Rouse & Co. Independent Funeral Directors

416 reviews

Call 24 hours

An independent funeral directors in Croydon, serving the local community with bespoke funeral arrangements.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • SAIF Member

    Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.

    What they do

    • Inspects businesses before granting membership
    • Represents independent and family-owned funeral directors
    • Offers free, independent arbitration if something goes wrong

About Us

Rouse & Co. Independent Funeral Directors in Croydon are available around the clock, ready to help arrange bespoke funerals for the local community.

Carrie-Anne, and Mark Rouse have close to four decades worth of combined experience and together with their caring team they are able to assist in any funeral; whether that be a traditional religious funeral or celebrations of life.

Rouse & Co. Independent Funeral Directors are ready to help arrange everything from bespoke hearses, including horsedrawn, motorcycle and more options, through to professional videography and photography.

They can arrange for memorial jewellery and keepsakes to be crafted. They are also able to provide unique and personal headstones and monuments for your loved one’s grave.

Their funeral home in Croydon has a tranquil chapel of rest as well as private consultation rooms where you can discuss funeral arrangements. They are happy to arrange call outs so you can talk through arrangements in the comfort of your own home.

Call Rouse & Co. Independent Funeral Directors in Croydon today to begin arranging the best funeral possible for your loved one.

What Families Say

AI Summary

Many families describe Mark and Louise as their main points of contact, and repeatedly mention how these staff members guided them through arrangements with patience and availability, often remaining accessible outside normal hours. Families emphasise the personal and attentive approach throughout planning, noting that nothing felt like too much trouble and that they were kept informed at each stage.

On the day of the funeral itself, families consistently highlight how smoothly events ran, with Mark and the team ensuring the service was dignified and well-organised, and that they felt supported and guided through the experience rather than left to worry about logistics or details.

Several families comment on the value for money, noting that Rouse's prices were notably lower than other funeral directors they approached, yet the quality of service did not reflect this difference—if anything, they felt they received better care than they might have expected for the cost.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Geoff Levitt 2nd Mar 2025

    Absolutely fantastic service thank you Mark, Louise, & Grace.

    Mark Rouse replied
    Thank you Geoff for your lovely review
  • 5 Romit Banerji 28th Feb 2025

    We recently had the difficult task of arranging a funeral for a loved one, and I can’t express enough how grateful I am for the exceptional service we received from Mark, Louise and team at Rouse & Co Funeral Directors. 
    From the moment we contacted them, their professionalism, kindness, and attention to detail were outstanding. They took the time to listen to our wishes and ensured that every step of the process was handled with care and respect.




    What stood out the most was their genuine empathy and support during such a challenging time. They guided us through every decision with patience and understanding, making the entire process as smooth as possible. The funeral itself was beautifully organized, with every detail thoughtfully arranged, and it truly honored the memory of our loved one.




    I highly recommend Mark and his team to anyone in need of funeral services. Their dedication to providing compassionate, personalized care is truly remarkable. Thank you for making such a difficult time more manageable with your professionalism and kindness.

    Mark Rouse replied
    Thank you Romit for your lovely review
  • 5 Herman Anderson 23rd Feb 2025

    They were so professional polite reliable and punctual couldn’t really fault them hence the 5 star review.
    Very impressed.

    Mark Rouse replied
    Thank you Herman for a lovely review
  • 5 Dean Anderson 23rd Feb 2025

    After a bad experience with a previous Funeral Company, Mark, Louise and the team took us on at very short notice and made everything happen for us. They were not only professional but listened and understood everything we needed. I would highly recommend Rouse & Co. They will sure to make the process easy during your difficult time. Thank you Mark and team. All the best!

    Mark Rouse replied
    Thank you Dean for a lovely review
  • 5 Kevin Green 17th Feb 2025

    Brilliant service. No questions were not answered. Everything we agreed was done with no fuss. Mark and the team made the day as memorable as can be. 
    Will recommend rouse & co to friends. 

