John Weir Funeral Directors Parkwood

5 Jenny Gill 23rd Aug 2019

I wish to commend John Weir for the professional, empathetic and seamless, perfect service delivered by Julia of their Parkwood, Rainham, Kent branch and her colleagues in the Rainham branch.
Julia is an experienced, gentle, kind funny lady who put me at my ease from the moment I her met her when I walked into her "office". She asked me what I would like and gently assisted and advised me through an extremely difficult time and unknown territory.
Her listening skills are second to none, my head and heart were in a turmoil and everything I wanted came out in a jumble. Julia made sense of it all, she was so patient and kind and put it all into perspective.
Her customer skills shone again when she met our daughter, our only child who idolised her Dad. We wanted to be the last two people to leave the chapel to say our personal goodbyes and lay roses on my husband's coffin. Julia assured us that one of "The Gentleman" would respectfully appear in the chapel to let us know that if we were ready we may wish to enjoy the sunshine outside. Kevin was that "Gentleman" in every sense of the word. He and his colleagues treated my Husband, myself, daughter, family and friends with the utmost respect.
Mr Weir I did have a quote with a competitor, a very large company, a household name. Regardless of money, not a patch on your company John Weir. The service delivery in their cramped, dark office was shambolic, the complete opposite of Julia's which was crystal clear. On a lighter note Mr Weir, to coin a cliche Julia made my day, please tell her this, she is a credit to your company. She is such a lovely, warm, bubbly, professional person and I hope she is valued.
I would highly recommend your company and when my time comes I hope John Weir will still be there to give me the same wonderful service we enjoyed for my darling husband. Thank you Julia.

Kind regards

Kath and Jenny

5 Michael Farrell 18th Aug 2019

Excellent service throughout 

5 Andrew Long 6th Aug 2019

Excellent service from John Weir at Parkwood. A special thanks to Julia. Everything was dealt with to a very high standard, from discussing and agreeing arrangements at our first meeting, subsequent engagement to confirm the details for the printed order of service and other arrangements for the day, and then all the services provided on the day itself. Thank you all very much.

5 Eileen Richardson 23rd Jul 2019

Was very pleased 

5 Denise Rogers 25th Jun 2019

My family has used John Weir a couple of times and would definitely recommend using them. They are so so kind, considerate and extremely helpful, putting your mind at rest and ease at a very emotional time. I can't thank you enough for your help and all your kindness right through from booking the funeral to after care.

Thank you again.

5 Christine Glover 9th Jun 2019

Excellent service from the very start to finish from all involved - would definitely recommend

5 Sharman Holmes 27th May 2019

We had courteous and prompt attention throughout. We didn't have what you would consider a 'normal' service - no one battered an eyelid and treated our requests with respect and consideration. We have used John Weir for four family members now and would not hesitate to recommend their services. Grateful thanks to ALL staff.

5 Nic Wells 15th May 2019

John Weir has handled this whole situation for me and my family with the professionalism, sensitivity and expertise you would expect from a company with their reputation. I cannot recommend them highly enough. Thank you from the whole of the family for guiding us through this journey.

Nic Wells

5 Lindsay Muggridge 12th May 2019

Always very professional

5 Karen Barnard 6th May 2019

Very helpful and friendly

5 Chris Boughton 4th May 2019

Thank you for your attentive care and support.
Responded promptly and sensitively to amend plaque when had wrong age for our late father.
Office staff supportive, understanding  and flexible.
Staff on day of funeral very respectful and supportive.
Would have been helpful to have had some water available in car, as was a hot day. 
Thank you for your care. 

5 Suzanne James 29th Apr 2019

Very efficient and dignified staff. Everything ran to plan on the day. 

5 Kirsty McIntosh 23rd Apr 2019

From start to finish John Weir at Parkwood were fantastic. Julia helped us through a really difficult time and was available at all times for us. On the day the cars were beautiful and the gentlemen were so lovely and again helped us through the day, always checking on us to make sure everything was how we wanted it to be.
I would recommend John Weir without hesitation.

5 Kevin Fisher 20th Mar 2019

Julia at Parkwood office was excellent right from beginning. She looked after mum when she passed in 2012 and had no hesitation in asking Julia to look after dad 

She had a bit of a challenge as dad was ex military and we wanted a great send off which Julia and the team helped immensely with a few challenges on the way 

Shane who looked after us on the day was very good and put us at ease 

Timings worked out spot on 

Mr Weir has a great team working with him
 

5 Sarah Decent 16th Mar 2019

Very professional throughout. Unlike other funeral directors the costs were made clear from the start. It was useful to deal with the same person throughout the process. Nothing was too much trouble and the funeral went very smoothly. Highly recommended.

5 Karen Clifford 6th Mar 2019

Julia at the Parkwood office was amazing, she took care of every detail in a kind, sensitive and pleasant way. The day went without a hitch due to the meticulous planning.
Debbie in the Rainham office was so helpful too, arranging for my florist to come into decorate the wicker coffin. Thank you. I strongly recommend using John Weir. 

5 Frances Patmore 7th Feb 2019

Everything excellently organised. Exceedingly helpful. Everything went well.

5 Sharon Smith 4th Feb 2019

Julia at John Weir Parkwood Office provided an outstanding service. I received regular contact and support and attention detail was second to none.  Everything went very well and I would highly recommend Julia and her colleagues. Thank you for making a very sad time bearable.  

5 Louise Bonas 29th Jan 2019

I cannot praise the team at John Weir enough, from our first meeting with Julia at parkwood office through to Ben and his team on the day of my brothers funeral, what amazing  people.   Julia was in constant  almost daily contact.  She supported us and advised us thru every step and became sonfknevwe classed as a friend.  Mel at rainham office treated us with dignity and support when we visited the rainham branch then Ben and his men on the day of the funereal, we were once again treated with dignity and respect.  We have used John weir for four close family funerals over the past 32 years and we would not consider using anyone else.  Thank you to the whole team x

5 Fulya Williams 21st Jan 2019

If you want to give the best funeral to your loved ones you should chose John Weir funeral Directors . 

5 Katherine Baker 21st Jan 2019

Nothing was too much trouble. They were with us all the way and made an unhappy journey bearable. They were always calm, polite, and available when needed. Thank you for your dedication.

5 Kevin Prangnell 2nd Jan 2019

The Service received from Julia & the men on the day was faultless Thank you

5 Alexia Macgregor 4th Dec 2018

Julia was amazing. So kind and helpful. Always happy to provide advice and support. On the day Ben was great; very respectful. 
Highly recommend their service. 

5 Trina Porter 30th Nov 2018

Just wanted to thank you for all you have done for mum and I in making sure everything went well for dad yesterday. I think my dad would have been very overwhelmed and proud , the service was lovely.

All of you at John Weir have been exceptionally friendly, helpful, polite and professional and have made such a sad difficult time as easy as you can for us. 
Julia you have helped our family a few times now, nothing is too much trouble for you, and guide us through the process, advising the best you can, thank you so much.

I hope we don't need to use your services for a long long time, but it's comforting to know just how good you and your team are.

Thanks again,
 
 

5 Laura Probert 16th Nov 2018

With unforeseen complications that could have impacted on the funeral service, Julia at Park Wood showed immense patience and understanding for which we are very grateful. The celebrant was superb and again very patient with what could have been. Indeed without exception those attending the service commented on how lively it was and a true celebration of our mother’s life, for which we are eternally grateful. Thank you.