A.W. Lymn is a family-run funeral director firm serving bereaved families from Burton Joyce, Carlton, Gedling, Netherfield and other communities in the Gedling area.
Latest Verified Reviews
Michelle Hales9th Feb 2026
Kind and respectful throughout a difficult process
Louise West6th Feb 2026
Excellent service and customer care throughout the whole process.
Paulette Warner3rd Feb 2026
The care, dignity and compassion shown to our family by the team at Harrod House, Carlton, was truly exceptional from start to finish.
Emma was our main point of contact and guided us through every step with kindness, patience and complete professionalism at a very difficult time. When Emma was unavailable, Mark stepped in seamlessly and provided the same level of reassurance and support.
On the day of the funeral, Mark took the lead and was absolutely fantastic, providing calm reassurance and ensuring everything ran smoothly. Grant drove the hearse with such quiet dignity and respect, which meant a great deal to us.
Nothing was too much trouble, and their attention to detail ensured everything was carried out exactly as we wished.
They treated my brother, Earl, with such respect and gave him the most beautiful and dignified farewell. We will always be grateful for the care and support they gave us.
I would highly recommend their services to anyone needing understanding, guidance and genuine compassion at such a difficult time.
Forever grateful.
Paulette Warner
Harrod House in Carlton, located on Church Street, serves as the purpose-designed home of A.W. Lymn The Family Funeral Service in the area. Originally established as G. Harrod and Sons, the business became part of the A.W. Lymn group in October 1994 following the acquisition of four funeral homes from Jason Beeson. As part of that transition, the company was proud to welcome Gerald Harrod, a member of the founding family, into the team.
In January 2018, the funeral home moved from its original location on Church Street to its current, larger premises. The building was renamed Harrod House in memory of Gerald, who passed away in 2013. Reflecting Gerald’s impact on the company.
The funeral home is led by Senior Funeral Director Mark Ridout, who brings decades of experience and compassionate care. He is supported by Funeral Director Paul Richardson and Funeral Arranger Emma Hemstock.
This branch serves the communities of Carlton, Bakersfield, Bulcote, Burton Joyce, Caythorpe, Colwick, Gedling, Lowdham, Mapperley, Netherfield, Sneinton, St Ann’s, and surrounding areas.
As part of A.W. Lymn The Family Funeral Service, a fifth-generation family-run business established in 1907, Harrod House continues the proud tradition of respectful, bespoke funeral care under the guidance of directors Nigel, Matthew, and Jackie Lymn Rose.
Kind and respectful throughout a difficult process
A.W. Lymn, Carlton Team replied
Dear Michelle, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct us following the very sad loss of your deeply loved mother. It has been a privilege to guide you and all your family through this very distressing time. I wish you, Anita and all the family the very best in moving forward. Kindest regards, Paul and Team Carlton.
5Louise West6th Feb 2026
Excellent service and customer care throughout the whole process.
A.W. Lymn, Carlton Team replied
Thank you so much Louise for your super review. I am pleased that all your hard work and planning resulted in the appropriate final ceremony for your Mum. - Mark & The Carlton Team
5Paulette Warner3rd Feb 2026
The care, dignity and compassion shown to our family by the team at Harrod House, Carlton, was truly exceptional from start to finish.
Emma was our main point of contact and guided us through every step with kindness, patience and complete professionalism at a very difficult time. When Emma was unavailable, Mark stepped in seamlessly and provided the same level of reassurance and support.
On the day of the funeral, Mark took the lead and was absolutely fantastic, providing calm reassurance and ensuring everything ran smoothly. Grant drove the hearse with such quiet dignity and respect, which meant a great deal to us.
Nothing was too much trouble, and their attention to detail ensured everything was carried out exactly as we wished.
They treated my brother, Earl, with such respect and gave him the most beautiful and dignified farewell. We will always be grateful for the care and support they gave us.
I would highly recommend their services to anyone needing understanding, guidance and genuine compassion at such a difficult time.
Forever grateful.
Paulette Warner
A.W. Lymn, Carlton Team replied
Dear Paulette
Thank you for taking the time to leave such a lovely and heartfelt review.