    Mark Rouse replied
    Thank you Kevin for the lovely review
  • 5 Diane Benham 30th Jan 2025

    Highly recommend Rouse & Co.
    From our first contact via telephone and then throughout the process, Mark and his team have been exceptional, always on hand to help. I cannot thank them enough for all they have done

    Mark Rouse replied
    Thank you Diane
    for your lovely review
  • 5 Jason Clarke 27th Jan 2025

    Excellent service in complex circumstances. All was done with care, attentiveness and kindness. I thoroughly recommend this excellent company.

    Mark Rouse replied
    Thank you Jason for leaving a lovely review
  • 5 Mrs Evans 23rd Jan 2025

    Very welcoming, respectful lovely warm environment,listened very carefully about our fears and wishes.
    Everyone we came into contact was lovely we felt at ease
    We really appreciate the lack of "dramatic" décor and the mauve.
    We kept informed All the way.
    Thanks to them

    Mark Rouse replied
    Thank you Mrs Evans for leaving a lovely review
  • 5 Emma Millard 20th Jan 2025

    Louise and Mark from Rouse & Co looked after our needs perfectly and looked after our baby girl while in their care. All of our requests were met and their recommendations for flowers and funeral celebrant were perfect. Thank you. Emma Millard

    Mark Rouse replied
    Thank you Emma,
    for leaving a lovely review
  • 5 Jo Thorpe 17th Jan 2025

    Rouse & Co were excellent and I will recommend them to absolutely everyone.
    They made us all feel at ease and so welcome and helped us organise everything and they were always there if we needed them, day or night with any questions. Sending Love & Thank you for everything X❤️💙

    Mark Rouse replied
    Thank you Jo for a lovely review
  • 5 Shane Patel 3rd Jan 2025

    Personal, attentive and respectful. Really took care of my grandma and went above and beyond. Their service was excellent.

    Mark Rouse replied
    Thank you Shane for a lovely review
  • 5 Nick Kay 25th Nov 2024

    Best service we ever had , from beginning to end , nothing was a problem or to much for them .
    Always use them ! The whole team was excellent. 

    Mark Rouse replied
    Thank you Nick for a lovely review
  • 5 Patricia Fuller 24th Nov 2024

    very good and very caring all round great company to work with and gave my brother a fantastic send off.

    Mark Rouse replied
    Thank you For your review
  • 5 Phillipa Lewis 23rd Nov 2024

    Wow what amazing people and service. They just made everything so easy for me. Such a personal service. From picking my Dad up personally to knowing who I was when I popped in. Nothing was too much trouble and I’m forever grateful I chose them. 

    Mark Rouse replied
    Thank you Phillipa for your review
  • 5 Charles Sexton 16th Nov 2024

    Our family were once again delighted with the friendly and professional care from Mark and his team that we have come to expect. It was so good to deal with an independent funeral directors that offers a competitive and totally professional service.

    Mark Rouse replied
    Thank you Charles for you review
  • 5 Charlotte Fitzell 8th Nov 2024

    Very professional

    Mark Rouse replied
    Thank you Charlotte
  • 5 Felix Plazza 13th Oct 2024

    Very good service at fair prices. Very responsive and made it easy to deal with things in a difficult time. Thank you.

    Mark Rouse replied
    Thank you Felix for a lovely review
  • 5 Wendy Lloyd 4th Oct 2024

    A wonderful caring service from start to finish, giving a personal family touch and I would highly recommend

    Mark Rouse replied
    Thank you Wendy for a lovely review 
  • 5 Clare Green 27th Sep 2024

    I, rather nervously, turned to Rouse when our local Funeral Director found that they could not manage the date we wanted. But I needn't have been. Mark & his staff were brilliant - friendly, kind, caring & professional.

