Co-operative Funeralcare

5 Peter McDonough 9th Apr 2024

Before she died the deceased had requested a direct cremation and this was arranged by Colin at Davenport in a sympathetic and efficient manner. Many thanks

5 Raza Syed 9th Apr 2024

A well deserved all round 5 star service.

5 Zoe Knox - Adcock 9th Apr 2024

A huge thank you to Jo for looking after my father and us so well - so kind , caring and compassionate and always professional- Nadine and Zoe 

4 Barry Watts 9th Apr 2024

Very professional helpful and kind

5 Kathryn Taylor 9th Apr 2024

Thank you all for taking care of our father. You have done us proud with your service

5 Mattias Wright 9th Apr 2024

Fantastic from start to finish. Great team and great service. Professional, understanding and friendly.

4 Alan Smith 9th Apr 2024

Very pleasant

5 Karen King 9th Apr 2024

The staff were friendly ,yet professional and informative.
We were kept fully informed of the whole process and were able to organise the perfect funeral for our loved one.

5 John Mellor 9th Apr 2024

I was very impressed by the professionalism and sensitivity shown by Clare Thomas for the delivery of my wife's funeral. It is a very difficult time to think of everything but Clare guided us through the whole process from start to finish and delivered everything exactly as planned. Also pleased to say that we have raised .>£2500 for Wales Air Ambulance in the process. Would highly recommend Clare to anyone who needs a caring funeral service.

2 Jackie Thorn 9th Apr 2024

The experience was mixed rating from excellent - the day that mum was collected from home and the way the funeral proceedings were directed on the day, to way below the standards expected in terms of the arranging and communications. The initial appointment was impersonal, felt too business oriented, not very private and cost driven -we left with leaflets and felt we were researching most stuff for ourselves and lacked confidence that Co-op would deliver on the day, which was a worry. We were also shocked and distressed to learn that mum was not where we thought she was "...resting in our central facility". The failure to confirm our understanding also led to extra costs being incurred. Some of this was due to lack of experience on the part of the funeral arranger and staff holidays, but also lack of quality assurance on part of the management - please check quality of emails sent on behalf of the business. I really think that basic GSCE English is to be expected and "shouty" emails where text is emboldened and in red is not appropriate when emotions are raw and people are grieving the loss of a loved one. We did feel so insecure that we made an out of hours call over the weekend, and the duty director was excellent in allaying many of our concerns. It was additionally distressing to learn a couple of days before the funeral, that against all my expectations that I had failed the soft credit check and that the funeral should be paid for before the date set. This ultimately did not occur but again added further to the distress of the situation and again emphasised the priority of the Co-op receiving payments due rather than as the experts, checking our understanding of what was required leading up to the day.

5 Lesley Greenacre 9th Apr 2024

Matters were complicated by the involvement of the coroner and the consequent, inevitable delay but staff did their best to expedite matters. The day of the funeral went smoothly and the services provided by both Dave and Mark were very professional.

5 Peter Bray 9th Apr 2024

The team at Darwen is a credit to the Co-op funeral service. They offer full support and take away all the worry. the whole operation from start to finish ran like a Swiss watch. We can't thank them enough. We received many compliments about the way the staff conducted themselves to ensure everything went well.
Peter J. Bray

5 Lawrence Taylor 9th Apr 2024

I couldn't have asked for anything more, the staff and service were first class they went above and beyond what was necessary to ensure that every thing went as perfectly as possible and they have my 100% recommendation.

5 Jane Rackham 9th Apr 2024

Your staff have been very caring and professional. I have received excellent advice and support and would like to thank everyone involved. Jane 

5 Dawn Chapuisat 9th Apr 2024

I was very pleased with the service I received from Co-op Funeralcare in Teddington. My questions were answered fully and nothing seemed to be too much trouble even when I changed my mind. I would highly recommend them to anyone looking for a professional Funeralcare service.

5 Elizabeth Middleton 9th Apr 2024

Great care was taken on all levels to ensure we had a very personalised funeral that reflected my late father beautifully.

5 Richard Thirlwell 9th Apr 2024

A fantastic and professional company headed by Ian who was effortless in his approach with making all of the necessary funeral arrangements. Thank you from all of the Thirlwell family.

5 Michelle Day 9th Apr 2024

Very helpful from start to finish 

4 Patricia Morris 9th Apr 2024

They were brilliant they saw to everything with ease and care

5 Deborah Gibbs 9th Apr 2024

Really compassionate service. Nothing too much trouble

5 Chris Carne 9th Apr 2024

Really happy from planning to the actual day.  Easy and straightforward to deal with as well as some gentle reminders for me to confirm some elements.  
On the day it could have not gone better and gave my father a lovely send off.  Attention to detail and care was really good especially the final check in to double check everything.  Thank you.

5 Leslie Peters 9th Apr 2024

Lovely team and made everyone feel at ease. 

5 Paula Griffiths 9th Apr 2024

Fantastic service by all the Team in Bath. Everything perfect from start to finish. Couldn’t have asked for anything more.

5 Maggie Foster 9th Apr 2024

Couldn’t fault the care,compassion and professionalism from everyone involved. Made the day very special.

5 Gordon Swordy 9th Apr 2024

Couldn't have asked for a better service from all the team at the coop .everything was taken care of and handled with the utmost sensitivity and respect taking away the stress and anxiety of the occasion.every wish of the family was met no matter the task.thank you all so much .🙏