Rouse & Co. Independent Funeral Directors

82 reviews

Rouse & Co. Independent Funeral Directors, Croydon, funeral director in Croydon Rouse & Co. Independent Funeral Directors, Croydon, funeral director in Croydon Rouse & Co. Independent Funeral Directors, Croydon, funeral director in Croydon
COVID-19 measures: Please be aware that restrictions are in place. Please call the funeral home to discuss the specific measures that they are taking during this challenging time.
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£1,234.56 estimate
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An independent funeral directors in Croydon, serving the local community with bespoke funeral arrangements.

Latest Verified Reviews

Daniel Marrone 10th Aug 2020

Mark and his team were superb from start to finish. I cannot recommend them enough. They helped us at every opportunity to give my mum the send of she deserved.

John Thurgood 1st Aug 2020

Really happy with the service I received. Mark was compassionate, sensitive and very helpful which made the entire process very simple at such a difficult time. Would highly recommend. 

Michelle Mills 29th Jul 2020

Fantastic , friendly and caring staff. Would highly recommend using their service. Five stars *****

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Address
10 Forestdale Shopping Centre
Featherbed Lane
Addington
Croydon
CR0 9AS

About Us

Rouse & Co. Independent Funeral Directors in Croydon are available around the clock, ready to help arrange bespoke funerals for the local community.

Carrie-Anne, and Mark Rouse have close to four decades worth of combined experience and together with their caring team they are able to assist in any funeral; whether that be a traditional religious funeral or celebrations of life.

Rouse & Co. Independent Funeral Directors are ready to help arrange everything from bespoke hearses, including horsedrawn, motorcycle and more options, through to professional videography and photography.

They can arrange for memorial jewellery and keepsakes to be crafted. They are also able to provide unique and personal headstones and monuments for your loved one’s grave.

Their funeral home in Croydon has a tranquil chapel of rest as well as private consultation rooms where you can discuss funeral arrangements. They are happy to arrange call outs so you can talk through arrangements in the comfort of your own home.

Call Rouse & Co. Independent Funeral Directors in Croydon today to begin arranging the best funeral possible for your loved one.

Verified Reviews

Verified Reviews

  • 5 Daniel Marrone 10th Aug 2020

    Mark and his team were superb from start to finish. I cannot recommend them enough. They helped us at every opportunity to give my mum the send of she deserved.

    Mark Rouse replied
    Thank you Daniel.
  • 5 John Thurgood 1st Aug 2020

    Really happy with the service I received. Mark was compassionate, sensitive and very helpful which made the entire process very simple at such a difficult time. Would highly recommend. 

    Mark Rouse replied
    Thank you John
  • 5 Michelle Mills 29th Jul 2020

    Fantastic , friendly and caring staff. Would highly recommend using their service. Five stars *****

    Mark Rouse replied
    Thank you Michelle, very kind
  • 5 Ian Sims 23rd Jul 2020

    Very prompt, patient and considerate. No complaints at all with the service.

    Mark Rouse replied
    Thank you Ian
  • 5 Aaron D' Costa 8th Jul 2020

    Punctual, polite, professional, perfection personified. A loving and attentive service provided from start to finish. This was our first experience with a funeral directors and Mark from Rouse & Co supported us all the way. At such a difficult time, he was always welcoming and willing to help, answering all our questions and requests with patience and understanding. Mark's lighthearted and personal approach made us feel like a friend was taking care of us and we felt in safe hands at all times. The end result was a beautiful, heartfelt and perfectly executed funeral service that will always be remembered. We are truly grateful to Rouse & Co for their endless support and are highly recommended.

    Mark Rouse replied
    many thanks for your kind words Aaron.
  • 5 Jolanta Opacka-Juffry 17th Jun 2020

