Rouse & Co. Independent Funeral Directors

294 reviews

An independent funeral directors in Croydon, serving the local community with bespoke funeral arrangements.

Latest Verified Reviews

Dean Woodhams 18th Mar 2024

Thank you so much for a helpful and totally professional service.you made the service so special for my dads day.thank you so much.you be hard to beat and special thanks to katie( celebrant)

Paul Woodhams 18th Mar 2024

The support and service offered by Mark and his team was first class. 

Karen Hanby 17th Mar 2024

From the minute I contacted Mark and Louise they helped me through a very difficult time. They listened and advised when I needed it. They gave my dad a brilliant send off and I really couldn’t have asked for more. They were always available at any time for any questions I had and to be honest if it wasn’t for there support and guidance and don’t know how I would have coped  Thank you to all of you at Rouse you made a very difficult time so much easier 

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 020 8051 9537

About Us

Rouse & Co. Independent Funeral Directors in Croydon are available around the clock, ready to help arrange bespoke funerals for the local community.

Carrie-Anne, and Mark Rouse have close to four decades worth of combined experience and together with their caring team they are able to assist in any funeral; whether that be a traditional religious funeral or celebrations of life.

Rouse & Co. Independent Funeral Directors are ready to help arrange everything from bespoke hearses, including horsedrawn, motorcycle and more options, through to professional videography and photography.

They can arrange for memorial jewellery and keepsakes to be crafted. They are also able to provide unique and personal headstones and monuments for your loved one’s grave.

Their funeral home in Croydon has a tranquil chapel of rest as well as private consultation rooms where you can discuss funeral arrangements. They are happy to arrange call outs so you can talk through arrangements in the comfort of your own home.

Call Rouse & Co. Independent Funeral Directors in Croydon today to begin arranging the best funeral possible for your loved one.

Verified Reviews

Verified Reviews

  • 5 Dean Woodhams 18th Mar 2024

    Thank you so much for a helpful and totally professional service.you made the service so special for my dads day.thank you so much.you be hard to beat and special thanks to katie( celebrant)

    Mark Rouse replied
    Thank you Dean for your lovely words
  • 5 Paul Woodhams 18th Mar 2024

    The support and service offered by Mark and his team was first class. 

    Mark Rouse replied
    Thank you Paul
  • 5 Karen Hanby 17th Mar 2024

    From the minute I contacted Mark and Louise they helped me through a very difficult time. They listened and advised when I needed it. They gave my dad a brilliant send off and I really couldn’t have asked for more. They were always available at any time for any questions I had and to be honest if it wasn’t for there support and guidance and don’t know how I would have coped 
    Thank you to all of you at Rouse you made a very difficult time so much easier 

    Mark Rouse replied
    Thank you for your lovely words Karen
  • 5 Velichka Aydarova 14th Mar 2024

    Excellent and caring 

    Mark Rouse replied
    Thank you Velichka
  • 5 Paresh Patel 12th Mar 2024

    Mark and his colleagues were very helpful and respectful in helping with the funeral arrangements for my father. We could not fault in anyway the services they provided us during this time.

    Mark Rouse replied
    Thank You Paresh for a lovely review
  • 5 Angela Webb 2nd Mar 2024

    When we first contacted Mark we had already been through a heart breaking four weeks. We were immediately reassured that everything would be carried out in a quiet and dignified manner. Louise looked after us and nothing was too much trouble. Thank you all once more for holding our hands through this difficult time.

    Angela

    Mark Rouse replied
    Thank You Angela for yourlovely words
  • 5 Andres Biondi 22nd Feb 2024

    Mark and the team did a wonderful job helping me navigate the entire process for my mother's funeral.

