Rouse & Co. Independent Funeral Directors

288 reviews

An independent funeral directors in Croydon, serving the local community with bespoke funeral arrangements.

Latest Verified Reviews

Andres Biondi 22nd Feb 2024

Mark and the team did a wonderful job helping me navigate the entire process for my mother's funeral.

Janet Davies 19th Feb 2024

Thank you, rouse and Co. for your care and consideration. You listened carefully to all our - sometimes strange - requests, and you carried out everything for us with the utmost courtesy and consideration. We would be very happy to recommend your services to anyone who suffers a bereavement. Janet and Stephen

Arti Chauhan 19th Feb 2024

Mark and Louise were so easy to talk to. They answered all my questions via email, txt or phonecall. Nothing was too much for them. They gave advice and explained how things would be on the day to a tee. We were able to use their chapel to say goodbye to my father before his funeral.  Fantastic service and would highly recommend them.  Arti

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 020 8051 9537

About Us

Rouse & Co. Independent Funeral Directors in Croydon are available around the clock, ready to help arrange bespoke funerals for the local community.

Carrie-Anne, and Mark Rouse have close to four decades worth of combined experience and together with their caring team they are able to assist in any funeral; whether that be a traditional religious funeral or celebrations of life.

Rouse & Co. Independent Funeral Directors are ready to help arrange everything from bespoke hearses, including horsedrawn, motorcycle and more options, through to professional videography and photography.

They can arrange for memorial jewellery and keepsakes to be crafted. They are also able to provide unique and personal headstones and monuments for your loved one’s grave.

Their funeral home in Croydon has a tranquil chapel of rest as well as private consultation rooms where you can discuss funeral arrangements. They are happy to arrange call outs so you can talk through arrangements in the comfort of your own home.

Call Rouse & Co. Independent Funeral Directors in Croydon today to begin arranging the best funeral possible for your loved one.

Verified Reviews

Verified Reviews

  • 5 Andres Biondi 22nd Feb 2024

    Mark and the team did a wonderful job helping me navigate the entire process for my mother's funeral.

    Mark Rouse replied
    Thank you Andres for your lovely words
  • 5 Janet Davies 19th Feb 2024

    Thank you, rouse and Co. for your care and consideration. You listened carefully to all our - sometimes strange - requests, and you carried out everything for us with the utmost courtesy and consideration.
    We would be very happy to recommend your services to anyone who suffers a bereavement.
    Janet and Stephen

    Mark Rouse replied
    Thank You so Much Janet for your lovely words
  • 5 Arti Chauhan 19th Feb 2024

    Mark and Louise were so easy to talk to. They answered all my questions via email, txt or phonecall. Nothing was too much for them. They gave advice and explained how things would be on the day to a tee. We were able to use their chapel to say goodbye to my father before his funeral. 
    Fantastic service and would highly recommend them. 
    Arti

    Mark Rouse replied
    Thank You so Much Arti for your lovely words
  • 5 Phil Jenkins 9th Feb 2024

    Mark and his staff were wonderful making a very hard occasion go smoothly with the highest level of compassion. From the first phone call to them dropping us off for the celebration of my mother’s life they did everything possible to make sure it was what our family had envisioned. 5 stars really isn’t enough. 10 would be far more deserving. Thank you Mark and all your amazing staff. 

    Mark Rouse replied
    Thank you so much Phil for your lovely words
  • 5 Nan Tewari 4th Feb 2024

    * Rouse and Co are truly synonymous with excellent customer service. It was evident from the first contact that Louise, Mark and Carrie-Anne know their business and are actively interested in doing a good job.

    ** I received prompt replies to my e-mails and all issues were resolved smoothly. I felt entirely supported throughout the process by the seamless combination of efficiency, warmth and kindness displayed by the team.

    *** The thoroughly professional team at Rouse and Co are truly to be commended for having delivered a service of such exceptional quality. This was a truly memorable experience, for all the right reasons.

    Mark Rouse replied
    Thank you so much Nan for your lovely words
  • 5 Barbara Clarke 3rd Feb 2024

    This is the 3rd time I've used their service ,so it speaks for itself.
    Mark Rouse is professional, compassionate, patient and understanding, as are all his team.
    My loved ones were treated with utmost care and dignity.
    I would have no hesitation in recommending Rouse &Co to anyone.

