Rouse & Co. Independent Funeral Directors

5 Donna Shoulder 1st Dec 2020

Mark and his team were excellent,. Kind, caring and very professional. We can't thank them enough.

5 Claire Golding 1st Dec 2020

2nd time using their services. Excellent service as always. Couldnt reccomend highly enough. Thank you so very much.

5 Rishelle Richards 30th Nov 2020

I’ve had the best experience with rouse & co. They was very helpful and understanding and made what was a such a difficult time for me and my family so much easier 10/10 service would highly recommend. Thank you mark the utter kindness you shown to me and my family will never be forgotten.

5 Anna Ghit 28th Nov 2020

Thank you so much Mark for the beautiful service and arrangements for Mum, You are very kind and compassionate both you and CarrieAnn, on such a difficult time. Will recommend you to all my friends and family.  Dont know how we would have got through it all without your kindness.  Best Wishes take care. Anna & Family

5 Maria Seeley 28th Nov 2020

Mark was Fantastic in dealing with the family and meeting all that is required.
He went far and beyond to help...
I would recommend His Funeral directors firm anyway.. Very professional 👏 Thanks a million 🙏 👍 God bless you

5 Maria Seeley 26th Nov 2020

Mark and his Crew did an excellent and professional 👏 Job.
Especially Mark was very Good at at handling the whole matter very well.He is an amazing Guy...
I would recommend everyone to use his funeral directors service anyway..

5 Alison Wilcock 25th Nov 2020

It’s a hard time for family’s but Mark was so kind and helped me through the whole process.
You and your loved ones are in good hands with this company!
I will be forever grateful 

5 Simon Cairns 24th Nov 2020

Very professional and polite, everything went as planned.
Also funerals are expensive Rouse were very competitively priced.

5 James Pickard 9th Nov 2020

I was very pleased with the service from Mark and the team at Rouse and Co.

At such a difficult time for us they acted with humility, care and expertise.

Mark's friendly, good humoured approach was exactly what was needed.

I cannot recommend Rouse and Co highly enough.

5 Tom Stoker 5th Nov 2020

Mark is a true professional. Nothing was too much trouble. He responded within minutes to any query we had. Courteous, dignified and human he made a difficult time bearable. I cannot recommend him and Rouse and co. highly enough.

5 Graham Casey 2nd Nov 2020

My family and I were very happy with everything Rouse & Co did for us. Mark and his team were extremely helpful in organising all aspects of the funeral

5 Gavin Clark 1st Nov 2020

We couldn't have been happier with the service we received & the total respect shown by Mark & all his team.

Thank you

Gavin & family.

5 Kathleen Moorlen 29th Sep 2020

I couldn't of asked for a better service for my mum. Mark was compassionate, he treated my mum with absolute dignity and respect and made us feel so at ease. Thank you Mark and the team for everything you done. You made what was an awful time for me bearable. I will be forever thankful. Thank you.

5 Trevor Collins 31st Aug 2020

Many thanks to all every aspect of the funeral went great a lovely service and caring day many thanks to Mark and staff making a sad day a good send off for John would recommend this firm to anyone cheers all.

5 Correne Alexis 29th Aug 2020

Mark came highly recommended after I suddenly lost my mum. Having never planned a funeral I was lost on where to start, Mark kindly and patiently talked me through the process and options. He would check in to see how things were progressing. He did his best to ensure the funeral costs remained reasonable and his approach made one of the most challenging times in our life a little bit easier. I genuinely think he is a God send and should we suffer another family loss I wouldn't feel comfortable using anyone else.
Thank you from the bottom of our hearts.

5 Samantha Kyprianou 25th Aug 2020

Absolutely fabulous independent funeral directors , brilliant service . Thank you 

5 Daniel Marrone 10th Aug 2020

Mark and his team were superb from start to finish. I cannot recommend them enough. They helped us at every opportunity to give my mum the send of she deserved.

5 John Thurgood 1st Aug 2020

Really happy with the service I received. Mark was compassionate, sensitive and very helpful which made the entire process very simple at such a difficult time. Would highly recommend. 

5 Michelle Mills 29th Jul 2020

Fantastic , friendly and caring staff. Would highly recommend using their service. Five stars *****

5 Ian Sims 23rd Jul 2020

Very prompt, patient and considerate. No complaints at all with the service.

5 Aaron D' Costa 8th Jul 2020

Punctual, polite, professional, perfection personified. A loving and attentive service provided from start to finish. This was our first experience with a funeral directors and Mark from Rouse & Co supported us all the way. At such a difficult time, he was always welcoming and willing to help, answering all our questions and requests with patience and understanding. Mark's lighthearted and personal approach made us feel like a friend was taking care of us and we felt in safe hands at all times. The end result was a beautiful, heartfelt and perfectly executed funeral service that will always be remembered. We are truly grateful to Rouse & Co for their endless support and are highly recommended.

5 Jolanta Opacka-Juffry 17th Jun 2020

Rouse & Co are a true gem in their field of business. They were recommended to me by my neighbours, for which I am most grateful. I am now keen to pass on the best word as they deserve recognition and gratitude for the superb quality of service and the ethos of their work.

My dear Mum died at the peak of the Covid epidemic, and although she was SARS-CV2 negative all the CV19 restrictions applied to the funeral-related procedures. Those rules were then newly introduced and subject to daily amendments, which made funeral planning particularly difficult. The Covid crisis rules were very restrictive from both logistic and emotional points of view. Just imagine a funeral with only a handful of mourners permitted, each 2 meters apart, with no human touch allowed. I was devastated that my lovely Mum won't have a proper funeral that she so well deserved. But Mark Rouse took simply excellent care of her last journey in April 2020 and guided me through that saddest and most difficult of times with full understanding, compassion, empathy, and efficiency. Mark has been most supportive and kind to me, both pre- and post-funeral in a manner that was empathetic and professional in equal measures, while organising the funeral in the most efficient and smooth manner despite the dire external circumstances. I have thought about how he manages to balance the core of his demanding work with his compassion for clients as it must be a difficult and fine balance to achieve, and I concluded that he has a natural gift for this profession.

I would like to thank Mark Rouse for executing Mum's funeral so well under such difficult circumstances, and for his much-appreciated insight, support, and help during my bereavement worsened by the fact that it has overlapped with the dreadful time of social isolation and distancing, and loneliness during the Covid-19 epidemic. I wish Mark Rouse & Co every success and satisfaction they so well deserve.

Dr J Opacka
CR0 9JQ

17/6/2020

5 Fiona Peart 16th Jun 2020

Lovely people. Extremely helpful and patient. Very professional. Understanding and kind. Delivered everything I asked for. Would definitely recommend.

5 Gill Wood 16th Jun 2020

Mark and his staff were great. Polite helpful friendly and caring and respectful.
Nothing was too much trouble!!!
The day of the funeral went smoothly and according to plan. If it can be said it made the day pleasant and a celebration of life.

5 Mark Beaumont 16th Jun 2020

Mark and his family where fantastic my wife Sharon died of Covid-19 back in April and we where looked after so well.
We even had what we wanted white horses and a white carriage.
Mark made me and my family so relaxed and kept us up to date all the way.
Fantastic service and good prices.