    Mark Rouse replied
    Thank you Andres for your lovely words
  • 5 Janet Davies 19th Feb 2024

    Thank you, rouse and Co. for your care and consideration. You listened carefully to all our - sometimes strange - requests, and you carried out everything for us with the utmost courtesy and consideration.
    We would be very happy to recommend your services to anyone who suffers a bereavement.
    Janet and Stephen

    Mark Rouse replied
    Thank You so Much Janet for your lovely words
  • 5 Arti Chauhan 19th Feb 2024

    Mark and Louise were so easy to talk to. They answered all my questions via email, txt or phonecall. Nothing was too much for them. They gave advice and explained how things would be on the day to a tee. We were able to use their chapel to say goodbye to my father before his funeral. 
    Fantastic service and would highly recommend them. 
    Arti

    Mark Rouse replied
    Thank You so Much Arti for your lovely words
  • 5 Phil Jenkins 9th Feb 2024

    Mark and his staff were wonderful making a very hard occasion go smoothly with the highest level of compassion. From the first phone call to them dropping us off for the celebration of my mother’s life they did everything possible to make sure it was what our family had envisioned. 5 stars really isn’t enough. 10 would be far more deserving. Thank you Mark and all your amazing staff. 

    Mark Rouse replied
    Thank you so much Phil for your lovely words
  • 5 Nan Tewari 4th Feb 2024

    * Rouse and Co are truly synonymous with excellent customer service. It was evident from the first contact that Louise, Mark and Carrie-Anne know their business and are actively interested in doing a good job.

    ** I received prompt replies to my e-mails and all issues were resolved smoothly. I felt entirely supported throughout the process by the seamless combination of efficiency, warmth and kindness displayed by the team.

    *** The thoroughly professional team at Rouse and Co are truly to be commended for having delivered a service of such exceptional quality. This was a truly memorable experience, for all the right reasons.

    Mark Rouse replied
    Thank you so much Nan for your lovely words
  • 5 Barbara Clarke 3rd Feb 2024

    This is the 3rd time I've used their service ,so it speaks for itself.
    Mark Rouse is professional, compassionate, patient and understanding, as are all his team.
    My loved ones were treated with utmost care and dignity.
    I would have no hesitation in recommending Rouse &Co to anyone.

    Mark Rouse replied
    Thank you Barbara for you lovely words
  • 5 Dania Gorodi 1st Feb 2024

    I am grateful for your caring, professional service. Much appreciated was your kind and thoughtful offer to see my mum every day before funeral. You are simply the best and i had managed 2 funerals previously. Nothing compared to the brilliant service i had from your firm. You thought of everything i need and took care of it all. I cannot thank you enough. My mum's funeral was perfect

    Mark Rouse replied
    Thank you so much Dania
  • 5 Amy Seaton 29th Jan 2024

    It is difficult loosing a loved one, the pain, the worry of having to arrange a funeral etc. Mark & Louise took all that stress away from us. They met our needs, they treated us as a family and my beloved Nan with respect, kindness and care. All the questions we had and the empathy and reassurance that they provided us.. nothing was ever too much for them. They made sure my nan had the send off that she truly deserved. Mark & Louise and the rest of the team at Rouse & Co you are absolutely honoured for what you do for bereaved families, the love, the dedication and the effort that you provide to make sure we are happy is breath taking. The turn out for my nans funeral couldn’t have been any better, it was everything and more & that’s thanks to you guys!
    Rouse & Co, as a family we honestly couldn’t thank you enough. 

    Love Amy-May & Beverley & on behalf of the Seaton Family x 

    Mark Rouse replied
    Thank you so much Amy
  • 5 Samantha Kelly 19th Jan 2024

    I would highly recommend Rouse and Co. They made a really horrible time so much easier. They were so lovely and done everything they could to help with any and all funeral arrangements. You can tell it’s not just a job to them, they really do care and accommodated my family all the way through the process. 
    I’ve never arranged a funeral before but I know who I will be using whenever I have to arrange another. 
    So grateful to Louise,Mark and their team they honestly were amazing!!
    The celebrant Katie Costello was incredible!! You would think she knew my auntie because she captured her so beautifully in what she wrote.
    Highly recommend them

    Mark Rouse replied
    Thank you so much Sam.
  • 5 Elaine Brooker 15th Jan 2024

    From the moment I was recommended to Rouse &Co I was amazed at how simple everything was as they organised so much for me. The empathy shown was exceptional and I would have no hesitation to recommend them to anyone. Thank you Mark. Louise and all the staff involved. You made a difficult and sad time the most stress free that I would not have imagined. My gratitude goes more than words. 