    Rouse & Co are a true gem in their field of business. They were recommended to me by my neighbours, for which I am most grateful. I am now keen to pass on the best word as they deserve recognition and gratitude for the superb quality of service and the ethos of their work. My dear Mum died at the peak of the Covid epidemic, and although she was SARS-CV2 negative all the CV19 restrictions applied to the funeral-related procedures. Those rules were then newly introduced and subject to daily amendments, which made funeral planning particularly difficult. The Covid crisis rules were very restrictive from both logistic and emotional points of view. Just imagine a funeral with only a handful of mourners permitted, each 2 meters apart, with no human touch allowed. I was devastated that my lovely Mum won't have a proper funeral that she so well deserved. But Mark Rouse took simply excellent care of her last journey in April 2020 and guided me through that saddest and most difficult of times with full understanding, compassion, empathy, and efficiency. Mark has been most supportive and kind to me, both pre- and post-funeral in a manner that was empathetic and professional in equal measures, while organising the funeral in the most efficient and smooth manner despite the dire external circumstances. I have thought about how he manages to balance the core of his demanding work with his compassion for clients as it must be a difficult and fine balance to achieve, and I concluded that he has a natural gift for this profession. I would like to thank Mark Rouse for executing Mum's funeral so well under such difficult circumstances, and for his much-appreciated insight, support, and help during my bereavement worsened by the fact that it has overlapped with the dreadful time of social isolation and distancing, and loneliness during the Covid-19 epidemic. I wish Mark Rouse & Co every success and satisfaction they so well deserve. Dr J Opacka CR0 9JQ 17/6/2020

    Mark Rouse replied
    Thank you Jolanta
  • 5 Fiona Peart 16th Jun 2020

    Lovely people. Extremely helpful and patient. Very professional. Understanding and kind. Delivered everything I asked for. Would definitely recommend.

    Mark Rouse replied
    Thank you Fiona.
  • 5 Gill Wood 16th Jun 2020

    Mark and his staff were great. Polite helpful friendly and caring and respectful. Nothing was too much trouble!!! The day of the funeral went smoothly and according to plan. If it can be said it made the day pleasant and a celebration of life.

    Mark Rouse replied
    Thank you Gill
  • 5 Mark Beaumont 16th Jun 2020

    Mark and his family where fantastic my wife Sharon died of Covid-19 back in April and we where looked after so well. We even had what we wanted white horses and a white carriage. Mark made me and my family so relaxed and kept us up to date all the way. Fantastic service and good prices.

    Mark Rouse replied
    Thank you Mark
  • 5 Melanie Lyall 16th Jun 2020

    Mark and his team were amazing and made everything a lot easier at what was one of the most difficult times in our lives, nothing was too much trouble and offered a true personal service.  We had a last minute change in the music as someone had sent us a recording of a tribute they had sung and this was sorted without any fuss.  I would highly recommend to anyone  Mel (Sophie's Mum)

    Mark Rouse replied
    Thank You Melanie
  • 5 Neill Jones 6th Jun 2020

    All at Rouse & Co were amazing! Very professional and made us all at ease from the very first contact to the end of mum's ceromony. We had changed our minds on the ceremony a number of times due to the current coronavirus situation, the guys were amazing and assisted every step of the way. A very understanding and accommodating outfit, I would highly recommend them to all experiencing such difficult times of arranging a funeral for a loved one. Thanks for all you have done for us. Neill

    Mark Rouse replied
    Many thanks Neill
  • 5 Maria O'Flaherty 4th Jun 2020

    I can’t praise this family company enough, they are so helpful, and do go that extra mile for you. They helped me through some difficult times, nothing was too much trouble for them.  I’ve had to arrange 3 funerals in past 4 years , used a very high end company for the first one , which was very costly , had a recommended for rouse and co when my father died so decided to give them a try , exactly the same if not better service then a very well known company here in Croydon , please use them, they are genuine caring people. Have just them again for my poor uncle .  🌟🌟🌟🌟🌟

    Mark Rouse replied
    Thank you Maria.
  • 5 Geoffrey Arhin 4th Jun 2020

    Respectful, patience and understanding. 

    Mark Rouse replied
    Thank you Geoffrey
  • 5 Sue Garner 4th Jun 2020

    Mark was amazing. Kind, friendly, thoughtful and looked after all our family. It felt as though we were going through the grieving process together, he became part of dad’s last journey with us. At a time when you need guidance and are emotionally struggling, he made it easy and intimate and dealt with everything for us. 

    Mark Rouse replied
    Thank you Sue.
  • 5 Ann Davies 4th Jun 2020

    You have been very kind and helpful all through the ordeal of losing Terry. It has been much appreciated. Ann

    Mark Rouse replied
    Thank you Ann
  • 5 Lisa Field 9th May 2020

    Kind and compassionate in all communications and at the Chapel. What lovely people, thank you for making a hard task a whole lot easier. The Field Family

    Mark Rouse replied
    Thank you
  • 5 Bridget Ogbogbo 7th May 2020

    Very supportive and considerate. Made a very difficult time seemless & effortless. I felt so blessed for choosing them.. Premium personalized service at  very affordable price. Right from our first  contact  Mark  was very reassuring and proffessional. Took the whole process of planning  including all the necessary paperwork.  Me and my family owns him a web of gratitude. God bless you Mark..

