Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Philip Humphries29th Aug 2022
Very well organised from initial meeting to conclusion. Staff were all courteous and carried out my wishes. The funeral was 100mile away from kings lynn but all ran to time, what more can I say, made a sad day that little bit better. Thankyou all.
5Philemon Burrell29th Aug 2022
For Ray, Traci and staff
Both dad and I would like to thank you all most sincerely for the excellent arrangements for our beloved wife and mum Pru Burrell. She was a most precious, loving kind and devoted lady to her family and was incredibly loved by us.
She will be very much missed
Karen and Phil
5Joanne Stewart29th Aug 2022
Very professional and courteous service. The staff were very supportive and informative enabling the funeral service to go as planned.
5Richard Jackson28th Aug 2022
The service from start to finish was excellent.
Despite the awful rain everything was done to accommodate us with a canopy, it was without fault from start to finish.
Thank you to everyone who made the whole experience possible.
Our sincere regards to all.
4Sandra Collop28th Aug 2022
As a family we have always used your company and always been more than happy with the service we have received
5Nannette Threadgould26th Aug 2022
They were very kind compassionate and professional under very sad times. Just what was needed after losing my mum suddenly… Highly recommend 🙏
5Zoe Miller26th Aug 2022
Thornalley's were very kind and understanding, they were happy for me to come and see my dad whenever I wanted, and they guided me through the funeral process. Andrew rang me and kept me up to date on the process even though he had just come home from a holiday.
I have only good things to say, they also assisted when my mum passed, so it has come full circle.
I would definitely recommend.
5Heather Greenwood26th Aug 2022
At such a terrible time they are so very helpful and very friendly nothing is to much trouble for them I have so much to thank them for xxxx
5Jamie Eggleton25th Aug 2022
The Thornalley team made an emotional time so much easier to get through, delivered an excellent service and are highly recommended to help get through what can be a traumatic time and experience.
With thanks, and best regards
Jamie
5Stephen Barker21st Aug 2022
Excellent service, everything made as easy as possible. Nothing was too much trouble. Having a prepaid plan takes the worry of paying for the funeral.
All staff care and are willing to go the extra mile.
5Jean Shears20th Aug 2022
Kind and caring and respectful, they made a difficult time run smoothly, thank you.
5Philip Spooner19th Aug 2022
The staff were very friendly, caring and attentive.
Everything that we were told would be done was done. We were treated very professionally.
The staff all bent over backwards to facilitate our needs and wishes.
Thankyou All!
5Ann Boddy19th Aug 2022
I can't fault the service we received. Kind, considerate, professional, efficient. They went above and beyond.
5Andrew Wilkinson18th Aug 2022
5 stars without a shadow of doubt. Thank you all so much.
5Hazel Burrell16th Aug 2022
Wonderfully handled from start to finish. Very lovely staff. Many many thanks.
5Geraldine Dennis15th Aug 2022
Such kind people, just knew everything would be arranged perfectly. Thank you
5Sally Pemment14th Aug 2022
A very well run , compassionate and professional funeral directors.
I was so well cared for by Traci and Dean mainly but everyone I spoke to was so polite and willing to help.
At this extremely sad time it was comforting. Thankyou Sally and family
5Gail Holmes14th Aug 2022
At a traumatic time in our lives, Thornalley were a shining light of professionalism, kindness and understanding. It was the greatest comfort to feel confidence in their handling of the funeral. They excelled themselves in every stage of the process and we could not recommend Thornalley highly enough. Thank you for looking after our loved one with grace and understanding.
5Eleanor King13th Aug 2022
I cannot thank them enough , they rang me three times to see how I was explained in detail about the funeral arrangements and the Chapel of Rest was beautifully done and the young lady Tracey who talked us through the funeral was excellent intact every one was excellent certainly recommend them to any one who needs a funeral
5Roy Whybrow13th Aug 2022
Very professional and compassionate in helping my brother plan his own funeral and supported us in carrying out his wishes.
5Tracey Clark12th Aug 2022
Excellent service as always from beginning to end, everyone very professional and caring. Took great care of all the family.
5Francis Marshall12th Aug 2022
An enormously helpful, sensitive and professional service. Can not be faulted.
5Jane Wade10th Aug 2022
I cannot fault the service. Ray and the team were kind, helpful and made the whole process as easy as possible. They kept me really well informed and made regular contact and everything was done exactly as I had hoped.
5Jane Harney9th Aug 2022
We can not thank all of the staff for the excellent service and customer care they gave the whole family from start to finish.
It was a beautiful service and send off, dad would have been very happy with the care and respect shown to him and his family.
5Norma Bowen8th Aug 2022
I can’t praise Thornalley’s Funeral services enough. They were kind and compassionate from the start, helping to organise my Dads funeral from scratch as he’d left no plans. They helped me decide on the most suitable service for Dad, and explained all the options fully. On the day everything went according to plan so I didn’t need to stress about that aspect. And they helped to arrange a specialised taxi for Dads lovely neighbour who was in a wheelchair, otherwise she would not have been able to come and pay her respects. I’d particularly like to thank Andrew and Traci, as well as Steph.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Philip Humphries29th Aug 2022
Very well organised from initial meeting to conclusion. Staff were all courteous and carried out my wishes. The funeral was 100mile away from kings lynn but all ran to time, what more can I say, made a sad day that little bit better. Thankyou all.
Philemon Burrell29th Aug 2022
For Ray, Traci and staff
Both dad and I would like to thank you all most sincerely for the excellent arrangements for our beloved wife and mum *** Burrell. She was a most precious, loving kind and devoted lady to her family and was incredibly loved by us.
She will be very much missed
Karen and Phil
Joanne Stewart29th Aug 2022
Very professional and courteous service. The staff were very supportive and informative enabling the funeral service to go as planned.
NAFD Member
SAIF Member