    Mark Rouse replied
    Thank You Elaine for your kind words
  • 5 Debbie Dowding 14th Jan 2024

    I cannot recommend Mark and Louse Rouse more highly. They have held our hands through the loss of both my Mum and Dad. They are kind, gentle but also super efficient and are always ahead of the game in terms of what needs to be done next but without any pressure. And they can take stress themselves - so calm when I got stuck on a closed motorway with less than an hour before the funeral was due to start. Amazing people, thank you 

    Mark Rouse replied
    Thank You Debbie for your kind words
  • 5 Kate Nicol 13th Jan 2024

    Mark Rouse and Co. Were exceptional from the beginning helping us choose what type of funeral and guiding us all the way through.  Time that is already difficult was made that little bit easier. Thank you. 

    Mark Rouse replied
    Thank You Kate for the kind words
  • 5 Vernon Wright 9th Jan 2024

    Simply put: Rouse & Co, through the assistance provided by their staff (principally, Louise and Mark ) ensured that from the commencement to completion of funerary arrangements, a seamless first class service was provided!

    I have no hesitation in recommending their services.

    V. Wright

    Mark Rouse replied
    Thank You Vernon for your lovely words
  • 5 Caroline Miller 8th Jan 2024

    From the very first phone call Mark and Louise have been nothing short of amazing. They made the whole process so bearable, nothing was too much for them. They are caring and understanding. They dealt with the passing of my father with respect and care at all times. If you have lost a loved one trust and believe that you will be in great hands with Mark and Louise. Thank you for making my dad's send off go smoothly.

    Mark Rouse replied
    Thank You Caroline for your lovely words
  • 5 Tracy Hook 18th Dec 2023

    They are Amazing, at such an emotional time for the family I didn’t have to worry about anything. They looked after my mum like she was their own. They are all amazing. 

    Mark Rouse replied
    Thank you Tracy.
  • 5 Sue Brewer 15th Dec 2023

    We received an excellent service from Mark and Louise for my father’s funeral recently. We did not hesitate in using their services again, as they arranged the funeral for my mother almost 3 years ago. On both occasions they were kind, caring and gave great guidance along the way at a very upsetting time. We would highly recommend Rouse and Co. 

    Mark Rouse replied
    Thank you Sue.
  • 5 Richard Fountain 10th Dec 2023

    The team were simply amazing. So very compassionate and understanding. They all work towards making what is an extremely difficult and emotional time a little easier.

    I would highly recommend this company and would personally like to thank Mark and all the team for everything they did for me & my late Dad. 

    Mark Rouse replied
    Thank you Richard.
  • 5 Jeeva Beckett 27th Nov 2023

    Thank you to Rouse and Co for being wonderful and sensitive funeral directors. They did a stellar job of handling my late mother's funeral. I would not hesitate to reccommend them to anyone who wishes to deal with a professional company who lends a personal, kind and thoughtful touch to the process.

    Mark Rouse replied
    Thank you Jeeva.
  • 5 Joanne Simmonds 24th Nov 2023

    Excellent service.  Mark and his team went above and beyond expectations to make a very hard time perfect.

    Mark Rouse replied
    Thank you Joanne.

Address
10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Dean Woodhams 18th Mar 2024

Thank you so much for a helpful and totally professional service.you made the service so special for my dads day.thank you so much.you be hard to beat and special thanks to katie( celebrant)

Paul Woodhams 18th Mar 2024

The support and service offered by Mark and his team was first class. 

Karen Hanby 17th Mar 2024

From the minute I contacted Mark and Louise they helped me through a very difficult time. They listened and advised when I needed it. They gave my dad a brilliant send off and I really couldn’t have asked for more. They were always available at any time for any questions I had and to be honest if it wasn’t for there support and guidance and don’t know how I would have coped  Thank you to all of you at Rouse you made a very difficult time so much easier 

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