A.W. Lymn is a family-run funeral director firm serving bereaved families from Burton Joyce, Carlton, Gedling, Netherfield and other communities in the Gedling area.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Harrod House in Carlton, located on Church Street, serves as the purpose-designed home of A.W. Lymn The Family Funeral Service in the area. Originally established as G. Harrod and Sons, the business became part of the A.W. Lymn group in October 1994 following the acquisition of four funeral homes from Jason Beeson. As part of that transition, the company was proud to welcome Gerald Harrod, a member of the founding family, into the team.
In January 2018, the funeral home moved from its original location on Church Street to its current, larger premises. The building was renamed Harrod House in memory of Gerald, who passed away in 2013. Reflecting Gerald’s impact on the company.
The funeral home is led by Senior Funeral Director Mark Ridout, who brings decades of experience and compassionate care. He is supported by Funeral Director Paul Richardson and Funeral Arranger Emma Hemstock.
This branch serves the communities of Carlton, Bakersfield, Bulcote, Burton Joyce, Caythorpe, Colwick, Gedling, Lowdham, Mapperley, Netherfield, Sneinton, St Ann’s, and surrounding areas.
As part of A.W. Lymn The Family Funeral Service, a fifth-generation family-run business established in 1907, Harrod House continues the proud tradition of respectful, bespoke funeral care under the guidance of directors Nigel, Matthew, and Jackie Lymn Rose.
Many families praise the personal care and attentiveness shown by staff members throughout the funeral planning process and on the day itself. They consistently mention being treated with compassion and respect during arrangements, feeling supported by particular members of the team, and experiencing a genuine sense that their loved one was valued and cared for.
Families return repeatedly to how smoothly the funeral day itself ran, with detailed planning and attention to the practical elements ensuring the service felt dignified and personal. They note that nothing felt like too much trouble, and that staff anticipated needs and offered thoughtful touches that made the occasion feel special.
Communication before and after the funeral is something many families emphasize, describing staff as responsive, keeping them informed at every step, and remaining available whenever they had questions or needed reassurance during an already difficult time.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Adrian Wilson2nd Aug 2026
Having to deal with the sudden loss of my mother, her celebration of life was befitting and the ceremony was beautifully executed.
5Valerie Stamper1st Aug 2026
Thank you to the amazing team at the Carlton office. A big shout out to Emma and Karen. Kind, understanding and very supportive throughout the entire process.
I always felt I could phone and chat with Emma and Karen at any point.
Thank you to Tony, who helped us navigate the funeral proceedings with dignity and quiet confidence.
I would whole heartedly recommend the Carlton Office.
A.W. Lymn, Carlton Team replied
Thank you for your kind words, It was our absolute pleasure to be able to provide you with the service and the support throughout at the difficult time for you and your family and we are so pleased everything went to your satisfaction. - Karen, Emma, Tony & The Carlton Team
4Jenny Oldham28th Jul 2026
Very friendly and accommodating.
5Ian Kime14th Jul 2026
perfect
A.W. Lymn, Carlton Team replied
Dear Mr Kime, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct our services following the very sad loss of your deeply loved mother. It has been a privilege for Deanna and me to guide you through this very sad and distressing time. We wish you all the very best in moving forwards. Kindest regards, Deanna, Paul, and Team Carlton.
5Eric Sydney Baldwin11th Jul 2026
Excellent from start
A.W. Lymn, Carlton Team replied
Thank you, It was a privilege to assist you all at this difficult time.
5Joanne Garwood7th Jul 2026
Thoughtful , caring , supportive and professional throughout . Thank you so much for helping us to deliver the perfect life celebration for our mum
A.W. Lymn, Carlton Team replied
Dear Joanne
Thank you for taking the time to leave such a kind review for the team that helped with Mum’s funeral. We are pleased to know that the day was just how you wished it to me. Team Carlton.
5Steven Tizzard27th Jun 2026
A.w lymn took so much care on the day of my mum's funeral . The staff were absolutely amazing from the planning stage right through to the day itself. I would highly recommend A.w lymn as a very professional and caring funeral directors .
A.W. Lymn, Arnold Team replied
Steven, thank you for taking your time to leave a lovely review, it is appreciated by all here at AW Lymn. We are pleased you felt we took care of mums funeral on the day itself and you felt our staff were amazing throughout. Once again, Thank you! Team Arnold.
4Clare Raven22nd Jun 2026
Thank you to Karen, Emma, Edward and everyone else involved in Mum’s funeral.
A.W. Lymn, Carlton Team replied
Thank you for your kind words, it was a pleasure to be involved in the arrangements and to provide the help and support for the funeral of your Mother Stephanie. – Karen & The Carlton Team
5Kelsie Francis13th Jun 2026
Superb support and service from beginning to end. Outstanding on the day couldn't ask for more of efficient empathetic professional yet personal service.
