot express the service provided by Thornalley Funeral Services from my first visit to their offices to my father's final journey. There are no words !
This was the 2nd time that they have taken care of a loved one.
I did not have to worry about a thing. They found me the most incredible Celibrant, they produced beautiful order of service booklets, and of course took care of my father and myself in the most dignified,professional, heartfelt manner.
My father was a true gentleman and he was taken on his final journey by true Ladies and Gentlemen.
Thank you from the bottom of my heart.
Carol Mott and family.
NAFD Member
SAIF Member