I am so happy that you felt looked after and it was a privilege to take care of Earl. I will pass on your thanks to Mark and Grant.
Take care, Emma and Team Carlton.
5Helen Nind2nd Feb 2026
Excellent service and guidance provided by Paul Richardson and team. Paul is an asset to A W Lymn. He was professional, compassionate, kind and thoughtful to my Mother and I and we thank him for this.
A.W. Lymn, Carlton Team replied
Dear Helen, thank you for taking the time to leave a great review if our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct our services following the very sad and sudden loss of your beloved father. Having known your father for most of my life it has been a privilege to guide you and your mother through this very distressing and challenging time. I wish you both all the very best in moving forwards. Kindest regards, Paul.
5Andrew Smith1st Feb 2026
Helpful, considerate, totally professional
A.W. Lymn, Carlton Team replied
Many thanks for your lovely review, Andy. It was a privilege to be of service to you and the family. - Mark & The Carlton Team
5Sandra Martyniuk24th Jan 2026
A very professional, caring service.
Everything was done as we asked.
Would highly recommend.
Many thanks
A.W. Lymn, Carlton Team replied
Dear Sandra, thank you for taking the time to leave a great review of our services at the Carlton Office. We are so very sorry that it has been necessary to have had to instruct us following the very sad loss of your deeply loved husband David. It has been a privilege to guide you and all your family through this very distressing time. We wish you all the very best in moving forwards. Kindest regards, Emma, Paul & Mark.
5Paul Quinn21st Jan 2026
We used the Carlton branch and Paul and the team were amazing
A.W. Lymn, Carlton Team replied
Dear Paul, thank you for taking the time to leave a great review of our services at the Carlton Office.
I am so very sorry that it has been necessary to have had to instruct us following the very tragic and sudden loss of Rebecca.
Having known Rebecca for very many years it has been a great privilege to guide you, Faith, Isaac, and Jonah through this very fraught and challenging time. I wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Sarah Clifford16th Jan 2026
Paul and everyone on the day of the funeral was amazing, we felt looked after and very calm knowing they had everything in hand and that everything was going to run well. They communicated well at every stage with lots of good guidance.
A.W. Lymn, Carlton Team replied
Dear Sarah, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct our services following the very sad loss of your deeply loved father. It has been a privilege to guide you and all your family through this very distressing and challenging time. We wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Ian Rosillo12th Jan 2026
Staff were well informed, respectful of our wishes and very helpful.
A.W. Lymn, Carlton Team replied
Dear Ian, thank you for taking the time to leave a great review of our services at our Carlton Office. I’m so very sorry that it has been necessary to have had to instruct us following the very sad loss of your dear father. It has been a privilege to guide you and all your family through this very challenging and distressing time. We wish you all the very best in moving forwards. Kindest regards, Paul, Mark and Emma.
5Nigel Crammond11th Jan 2026
A W Lymn looked and cared for my mum in a caring and effectionate way to which was very moving for me as a son. Paul, Emma and mark was there for me in kindness. A wonderful and compassionate service.
A.W. Lymn, Carlton Team replied
Dear Nigel
Thank you so much for your heartfelt message. It truly means a great deal to all of us to hear that you felt your mum was cared for with affection and dignity. Supporting you and your family at such an important and emotional time was a privilege.
I will make sure your kind words are shared with Emma and Mark — they will be very touched to know their care and kindness made a difference to you.
Please accept our sincere thanks for taking the time to write to us, and our continued condolences to you and your family.
Paul, Mark & Emma
5Alison Wainwright16th Dec 2025
We cannot thank Mark and his team at Carlton enough for their excellent and professional service given to us for our Mother’s funeral.
All aspects were always handled considerately with compassion and respect at all times making the whole funeral process perfect.
Mark was extremely supportive, responding to all our wishes efficiently and quickly (even out of hours) and NOTHING was too much trouble.
This is a highly professional company who provide an exceptional service throughout and we absolutely highly recommend them. Thank you so much for everything.
A.W. Lymn, Carlton Team replied
Thank you so much Alison for the wonderful review, It was indeed a privilege and an honour to be able to help the family through this difficult time so that we could make Mum’s arrangements exactly what you required. I found the music at the graveside especially poignant particularly with the background of birdsong.