A.W. Lymn, Carlton Team replied
Dear Kelsie, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct us following the very sad loss of your deeply loved father. It has been a privilege to guide you and all your family through this very fraught and distressing time. I wish you and all your family the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Helen Nind23rd May 2026
Sadly I find myself needing the expert services of A W Lymn Carlton again. Thank goodness Paul Richardson and dedicated team are at the helm. My Father died in January and my Mother died in April. Paul is an absolute asset to A W Lymn. His professionalism and compassion make the journey a comfort. His support team are wonderful too. I cannot thank Paul enough for - he’s always been there for me but in a discrete and comforting way. He has made the trauma and shocks a much more manageable process. Sincere Thanks, Helen
A.W. Lymn, Carlton Team replied
Dear Helen, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct us again following the very sad and sudden loss of your deeply loved mother. Having known your mother for most of my life it has been an honour to guide you through this very distressing and challenging time. I wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Jeremy Shaw23rd May 2026
Very professional
A.W. Lymn, Carlton Team replied
Dear Mr Shaw
Thank you for taking the time to leave a review for the team here at Carlton, we are glad that everything was to your satisfaction.
Emma & The Carlton Team
5chris Clark19th May 2026
What a special day. There were many contributors to making it that way, but Lymn's were extremely professional, kind and efficient. The car journeys were superbly conducted, providing an unobtrusive flow between church and committal. There were some lovely protocols followed. Thank you to Paul and his team for making a pleasant day from a sad occassion.
A.W. Lymn, Carlton Team replied
Dear Chris, thank you for taking the time to leave a great review of our services at the Carlton Office. I’m so very sorry that it has been necessary to have had to instruct us following the very sad loss of your beloved father. It has been a privilege to guide you and all your family through this very fraught and distressing time. I wish you and all your family the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Jackie Ellis16th May 2026
Thank you all for your kindness and professionalism and making our goodbyes so personal
A.W. Lymn, Carlton Team replied
Dear Jackie, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct our services following the very sad loss of your friend Terry who was a deeply loved husband to Jean. It has been a great privilege to guide you through this very fraught and distressing time. We wish you both all the very best in moving forwards. Kindest regards, Paul, Emma and Team Carlton.
5Paighton Moore13th May 2026
From start to finish the family business knows how to make people feel comfortable, seen and heard during such an awful time. They go above and beyond for special requests where possible. Understood our vibe and atmosphere and valued my dads life in every way possible. They listen carefully to all the small details and ensure absolute perfection and they're professionalism is out of this world of true respect! A big thanks aswell to Arron Travis our civil celebrant, recommended to us by Paul. Who compleatly understood our needs to celebrate my dads life in the humourous and happy way he lived rather than died. From start to finish a truly honourable, respectable company that did us so unbelievably proud.
A.W. Lymn, Carlton Team replied
Dear Paighton, thank you for taking the time to leave a great review of our services at the Carlton Office and for your high appraisal of the Funeral Celebrant Arron Travis. I am so very sorry that it has been necessary to have had to instruct our services following the very sad loss of your beloved father. It has been a privilege to guide you and all your family through this very distressing and challenging time. We wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Justin Davey9th May 2026
Wonderful and compassionate service from Mark and all of the team at Carlton. A special thanks to Adam who drove us - he was a real credit to your team. Thank you!
A.W. Lymn, Carlton Team replied
Many thanks Justin for your kind comments. It was a privilege to be able to carry out you wishes for Dad.
Especial thanks for your comments about Adam. I will certainly make sure that he sees this. - Mark & The Carlton Team
5Vanessa Compton7th May 2026
Paul and Arron have been excellent. Caring, compassionate and understanding.
A.W. Lymn, Carlton Team replied
Dear Vanessa, thank you for taking the time to leave a great review of our services at the Carlton Office and for your high appraisal for the Funeral Celebrant Arron Travis. It has been a privilege to guide you and all your family through this very sad and distressing time following the very sad and sudden loss of your deeply loved father. I wish you and all your family the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Rachel Radford2nd May 2026
Every thing was excellent, thank you so very much
A.W. Lymn, Carlton Team replied
Thank you Rachel for leaving such a kind review. It was a privilege to help with Callum’s funeral arrangements. - Emma & The Carlton Team
5Tony Lincoln22nd Apr 2026
I would like to thank Paul for his kind gentlemanly compassionate time with me sorting out my brothers funeral arrangements. We as a family live quite a distance from Nottingham but this was dealt with through great communication and relying on Lymns to fill in gaps with others we could not have done.
On the day the “team” were so professional and my cousins were particularly impressed with Adam the driver who was lovely, in there words- thank you.
Paul, I know you know our family and dealt with Kate but remembering the details is something else.
On the day I looked for your help,guidance and support, I found them all.