    Mark Rouse replied
    Thank you Barbara for you lovely words
  • 5 Dania Gorodi 1st Feb 2024

    I am grateful for your caring, professional service. Much appreciated was your kind and thoughtful offer to see my mum every day before funeral. You are simply the best and i had managed 2 funerals previously. Nothing compared to the brilliant service i had from your firm. You thought of everything i need and took care of it all. I cannot thank you enough. My mum's funeral was perfect

    Mark Rouse replied
    Thank you so much Dania
  • 5 Amy Seaton 29th Jan 2024

    It is difficult loosing a loved one, the pain, the worry of having to arrange a funeral etc. Mark & Louise took all that stress away from us. They met our needs, they treated us as a family and my beloved Nan with respect, kindness and care. All the questions we had and the empathy and reassurance that they provided us.. nothing was ever too much for them. They made sure my nan had the send off that she truly deserved. Mark & Louise and the rest of the team at Rouse & Co you are absolutely honoured for what you do for bereaved families, the love, the dedication and the effort that you provide to make sure we are happy is breath taking. The turn out for my nans funeral couldn’t have been any better, it was everything and more & that’s thanks to you guys!
    Rouse & Co, as a family we honestly couldn’t thank you enough. 

    Love Amy-May & Beverley & on behalf of the Seaton Family x 

    Mark Rouse replied
    Thank you so much Amy
  • 5 Samantha Kelly 19th Jan 2024

    I would highly recommend Rouse and Co. They made a really horrible time so much easier. They were so lovely and done everything they could to help with any and all funeral arrangements. You can tell it’s not just a job to them, they really do care and accommodated my family all the way through the process. 
    I’ve never arranged a funeral before but I know who I will be using whenever I have to arrange another. 
    So grateful to Louise,Mark and their team they honestly were amazing!!
    The celebrant Katie Costello was incredible!! You would think she knew my auntie because she captured her so beautifully in what she wrote.
    Highly recommend them

    Mark Rouse replied
    Thank you so much Sam.
  • 5 Elaine Brooker 15th Jan 2024

    From the moment I was recommended to Rouse &Co I was amazed at how simple everything was as they organised so much for me. The empathy shown was exceptional and I would have no hesitation to recommend them to anyone. Thank you Mark. Louise and all the staff involved. You made a difficult and sad time the most stress free that I would not have imagined. My gratitude goes more than words. 

    Mark Rouse replied
    Thank You Elaine for your kind words
  • 5 Debbie Dowding 14th Jan 2024

    I cannot recommend Mark and Louse Rouse more highly. They have held our hands through the loss of both my Mum and Dad. They are kind, gentle but also super efficient and are always ahead of the game in terms of what needs to be done next but without any pressure. And they can take stress themselves - so calm when I got stuck on a closed motorway with less than an hour before the funeral was due to start. Amazing people, thank you 

    Mark Rouse replied
    Thank You Debbie for your kind words
  • 5 Kate Nicol 13th Jan 2024

    Mark Rouse and Co. Were exceptional from the beginning helping us choose what type of funeral and guiding us all the way through.  Time that is already difficult was made that little bit easier. Thank you. 

    Mark Rouse replied
    Thank You Kate for the kind words
  • 5 Vernon Wright 9th Jan 2024

    Simply put: Rouse & Co, through the assistance provided by their staff (principally, Louise and Mark ) ensured that from the commencement to completion of funerary arrangements, a seamless first class service was provided!

    I have no hesitation in recommending their services.

    V. Wright

    Mark Rouse replied
    Thank You Vernon for your lovely words
  • 5 Caroline Miller 8th Jan 2024

    From the very first phone call Mark and Louise have been nothing short of amazing. They made the whole process so bearable, nothing was too much for them. They are caring and understanding. They dealt with the passing of my father with respect and care at all times. If you have lost a loved one trust and believe that you will be in great hands with Mark and Louise. Thank you for making my dad's send off go smoothly.

    Mark Rouse replied
    Thank You Caroline for your lovely words
  • 5 Tracy Hook 18th Dec 2023

    They are Amazing, at such an emotional time for the family I didn’t have to worry about anything. They looked after my mum like she was their own. They are all amazing. 

    Mark Rouse replied
    Thank you Tracy.
  • 5 Sue Brewer 15th Dec 2023

    We received an excellent service from Mark and Louise for my father’s funeral recently. We did not hesitate in using their services again, as they arranged the funeral for my mother almost 3 years ago. On both occasions they were kind, caring and gave great guidance along the way at a very upsetting time. We would highly recommend Rouse and Co. 

    Mark Rouse replied
    Thank you Sue.
  • 5 Richard Fountain 10th Dec 2023

    The team were simply amazing. So very compassionate and understanding. They all work towards making what is an extremely difficult and emotional time a little easier.

    I would highly recommend this company and would personally like to thank Mark and all the team for everything they did for me & my late Dad. 

    Mark Rouse replied
    Thank you Richard.
  • 5 Jeeva Beckett 27th Nov 2023

    Thank you to Rouse and Co for being wonderful and sensitive funeral directors. They did a stellar job of handling my late mother's funeral. I would not hesitate to reccommend them to anyone who wishes to deal with a professional company who lends a personal, kind and thoughtful touch to the process.