With sincerest gratitude for your kind comments. - Mark & The Carlton Team
5Nancy Martin15th Dec 2025
We cannot thank A.W. Lymn Carlton enough for the care, professionalism and kindness they showed our family. From our very first contact, every member of the team treated us with compassion, patience and genuine understanding.
They guided us through each step with clarity and sensitivity, never rushing us and always making sure we felt supported. On the day itself, everything was handled flawlessly and with dignity.
So many people commented on how smoothly everything ran and how caring and respectful the staff were throughout. Their attention to detail and calm reassurance gave us real peace of mind when we needed it most.
We are grateful to the whole team and would not hesitate to recommend them.
A.W. Lymn, Carlton Team replied
Thank you for leaving such a kind and heartfelt review. I am glad that you felt cared for and that you felt reassured. It was a privilege for the team here at Carlton to help with your Mum’s funeral arrangements. Emma, Mark & Paul.
5Grace Miler6th Dec 2025
It was a great pleasure meeting and working together with Mark Ridout and his colleagues.
They were very professional, knowledgeably, helpful in helping us with the process of getting our beloved brother’s funeral arrangements for his home going a great success.
We were very impressed and happy with their performance.
Thank you kindly for your service and support to our family in this difficult time of bereavement.
Much appreciated .
Grace Miller and the Goode family.
Special thanks to Mark Ridout for his excellent service.
God bless you all!
A.W. Lymn, Carlton Team replied
Thank you so much, Grace, for your lovely review. I always feel that it is even more stressful for our families when they have had to travel a great distance to make the arrangements on top of the emotional side of losing someone so close, especially for you all coming over from the US and Canada. I am so pleased that everything went in accordance with your wishes and we were able to give your brother the send off he deserved. I was also very relieved that we were able to arrange with the crematorium for his ashes to be scattered before you had to go home again, knowing that he is now at rest. - Mark & The Carlton Team
5Mark Jonathan Smith26th Nov 2025
Very professional, empathic and compassionate
A.W. Lymn, Carlton Team replied
Dear Mark, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct us following the very sad loss of your much-loved Mother. It has been a privilege to guide you and all your family through this very distressing time. I wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Ronald Daykin25th Nov 2025
….
A.W. Lymn, Carlton Team replied
Dear Rodey
Thank you for taking the time to leave a kind review. It was a privilege to take care of you and your family again. - Emma & Team Carlton
5Alan Wright25th Nov 2025
Thank you for the thoughtful and kindness you have shown from our first contact with you through to the funeral and beyond. You always made sure that any queries or changes were delt with promptly and with care. A special thank you to Paul Richardson for always keeping us informed and making everything run so smoothly.
A.W. Lymn, Carlton Team replied
Dear Alan, thank you for taking the time to leave a great review of our services at the Carlton Office. I’m so very sorry that it has been necessary to instruct us following the sad and sudden loss of your deeply loved wife Jacqui. It has been a privilege to guide you and all your family through this very stressful time. I wish you and your family the very best in moving forwards. Kindest regards, Paul, Mark & Emma
5Thelma Aris22nd Nov 2025
My husband’s funeral was conducted with compassion, sensitivity, and professionalism. The entire journey, from the first telephone call to the presentation of a memory box when we arrived at the Wake, was conducted with quiet dignity and care. We are so very grateful.
A.W. Lymn, Carlton Team replied
Thank you for your lovely review. We are pleased that we could help you with the arrangements for Fred at such a difficult time. Emma, Paul and Mark
5Helena Giacone17th Nov 2025
Respectful, sincere, professional from start to finish, the finest of quality from flowers to the service provided.
A.W. Lymn, Carlton Team replied
Dear Helena
Thank you for such a kind review for the team here at Carlton. It was a privilege to help with Franco’s funeral arrangements. - Emma & The Team at Carlton
5Michael Tracey16th Nov 2025
Absolutely blown away by the standard of professionalism from Paul and team at Lymn’s of Carlton. So grateful for the good counsel and sensitive approach as well as the flexibility in allowing us to plan the perfect send off for mum. We will be able to look back on mum’s funeral as a fitting and dignified tribute. Thank you so much to Paul, Emma and Isobel and anyone else who aided us in the most difficult weeks of our lives.