    Mark Rouse replied
    Thank you Claire for a lovely review 
  • 5 Aanzi Albert 22nd Sep 2024

    Mark went above and beyond for our father’s funeral.
    Funerals are a very stressful time for the family, if done well it make an impact on how they grieve. Mark made the process seamless for us, and was patient & accommodating when we needed adjustments to be made.
    We cannot recommend the family at Rouse &co enough and thank them enough for how much they helped us give my dad the send off he deserved. 

    Mark Rouse replied
    Thank you so much Aanzi.
  • 5 Natalie Downes 16th Sep 2024

    They went above and beyond to make sure my dad had a perfect send off.

    Mark Rouse replied
    Thank you Natalie for your review
  • 5 Michelle Wheatley 6th Sep 2024

    Rouse & Co Provided such a caring & compassionate service . They were available for every question or amendment we wanted,  often late into the night . They treated our family like we were the only
    family they were dealing with , when actually there were others but we were never made to feel like anything was an issue , everything was dealt with , with such compassion & gentleness. Thank you for everything.

    Mark Rouse replied
    Thank you Michelle for your lovely review
  • 5 Belands Parchment 25th Aug 2024

    Very courteous, supportive and Caring, an overall excellent service all round. 

    Highly recommend for price and  all matters of concern. 

    Above and beyond expectations.  

    Mark Rouse replied
    thank you Belands for your lovely review
  • 5 Robert Pendry 24th Aug 2024

    Incredible people who provide a first class service and being family run makes the service they provide feel so personal.
    We had a few issues on the day of the funeral as we had so many more people than expected. Rouse and Co sorted out the issues that arose with no fuss and remarkable speed. They delt with everything leading up to the day. All of that meant the day passed as best as it could as I didn’t have to worry about any details. I could truly focus on my difficult day.

    Mark Rouse replied
    Thank you Rob for the lovely words
  • 5 Annette Pinnell 24th Aug 2024

    My family chose Rouse & Co for my sister's funeral because we were immediately met with kindness and sensitivity from Louise. We were able to trust that my dear sister was being placed into their good and honest care. Every step of the way, options for the service were explained to us and they had all the time and patience needed while we chose music, photographs and flowers for the funeral service.
    On the day of the funeral, all our choices were delivered perfectly. Mark was our excellent, discreet and perfectly presented undertaker who taught our sons to be pall bearers with patience and had kind, gentle words for us all. The limousine we travelled in was in perfect condition and our chauffeur drove with great care and was very helpful, assisting my elderly mum into the car.
    Finally to add that not only was there kindness and efficiency but also value for money.
    Thank you Rouse & Co

    Mark Rouse replied
    Thank you Annette

Address
10 Forestdale Shopping Centre, Featherbed Lane
Addington
Croydon
London
CR0 9AS

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • SAIF Member

    Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.

    What they do

    • Inspects businesses before granting membership
    • Represents independent and family-owned funeral directors
    • Offers free, independent arbitration if something goes wrong

Latest Verified Reviews

Geoff Levitt 2nd Mar 2025

Absolutely fantastic service thank you Mark, Louise, & Grace.

Romit Banerji 28th Feb 2025

We recently had the difficult task of arranging a funeral for a loved one, and I can’t express enough how grateful I am for the exceptional service we received from Mark, Louise and team at Rouse & Co Funeral Directors.  From the moment we contacted them, their professionalism, kindness, and attention to detail were outstanding. They took the time to listen to our wishes and ensured that every step of the process was handled with care and respect. What stood out the most was their genuine empathy and support during such a challenging time. They guided us through every decision with patience and understanding, making the entire process as smooth as possible. The funeral itself was beautifully organized, with every detail thoughtfully arranged, and it truly honored the memory of our loved one. I highly recommend Mark and his team to anyone in need of funeral services. Their dedication to providing compassionate, personalized care is truly remarkable. Thank you for making such a difficult time more manageable with your professionalism and kindness.

Herman Anderson 23rd Feb 2025

They were so professional polite reliable and punctual couldn’t really fault them hence the 5 star review. Very impressed.

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Prices vary by time and day of week