Rouse & Co. Independent Funeral Directors

5 Dania Gorodi 1st Feb 2024

I am grateful for your caring, professional service. Much appreciated was your kind and thoughtful offer to see my mum every day before funeral. You are simply the best and i had managed 2 funerals previously. Nothing compared to the brilliant service i had from your firm. You thought of everything i need and took care of it all. I cannot thank you enough. My mum's funeral was perfect

5 Amy Seaton 29th Jan 2024

It is difficult loosing a loved one, the pain, the worry of having to arrange a funeral etc. Mark & Louise took all that stress away from us. They met our needs, they treated us as a family and my beloved Nan with respect, kindness and care. All the questions we had and the empathy and reassurance that they provided us.. nothing was ever too much for them. They made sure my nan had the send off that she truly deserved. Mark & Louise and the rest of the team at Rouse & Co you are absolutely honoured for what you do for bereaved families, the love, the dedication and the effort that you provide to make sure we are happy is breath taking. The turn out for my nans funeral couldn’t have been any better, it was everything and more & that’s thanks to you guys!
Rouse & Co, as a family we honestly couldn’t thank you enough. 

Love Amy-May & Beverley & on behalf of the Seaton Family x 

5 Samantha Kelly 19th Jan 2024

I would highly recommend Rouse and Co. They made a really horrible time so much easier. They were so lovely and done everything they could to help with any and all funeral arrangements. You can tell it’s not just a job to them, they really do care and accommodated my family all the way through the process. 
I’ve never arranged a funeral before but I know who I will be using whenever I have to arrange another. 
So grateful to Louise,Mark and their team they honestly were amazing!!
The celebrant Katie Costello was incredible!! You would think she knew my auntie because she captured her so beautifully in what she wrote.
Highly recommend them

5 Elaine Brooker 15th Jan 2024

From the moment I was recommended to Rouse &Co I was amazed at how simple everything was as they organised so much for me. The empathy shown was exceptional and I would have no hesitation to recommend them to anyone. Thank you Mark. Louise and all the staff involved. You made a difficult and sad time the most stress free that I would not have imagined. My gratitude goes more than words. 

5 Debbie Dowding 14th Jan 2024

I cannot recommend Mark and Louse Rouse more highly. They have held our hands through the loss of both my Mum and Dad. They are kind, gentle but also super efficient and are always ahead of the game in terms of what needs to be done next but without any pressure. And they can take stress themselves - so calm when I got stuck on a closed motorway with less than an hour before the funeral was due to start. Amazing people, thank you 

5 Kate Nicol 13th Jan 2024

Mark Rouse and Co. Were exceptional from the beginning helping us choose what type of funeral and guiding us all the way through.  Time that is already difficult was made that little bit easier. Thank you. 

5 Vernon Wright 9th Jan 2024

Simply put: Rouse & Co, through the assistance provided by their staff (principally, Louise and Mark ) ensured that from the commencement to completion of funerary arrangements, a seamless first class service was provided!

I have no hesitation in recommending their services.

V. Wright

5 Caroline Miller 8th Jan 2024

From the very first phone call Mark and Louise have been nothing short of amazing. They made the whole process so bearable, nothing was too much for them. They are caring and understanding. They dealt with the passing of my father with respect and care at all times. If you have lost a loved one trust and believe that you will be in great hands with Mark and Louise. Thank you for making my dad's send off go smoothly.

5 Tracy Hook 18th Dec 2023

They are Amazing, at such an emotional time for the family I didn’t have to worry about anything. They looked after my mum like she was their own. They are all amazing. 

5 Sue Brewer 15th Dec 2023

We received an excellent service from Mark and Louise for my father’s funeral recently. We did not hesitate in using their services again, as they arranged the funeral for my mother almost 3 years ago. On both occasions they were kind, caring and gave great guidance along the way at a very upsetting time. We would highly recommend Rouse and Co. 

5 Richard Fountain 10th Dec 2023

The team were simply amazing. So very compassionate and understanding. They all work towards making what is an extremely difficult and emotional time a little easier.

I would highly recommend this company and would personally like to thank Mark and all the team for everything they did for me & my late Dad. 

