Rouse & Co. Independent Funeral Directors

5 Anthony Dumble 19th Dec 2021

Super service highly recommend mark is amazing did my dad brother and recently my princess wife his always there at the end of the phone thanks mark x

5 Ella D. 12th Dec 2021

I chose Rouse and Co to look after my loved one and me after reading their excellent reviews which showed they go the extra mile for their customers. Mark and Carrie-Anne have guided me through a very difficult time with care and kindness. I wouldn't have been able to get through everything without them. They provided me with a service which met all my expectations but which was also affordable and never tried to sell me things I didn't need or want. They consulted me at every step and Mark personally delivered my loved one to my home after cremation. I'm so happy I chose them for my loved one and myself. Thank you both Mark and Carrie-Anne.

5 Angela Ali 5th Dec 2021

I cannot thank or praise Mark and all the staff that work with or support Mark enough for the professional service and all your support that you and your staff have provided at this time. 
I will highly recommend you to anyone that would require your service without hesitation. The empathy and care shown, and detail of service provided was a comfort at this difficult time. Warmest regards Angie 

5 Sue Grech 2nd Dec 2021

Thank you Mark and team for all you did for us and for looking after my mum.

5 Zoe Hutson 1st Dec 2021

Rouse and co are absolutely amazing I'm so grateful to them as my dad was very looked after also there service was 100% perfect on everything they did. Also very welcoming and very comforting to make such hard decisions with.
1000% rouse & co
Are well recommended from me :)
I could not thank them enough

5 Zenzile Chabuka 30th Nov 2021

Being A Foreigner In A Foreign Country I Had No Idea Of Burial Preparations Nor The Arrangements. I Am Forever Grateful For Rouse And Company. They Did Everything For Us. My Gratitude To All From Rouse And Company Who Laid My Brother To Rest.

5 Lorraine Matthews 23rd Oct 2021

This is the second funeral Rouse & Co have conducted for our family within two months. Rouse & Co are extremely professional but also highly caring. Nothing is too much trouble, they go beyond the line of duty to help you in anyway they can. Both of my in laws have been in their care which l found to be very comforting as l know they are in very safe hands. Thank you so much for all the help you have given our family and the service and care you have taken with our loved ones. I highly recommend Rouse & Co, not only will you receive excellent service but they will take care of you all.

5 Jenny Blackman 17th Oct 2021

I was very anxious about arranging a funeral as I live some distance away but with one phone call and a few emails everything was arranged. I found Mark Rouse exceptionally helpful and everything went very smoothly and efficiently. I would thoroughly recommend their services.

5 Patrice Thompson 13th Oct 2021

Mark and his team at Rouse and Co. Ltd. have been absolutely amazing with the funeral arrangements of my late mother. I had contacted several other funeral homes during the process and I chose Mark who was very professional, accommodating, approachable, patient and extremely supportive. He knew his job inside and out and also kept in touch with me during the process even after the funeral service to ensure that my family and I were doing ok. I cannot thank the team enough for such an awesome job that they did for my mother and I highly recommend them to everyone. A MASSIVE THANK YOU!

5 Alison Suthers 20th Sep 2021

I really cannot praise Rouse & Co highly enough for the way they conducted my brother's funeral. I would give a minimum of five stars.

5 Chaitanyakumar patel 15th Sep 2021

Mark at Rouse & Co was very good at a difficult time for our family. Everything went smoothly and we found them very supportive and considerate through out the whole process.

5 Beatriz Machado 11th Sep 2021

Mark was amazing from day one!
We were devastated, he offered a very kind hand on the planning and everything related with our so loved one.
There was a mistake on the death certificate which stopped us from having the cremation, straight away. Mark was kind enough to check on us all the time, and patiently  waited for the correction of the error.
He sent me pictures of the coffin when my husband arrived to the crematorium, I could feel how he embraced our family from there, over the phone!  
This morning, Mark brought the ashes, it was such emotional moment, he even accepted to use my own choice for the urn. How could we had been in better hands?
With all of our greatest gratitude, Mark you have been amazing with all of us!

5 Carol Thompson 4th Sep 2021

we had never had to do this before and had no idea what to expect ,from start to finish we were helped along the way
very understanding and helpful with putting together the service we wanted nothing business like ,more like a lovely friend helping us
very reasonable with the fees much less than the previous quote from elsewhere
mark is a lovely man who made this whole sad time so much easier for us
could not have wished for better

4 Derek Lewis 9th Aug 2021

From the initial contact with Mark Rouse one had the sense that he really cared and was so respectful, gentle and extreemely kind and helpful. He made You feel that nothing was too much of a bother and treated you more like a friend than a customer without ceasing from still being very professional.