You are a gentleman and I will not forget that.
Thank you all.
Yours in extreme gratitude.
Tony and Christine Lincoln.
A.W. Lymn, Carlton Team replied
Dear Tony & Christine, thank you for taking the time to leave a great review of our services at the Carlton Office and for your high appraisal of my colleague Adam. I am so very that it has been necessary to have had to instruct us following the very sad and sudden loss of your deeply loved brother Steven. It has been a privilege to guide you through this very challenging and distressing time and I wish you both all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Nicola Smith18th Apr 2026
Wow, wow and wow! Words can’t describe what a fabulous service we have received from Lymn’s, in such sorrow times.
Everything from start to finish has been superb and we were truly honoured as a family to have had Mark as our Funeral Director.
Thank you so much for making our funeral so personal and touching!
A.W. Lymn, Carlton Team replied
Thank you, thank you, thank you!! From our first meeting I thought what a lovely family you are and how I respected how you wanted everything perfect for Christine. I am pleased that this is what we achieved for her. Thank you again for this very personal heartfelt thank you. Mark and The Carlton Team
5Mike Roper14th Apr 2026
Mark, Emma and the Team have been amazing.
From the day our Mum passed away everything was smoothly taken care of by the Team at Carlton.
My Brother, Sister and I cannot thank them enough for all their help and support through our loss.
Thank you
A.W. Lymn, Carlton Team replied
Thank you so much Mike for your lovely review. It has certainly been an interesting journey arranging Mum’s service, balancing the lightness of the dynamic of your family with the seriousness of what we were doing and getting that balance just right. A true honour. Thank you again Mark & The Carlton Team
5Ann Ingle12th Apr 2026
The whole team took care of our service and ourselves with professional compassion at every step. Thank you for supporting us through this difficult time.
A.W. Lymn, Carlton Team replied
Hi Ann
It was a privilege for us to guide you through such a difficult time. We are very pleased you felt supported. Emma, Mark & Paul
5Jacqueline Forbes8th Apr 2026
Mark and Staff
We wanted to thank you for all help and care given for
Dads Funeral.Also a special thank you to Mark for your guidance and support
at this difficult time . The service was lovely and was just as Dad would have wanted it.
A thank you should be mentioned to Mandy who delivered the service in such a beautiful manner.
Many Thanks Jacqueline Forbes
A.W. Lymn, Carlton Team replied
Many thanks Jacqueline for your super review with all you lovely comments. I am glad that everything was to your satisfaction and is how Dad would have wanted it. All those little ‘Scottish’ touches were amazing! Thank you again. - Mark & The Carlton Team
5Samantha Terry26th Mar 2026
In what was a difficult time all the staff we came into contact with at A W Lymn were very courteous , warm and patient. A big thank you especially to Paul who always showed us empathy and compassion .Thank you.
A.W. Lymn, Carlton Team replied
Dear Samantha, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very that sorry that it has been necessary to have had to instruct our services following the very sad loss of your deeply loved father and it has been a privilege to guide you and all your family through this very sad and distressing time. We wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Julia Sztejer24th Mar 2026
Emma helped us with all the arrangements initially. She was caring and very kind.
Paul was at our side during the whole funeral proceedings. He was caring and respectful at all times and made the whole day run smoothly
Thank you to you both and to all other members of the team who were there. You helped myself and the whole family through a very difficult day
Julia
Julia
A.W. Lymn, Carlton Team replied
Dear Julia,
Thank you for your kind words. We’re so pleased that Emma and Paul were able to support you with care and respect, and that everything ran smoothly on the day.
It was an honour to help you and your family at such a difficult time, and we will share your thanks with the whole team.
Team Carlton
5Anita Turton21st Mar 2026
Excellent service polite and friendly staff. Emma was lovely
We was kept informed every step of the way.
we have used A W Lymn's with all our loved and lost family members.
Thank you to all
at A W Lymn's at the carlton branch.
A.W. Lymn, Carlton Team replied
Thank you so much for your kind words and for taking the time to share your experience. We are truly grateful for your continued trust in us during such important and difficult times. It means a great deal to hear that you felt supported and well-informed throughout. Your feedback will be shared with the whole team at our Carlton branch. - Emma & The Carlton Team
Address
Church Street Carlton Nottinghamshire NG4 1BJ
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Adrian Wilson2nd Aug 2026
Having to deal with the sudden loss of my mother, her celebration of life was befitting and the ceremony was beautifully executed.
Valerie Stamper1st Aug 2026
Thank you to the amazing team at the Carlton office. A big shout out to Emma and Karen. Kind, understanding and very supportive throughout the entire process.
I always felt I could phone and chat with Emma and Karen at any point.
Thank you to Tony, who helped us navigate the funeral proceedings with dignity and quiet confidence.
I would whole heartedly recommend the Carlton Office.
NAFD Member