5 Jeeva Beckett 27th Nov 2023

Thank you to Rouse and Co for being wonderful and sensitive funeral directors. They did a stellar job of handling my late mother's funeral. I would not hesitate to reccommend them to anyone who wishes to deal with a professional company who lends a personal, kind and thoughtful touch to the process.

5 Joanne Simmonds 24th Nov 2023

Excellent service.  Mark and his team went above and beyond expectations to make a very hard time perfect.

5 Sarita Ferns 21st Nov 2023

Rouse & Co were amazing. They did a fantastic job. Their customer services are excellent. They do go that extra mile for you. Would highly recommend their services.

5 Matthew Childs 13th Nov 2023

Rouse and Co provided the most beautiful day we could have possibly imagined for Nan. Everything was organised meticulously, from the service to the celebrant and the flowers. They were so supportive throughout - nothing was too much trouble, and had an amazing personal touch which can only be achieved by being a small independent director. Thank you so much!

5 Mrs Sue 8th Nov 2023

I personally found Mark’s comforting voice from the off-set (on our first call) very soothing and reassuring!

His compassion and the  knowledge he imparted from our first call was priceless given we were in shock, turmoil and disbelief at the sudden passing of our dear brother; it really made a difference!

And mark didnt disappoint on meeting him as you really get a sense of Mark’s genuine compassion; he really cares and isn’t just about “the job” as every interaction with me thereafter was given with due care and empathy making sure I was comfortable and my needs were met every step of the way!

Thank you Mark 🙏🏽❤️

5 Jacqui Thorley 3rd Nov 2023

From Louise taking my brother's initial enquiry, to the excellent planning on the day of the funeral,I cannot fault Rouse and would highly recommend them.

5 Lee Dipple 2nd Nov 2023

my mum's funeral was very recent and due to the circumstances of my mum's death, it wasn't what you call normal. As soon as I walked in and spoke to louise I knew straight away I was in the right funeral directors. The whole team are not only amazing and totally professional but they went above and beyond to help me and husband with our grief. Louise made the process as easy and stress free as she possibly could, i cannot thank her enough.
I also would like to mention a very big thank you to Katie, she was our celebrant and was  appointed to us by Louise. 
Thank you Sara & Lee.

5 Paul Stark 26th Oct 2023

Highly recommended. Very professional and provided the service we required at a price well below the established big companies.

5 Andrew Narouz 23rd Oct 2023

Mark and his team were very professional, competent, and compassionate during this time for our family. We appreciate them and would definitely recommend them to anyone.

5 Shannon Turbett 15th Oct 2023

When losing a loved one, a funeral is a sense of closure and can feel like the hardest thing to plan. Rouse & Co were the most caring, hassle free company to work with. Being recommended we had high expectations and they surpassed. They guided us through the process and gave us time to grieve putting no pressure on us. The funeral was exactly what we had imagined and every idea we had they made possible. Gave us a beautiful send off and cared for us every step of the way. Special mention for Louise & Mark for being there for us more then funeral directors but like family.

Highly recommend

5 Victoria Hughes 14th Oct 2023

I would highly recommend Rouse & Co, Louise and Mark were fantastic! So kind and caring and looked after my dad very well and always on hand to answer any questions we had. For us to come and see dad most days was not an issue with them either. Thank you very much!

5 Mr Carsten Olliver 14th Oct 2023

I don't think I need to add anything to the email I sent to Rouse & Co after the funeral:

" I’d like to express both Mum’s and my thanks for the care and attention we’ve received over the last few weeks - from when you collected Dad to the final goodbye yesterday, we couldn’t have asked for more."

If I need to use a funeral director again I'll use Rouse & Co.

5 Sue East 2nd Oct 2023

Rouse and Co were excellent. They were kind and caring and nothing was to much trouble. They guided me through every aspect of my mother's last journey, arranging everything for me.
I will always be grateful to them for making this time a little easier.

5 Derek Newton 25th Sep 2023

I found the services of Rouse & Co to be very professional, respectful, understanding and considerate at a time when that is exactly what is called for. I would certainly highly recommend them.