5 Glyn Thomas 5th Aug 2021

Recent, unfortunate events have led me to use Rouse and Co twice in the last 6 months.

I had no hesitation in calling Rouse and Co for the second funeral; Mark and team provided a flawless service for the first ceremony and it was a reassurance knowing that I could rely on their professionalism. On both occasions, Mark was unfailing quick to respond, helping guide through the varying processes with sensitivity and no little care, anticipating needs and ensuring everything went seamlessly.

Whilst I very much hope not to need Rouse and Co’s services again in the near future, I do wish their business all the very best! 

5 Debbie Wheatland 4th Aug 2021

Rouse & Co are the nicest people you could ever meet. Mark the director was absolutely caring, thoughtful and kind during my loss of my husband. My Pete had a lovely service and I can't thank them enough.
Thank you Mark

5 Lorraine Matthews 1st Aug 2021

Mark arranged for my father-in-laws direct cremation. Our family had never dealt with a direct funeral before. We found it very hard to come to terms with. From the moment we asked Rouse & Co to proceed with the arrangements Mark went and picked up my father- in-law as Mark wanted him in his care. Everything was explained to us step by step. Mark and his team are 100% professionals. The compassion and  attention to detail and are wonderful at this very stressful time. I highly recommend these funeral director to take your beloved ones on their final journey.

5 Hitesh Acharya 28th Jul 2021

I cannot thank Rouse & Co enough for the extremely professional and kind service they have provided for my brother's funeral. Our family have used Rouse & Co several times in recent years so I had no hesitation to use them again for my brother.

During such a stressful time, I really appreciated the support my family received from Mark Rouse.
All our phone calls were returned quickly and helpful advice was provided from start to finish. My brothers funeral service was conducted with dignity and professionalism and this was due to the kindness and expertise of Rouse & Co.

The cost of the funeral was also very reasonable for the high quality service we received.

I have no hesitation in recommending the company to others.

Thank you Rouse & Co.

5 Andrew Mulley 28th Jul 2021

Start to finish Rouse & Co were perfect for me. I've had bad experiences in the past so Rouse & Co came recommended by a close friend. I know I was a tricky customer for them - I was hard to get ahold of and always made changes - at no point did I feel pressured or that I was asking too much. A polite and personal service where we didn't feel like just another funeral. They created a special send off for my brother to be proud of.

5 Anita Stewart 23rd Jul 2021

I was recommended to use Rouse & Co. From the moment I called them everything felt so much easier as I really didn’t know where to start. They recommended other services to me which all coincided with the funeral. They were extremely helpful, kind, professional and I could not of asked for a better friendlier service. They truly were amazing. They kept me informed regarding collecting nan, ashes and even dropped nan back to us. The premises are lovely and peaceful. I would highly recommend them to anyone who needs this service. Thank you so much Rouse & Co for making such a hard time so much easier :-) 

5 Eva Martinho-Corbishley 6th Jul 2021

From the first conversation I had with Mark (Rouse) I was struck by his warmth and sensitivity. He really organised a beautiful send off for my Mum and I will always be grateful to him. Everything was clear from the outset and went so smoothly. I would highly recommend him to everyone.

5 Babz Amusan 30th Jun 2021

The service and care that Rouse & Co provided was absolutely flawless, every thing was arranged and executed smoothly. Mark was always available and willing to help. Please don't go anywhere else. Give Mark a call at Rouse and your loved one will be treated with the care they deserved. I can't recommend them enough. Thanks Mark and team for taking care Dad's farewell for us.

5 Eamonn Davern 22nd Jun 2021

Mark I just want to say thank you for making a horrible process as stress free as it was possible.... your help and support was needed and you were there for us.
This is why Michelle chose you to see her dad off so it was only right that I again called on your services.
Many thanks.
Dav

5 Monina Malemab 11th Jun 2021

Very good value for money. The funeral director (Mark) presented us with all the options available without rushing us to make any decisions. He was very patient, understanding & flexible especially when we kept changing our minds. He is very reliable answering messages promptly and very honest providing details and suggestions of what we can and can't do (during lockdown) beforehand allowing us to better plan Dad's funeral. The funeral service itself was so well organised, precise and solemn and the journey to the Church and cemetery was not rushed. He has excellent people skills & good understanding of the nature of such sad occasion that speaking to him feels like talking to a friend rather than a business organising your love ones funeral (we had this experience with one high street funeral director who did my Auntie's funeral). Glad to have chosen Rouse as it has saved us quite a sum and still got a really lovely send off for Dad.

5 Edwige Yeared 5th Jun 2021

The Best !!
Thank You ....!!