A.W. Lymn, Carlton Team replied
Dear Michael, thank you for taking the time to leave a great review of our services at the Carlton Office and for your high appraisal of my colleagues Emma and Isobel. It has been a privilege for us to guide you and all your family through this very difficult and challenging time following the very sad and sudden loss of your deeply loved mother. Please take care and we wish you all the very best in moving forwards. Kindest regards, Paul, Emma and Isobel.
5Val Quinton8th Nov 2025
Lovely kind staff
A.W. Lymn, Carlton Team replied
Dear Mrs Quinton, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary to have had to instruct us following the very sad loss of your beloved husband Pete. It has been a privilege to guide you and all your family through this very distressing time. I wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton
5Valerie Anderson21st Oct 2025
Our Funeral Director Paul Richardson has been excellant throughout this awful time. He has been kind, understanding and thoughtful and helped us through.
Words cannot state how thankful we are for his help.
A.W. Lymn, Carlton Team replied
Dear Valerie, thank you for taking the time to leave a great review of our services at the Carlton Office. I am so very sorry that it has been necessary for you to have had to instruct us following the very sad loss of a very deeply loved husband and father. It has been a great privilege to guide you, Tamar and Corday through this very fraught and distressing time. I wish you all the very best in moving forwards. Kindest regards, Paul and Team Carlton.
5Helen Marshall7th Oct 2025
Very helpful and compassionate.
A.W. Lymn, Carlton Team replied
Helen, thank you for taking the time to leave a review. We are so please that you found us helpful and compassionate, it was a privilege to help take care of Mum’s funeral arrangements. - Emma
5Roger Harwood29th Sep 2025
Really good attention to detail. They made the whole service run very smoothly so I didn't have to worry.
A.W. Lymn, Carlton Team replied
Thank you Mr Harwood for the lovely review. It was a real privilege to help with Jenny’s funeral arrangements. - Emma
5Paul Stanley29th Sep 2025
Mark was very attentive to our requirements & offered fantastic support to us all
A.W. Lymn, Carlton Team replied
Thank you for the lovely review, Paul. It was certainly a privilege to help you and the family to arrange such a meaningful service for your Dad especially as it was so soon after your Mum’s funeral. I thought that Peter’s service was so calming and respectful, complimented by your lovely choice of music, pictures and the lighting of the candle. - Mark
5Michelle McCoy9th Sep 2025
Lymns Carlton conducted my Dads funeral in December so when my Mum passed away in August we didn’t hesitate to go back to them. Emma, Mark and Russell were so helpful and the day went so smoothly with some personal touches suggested (yellow ties instead of black) nothing was too much hassle.
A.W. Lymn, Carlton Team replied
Michelle, thank you for taking the time to leave such a thoughtful and positive review for us here at Carlton. It was a privilege to help with Mel’s funeral arrangements. All the staff looked lovely in their yellow ties. Emma, Mark Russ and Paul.
Kind and respectful throughout a difficult process
Louise West6th Feb 2026
Excellent service and customer care throughout the whole process.
Paulette Warner3rd Feb 2026
The care, dignity and compassion shown to our family by the team at Harrod House, Carlton, was truly exceptional from start to finish.
Emma was our main point of contact and guided us through every step with kindness, patience and complete professionalism at a very difficult time. When Emma was unavailable, Mark stepped in seamlessly and provided the same level of reassurance and support.
On the day of the funeral, Mark took the lead and was absolutely fantastic, providing calm reassurance and ensuring everything ran smoothly. Grant drove the hearse with such quiet dignity and respect, which meant a great deal to us.
Nothing was too much trouble, and their attention to detail ensured everything was carried out exactly as we wished.
They treated my brother, Earl, with such respect and gave him the most beautiful and dignified farewell. We will always be grateful for the care and support they gave us.
I would highly recommend their services to anyone needing understanding, guidance and genuine compassion at such a difficult time.
Forever grateful.
Paulette Warner