    Mark Rouse replied
    Thank you Jeeva.
  • 5 Joanne Simmonds 24th Nov 2023

    Excellent service.  Mark and his team went above and beyond expectations to make a very hard time perfect.

    Mark Rouse replied
    Thank you Joanne.
  • 5 Sarita Ferns 21st Nov 2023

    Rouse & Co were amazing. They did a fantastic job. Their customer services are excellent. They do go that extra mile for you. Would highly recommend their services.

    Mark Rouse replied
    Thank you Sarita for your kind words
  • 5 Matthew Childs 13th Nov 2023

    Rouse and Co provided the most beautiful day we could have possibly imagined for Nan. Everything was organised meticulously, from the service to the celebrant and the flowers. They were so supportive throughout - nothing was too much trouble, and had an amazing personal touch which can only be achieved by being a small independent director. Thank you so much!

    Mark Rouse replied
    Thank you Matt, for your kind words
  • 5 Mrs Sue 8th Nov 2023

    I personally found Mark’s comforting voice from the off-set (on our first call) very soothing and reassuring!

    His compassion and the  knowledge he imparted from our first call was priceless given we were in shock, turmoil and disbelief at the sudden passing of our dear brother; it really made a difference!

    And mark didnt disappoint on meeting him as you really get a sense of Mark’s genuine compassion; he really cares and isn’t just about “the job” as every interaction with me thereafter was given with due care and empathy making sure I was comfortable and my needs were met every step of the way!

    Thank you Mark 🙏🏽❤️

    Mark Rouse replied
    Dear Sue, thank you so much for your review.
    Best wishes to you all.
    Mark
  • 5 Jacqui Thorley 3rd Nov 2023

    From Louise taking my brother's initial enquiry, to the excellent planning on the day of the funeral,I cannot fault Rouse and would highly recommend them.

    Mark Rouse replied
    Thank You for your lovely words
  • 5 Lee Dipple 2nd Nov 2023

    my mum's funeral was very recent and due to the circumstances of my mum's death, it wasn't what you call normal. As soon as I walked in and spoke to louise I knew straight away I was in the right funeral directors. The whole team are not only amazing and totally professional but they went above and beyond to help me and husband with our grief. Louise made the process as easy and stress free as she possibly could, i cannot thank her enough.
    I also would like to mention a very big thank you to Katie, she was our celebrant and was  appointed to us by Louise. 
    Thank you Sara & Lee.

    Mark Rouse replied
    Thank you so much for the lovely words
  • 5 Paul Stark 26th Oct 2023

    Highly recommended. Very professional and provided the service we required at a price well below the established big companies.

    Mark Rouse replied
    Thank You for your kind words

Address
10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Andres Biondi 22nd Feb 2024

Mark and the team did a wonderful job helping me navigate the entire process for my mother's funeral.

Janet Davies 19th Feb 2024

Thank you, rouse and Co. for your care and consideration. You listened carefully to all our - sometimes strange - requests, and you carried out everything for us with the utmost courtesy and consideration. We would be very happy to recommend your services to anyone who suffers a bereavement. Janet and Stephen

Arti Chauhan 19th Feb 2024

Mark and Louise were so easy to talk to. They answered all my questions via email, txt or phonecall. Nothing was too much for them. They gave advice and explained how things would be on the day to a tee. We were able to use their chapel to say goodbye to my father before his funeral.  Fantastic service and would highly recommend them.  Arti

Reviews
Crematorium
Cemetery
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  • Mitcham Road Cemetery

    Croydon, CR9 3AT

  • South London Crematorium

    London, SW16 5JG

  • West Norwood Crematorium

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  • Hither Green Crematorium

    London, SE6 1TP

  • Greenlawn Memorial Park Cemetery

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  • Beckenham Cemetery and Crematorium

    Beckenham, BR3 4TD

  • St Lukes Cemetery

    Bromley, BR2 8EH

  • Biggin Hill Cemetery

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  • London Road Cemetery (Bromley)

    Bromley, BR1 3RR

  • Bromley Hill Cemetery

    Bromley, BR1 4JU

  • Grove Park Cemetery

    Catford, SE12 9PU

  • Hither Green Cemetery

    Catford, SE6 1JX

  • Oxted Burial Ground

    Oxted, RH8 9NB

  • London Road Cemetery Mitcham

    Mitcham, CR4 3LA

  • Camberwell New Cemetery

    Camberwell, SE23 3RD

  • Chislehurst Cemetery

    Sidcup, BR7 6HF

  • Eternal Gardens Muslim Burial Ground

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  • GreenAcres Kemnal Park Cemetery and Ceremonial Park

    Bromley, BR7 6RR

  • Brockley Cemetery

    Brockley, SE4 2QY

Update

Prices vary by time and day of week