    Mark Rouse replied
    Thank you Bridget
  • 5 kevin Behan 7th May 2020

    When we lost my dad beginning the search for a funeral director just seemed a hard task when we were feeling vulnerable, and wanting to make the right choice. It was the last thing we wanted to be doing. We called a couple but it didnt 'feel' right - so we spoke to our local priest who knew my dad and he recommended Mark. From the off Mark was very kind and had a genuine manner. He talked with compassion all the way through the process, and clearly, so we felt looked after. He was in contact with us whenever we needed something, and never felt like he was in a rush to be somewhere else. Thanks Mark for everything, you made what was a terrible time much more bearable.

    Mark Rouse replied
    Thank you Kevin
  • 5 Barbara Clarke 2nd May 2020

    I cannot praise Mark Rouse his colleagues and Funeral service enough, for the dedication, care, compassion and untold support that has been given to our family in such difficult times. Mark has gone "over and above" to guide, advise and to help make such a painful time more bearable. Our family would wholeheartedly recommend Rouse &Co Independent Funeral Directors to everyone at their "time of loss". Again heartfelt thanks to Mark and his family.

    Mark Rouse replied
    Thank you Barbara
  • 5 Jonathan Keating 27th Apr 2020

    Mark took care of both my mum and dad’s funerals, the latter being in difficult circumstances, with the utmost professionalism and with compassion. Mark and his wife removed any stress from the process of making arrangements, and their personal touch felt particularly genuine and comforting. I would highly recommend using this independent family run firm when the time comes.

    Mark Rouse replied
    Thank you Joanthan.
  • 5 Ajay Patel 27th Apr 2020

    Mark Rouse was amazing. Nothing was too much trouble. We changed the route to the crematorium the day before the funeral to have stop off at dad's work place and he was more than happy to assist. Answered all my telephone and email queries promptly. On the day he exceeded our expectations. Highly professional and I would definitely recommend. Thanks Mark!

    Mark Rouse replied
    Thanks Ajay.
  • 5 Frank Fernando 20th Apr 2020

    Excellent service from beginning to end showed  great  compassion and  respect with excellent communication. I would highly recommend this company.

    Mark Rouse replied
    Thank you Frank
  • 5 Joana Gomes 13th Apr 2020

    Mark was very friendly, helpful and attentive. He made me feel at ease from the get go and throughout the process during such a difficult time. Highly recommended. Thank you again Rouse & Co. 

    Mark Rouse replied
    Thank you Joana
  • 5 Michelle Sussex 11th Apr 2020

    Mark and Steve looked after my Mum when she passed away 3 years ago and they were so caring, kind and professional and took care of her. My father recently passed away and I could not think of anyone better to look after my dad so I contacted Mark and Steve @ Rouse & Co. My fathers funeral was this week during this pandemic and considering the restrictions they still ensured my dad had the send if he deserved. I’ve even told Mark the owner when my turn comes he has to take care of me. I would defiantly recommended Rouse & Co they are a business just like the next funeral parlour but there is a difference, they genuinely care, they listen and most of all show respect and kindness to both the family and the person who has passed away. Michelle from Croydon 

    Mark Rouse replied
    Thank you Michelle
  • 5 Emma Langhorne 11th Apr 2020

    Mark was very kind, expenses were clear and whole process explained fully. Can't fault them, especially due to current Corvid situation.

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

Read more

What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

Read more

How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
10 Forestdale Shopping Centre
Featherbed Lane
Addington
Croydon
CR0 9AS

Latest Verified Reviews

Daniel Marrone 10th Aug 2020

Mark and his team were superb from start to finish. I cannot recommend them enough. They helped us at every opportunity to give my mum the send of she deserved.

John Thurgood 1st Aug 2020

Really happy with the service I received. Mark was compassionate, sensitive and very helpful which made the entire process very simple at such a difficult time. Would highly recommend. 

Michelle Mills 29th Jul 2020

Fantastic , friendly and caring staff. Would highly recommend using their service. Five stars *****

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