Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Providing the very best of care for bereaved families since 1981, Thornalley Funeral Services in King’s Lynn is a family owned and run business which upholds the traditional values of respect and dignity.
The team of professional, considerate staff are proud to care for your loved one and help you with every step of arranging a funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff abide by a strict code of practice.
No matter how simple or elaborate your loved one’s wishes, Thornalley will make sure that you receive the very best of care. Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.
Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.
Call Thornalley Funeral Services now to find out more about the services they provide and begin making funeral arrangements for your loved one.
What Families Say
AI Summary
Families repeatedly mention the care and compassion shown by the staff throughout the process, describing how they were treated with kindness and dignity from initial contact through to the funeral service itself. Many note that nothing felt like too much trouble, and that staff members made themselves available to answer questions and provide support, often with personal telephone calls to check on how families were coping.
The organisation and smooth running of the funeral day itself features prominently in what families say, with many describing how arrangements were handled professionally and efficiently, allowing them to focus on remembering their loved one rather than worrying about logistics. Families also frequently comment on the attention to detail and the personal touches that made the service feel tailored to their wishes rather than generic.
Communication throughout the arrangements is something families return to often, appreciating being kept informed at each stage and having opportunities to discuss their requirements. Several describe how staff guided them through unfamiliar processes with patience, explaining what would happen next and checking in to ensure they felt supported during what many identify as one of the most difficult times of their lives.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Richard Langley26th Dec 2021
Everything was perfect on the day went very well thank you to all staff at Thornallys
5Lisa Parry26th Dec 2021
Andrew and the team were very supportive throughout. Always kept me informed.
A very caring family business.
5Donald Cook24th Dec 2021
From first contact through to completion your service was excellent as we knew it would be from previous experience. Thank you.
5Susan Gregory24th Dec 2021
Wonderful support and advice. If mum was here she would be very happy for what you have all done. Thank you so much Best wishes Sue and Emma
5Andrew Napthen24th Dec 2021
Very freindly and courteous from start to finish with dignity at all times
5Graham Fisher24th Dec 2021
Our Family have used Thornalley's before. They provide a first class servive. Very professional and helpful in every respect.
5Jessica Neadley23rd Dec 2021
We cannot thank Andrew and the amazing team at Thornalley Funeral Services King’s Lynn enough. Throughout the whole process the team has been incredibly supportive and thorough.
As a family we were guided through each step and had complete confidence that Dad was in the best hands possible. We had some alternative arrangements made for the day and these were all taken care of seamlessly.
This isn’t something that anyone wishes to deal with and everything certainly felt so much easier with the support of Andrew and the team. Words will never be enough to thank them all.
The Pask Family
5Jenny Mason23rd Dec 2021
I was very moved by the efficiency throughout my dealings with Thornalleys. Everyone was friendly and sympathetic on the phone and in person when I visited my husband in the chapel of rest.
The attention to detail on the day itself was outstanding, and what could have been a day of great sorrow became a day of celebration of a life well lived.
Thank you all so very much. Jenny Mason
5Dawn Nunn20th Dec 2021
As always Ray and his team were as sympathetic and efficient as possible , our latest family loss was dealt with with all the care and consideration that Thornallys show to everyone
5Roland Hamon20th Dec 2021
Andrew acted in a most sympathetic, friendly and efficient manner. Every thing moved smoothly on the day and I was most grateful for their help.
Roland Hamon
5Trudy Collison20th Dec 2021
Excellent service from start to finish, any questions we had was answered, nothing was too much trouble for them, all the staff were amazing, we couldn't have asked for a more professional service.
5Cher-rie Howson19th Dec 2021
Lovely support and help given to us.
Thank you
5Gary Kimber19th Dec 2021
Very good service throughout. Professional whilst being compassionate and helpful at each stage. My Father would have appreciated the send off we gave him. Personally I don't think it could have been better. Thank you for your help and advice.
5Sarah-Jane Burns18th Dec 2021
Cannot thank Thornalley enough. Highly professional and supported myself and my family throughout the lead up to the funeral.
5Lisa Navrady18th Dec 2021
The service offered by the team was caring, thorough and faultless throughout.
5Lauren Williams17th Dec 2021
Attentive, knowledgable and felt at ease at all parts of the process. Having never experienced a death of someone close to me, I felt at ease and reassured by members of the funeral services
5Allan Livingstone16th Dec 2021
Superb in every measurable parameter, Malcolm died suddenly in unfortunate circumstances, from his first telephone call, Mr Thornalley was sympathetic, helpful, and always patient, even when I was asking daft questions. All of his staff especially Nicky could not have done more to ease us through this very harrowing time. The funeral Service was directed flawlessly. We will always be grateful.
5Alison Ravnkilde13th Dec 2021
I could not fault TFS in their brilliant organisation of my husband's funeral; in their caring, ever helpful staff and in their attention to every tiny detail. At a very difficult time you made everything feel so much easier to bear.
I always had complete faith in you and would recommend you unreservedly to other people.
5Tim De-ats13th Dec 2021
Thank you Andrew and your team, your service was excellent and helped take a lot of the stress away in a trying time. I will not hesitate in recommending your services to others.
Best regards Tim De-Ats.
5Katie Edwards12th Dec 2021
Professional from start to finish, so very helpful in every single way. Staff go beyond their duty to help in any way they can..... Outstanding service
5Pamela Pols11th Dec 2021
Throughout my daughter,Nell, and I felt totally supported. We could have believed ours was the only funeral being planned.
Super staff inside and out, made our terrible loss bearable.
5Marilyn Bunting11th Dec 2021
Lovely family business. Very good at what they do and putting the bereaved at ease. I would highly recommend
5Paul Bailey10th Dec 2021
We cannot recommend Thornalley funeral services enough. Would give them 10 stars if we could. The service and care we recieved after the sad passing of our dad was amazing. We were guided through the distressing funeral planning process with a warmth and compassion that was unsurpassed and so appreciated. From the moment we walked through the door we were treated as part of the family. There was no hard sell, just helpful suggestions that made everything as perfect as it could be. We cannot speak highly enough of Andrew and this incredible company.
5Janet Elvin10th Dec 2021
A sincere thankyou to Andrew and staff for their kind help on the death of my darling husband.
5Ian Crisp9th Dec 2021
Very professional, very satisfied with the entire service.
NAFD Member
SAIF Member